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November 2023 by Nadene Saiza
Took to long they barely speak English and I'm native I don't speak Spanish
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September 2023 by Sergio Martinez
Excellent service, from Miss Mireya
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May 2023 by King Beats
Very great, fast and easy service from Sophia. Knows like all the phones really well.
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December 2022 by Genevieve Hewes
It's 10:15am and they still not open. The internet says they open at 9:30 and the sign on the door says 10 but yet they not open yet. You want business then be here when it says you are.
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September 2022 by Genevieve Girardot
It's 10:15am and they still not open. The internet says they open at 9:30 and the sign on the door says 10 but yet they not open yet. You want business then be here when it says you are.
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August 2022 by Julie F
Great customer service. Thank you for all your help!
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October 2021 by Ester Martin
It is great company because all lot with your phone and they explain how a it work and so like there service
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May 2021 by Carlos Breceda
(Translated by Google) Very good treatment(Original)Muy bien trato
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December 2019 by Drew Sanchez
Couldn't get info for a certain device from any other store to see if they had it ...if they were going to want the new customer I feel they should of helped me with looking which store had a portable hotspot to deserve the good 5 star customer service rating
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June 2019 by Jamie Brauch
It was not what i was told. I was told i get two free phones for switching and i deffinetly paid for one. Also feels like they need more staff.
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April 2019 by Kathy Sanchez
If you live close to this store don't switch to boost coverage its toooo slow. Had cricket and switch bad decision. Inside house have not internet at all
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August 2018 by Lakisha Coulter
The management at this location is piss-poor! I switched to boost mobile from another carrier, bringing my mobile number that I've had for years with me. This boost location had a promotion deal on their iPhones, so I thought I was getting a pretty good deal by switching and upgrading from android to iPhone. Boy was I wrong. The issues began the same day that I purchased the brand new phone. I realized that I was unable to access the internet, use any of my apps, or send and receive any texts while I was on a call. Also, my internet would be sluggish anytime I was in the east valley. This was odd. Who buys an iPhone, and can't fully access it. I was certainly able to access my apps and use the internet while I was on a call, with an android. I took the phone back to the store and told the manager exactly what I was experiencing. She stated that this was out of the ordinary and that she didn't know why I was experiencing this, fiddled with my phone for a bit, then gave it back to me stating that it was working and to come back if it messed up again. Sure enough, not even an hour later it began to do the same thing. I called tech support and they told me that boost doesn't have the feature that allows you to access the internet and be on a call simultaneously, and that the store manager knew this. Tech support filed a complaint against this location. I called to speak to the manager, she dodged me repeatedly. The “assistant manager “ got on the phone and yelled at me after I confronted her about lying about my phones features. She over talked me, ignored me, told me to just deal with it. I was shocked and angry. Who purchases an iPhone 8 only to be able to half use it. Now I'm leaving boost entirely, and have to get a new number, completely inconveniencing my life. Whatever you do, DON'T BECOME A BOOST MOBILE CUSTOMER, DON'T GO TO THIS LOCATION!
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August 2018 by Mike F.
I am posting this not only to complain on how unprofessional the Manager was at this store, to create awareness to upper management so that they could hold the current store manager accountable for her actions. I will be be filing a harassment lawsuite against the manager for trying to assault me as everything was caught on camera. Please take the time to review the store video recording on 08/13 around 3 to 5 pm. The manager was extremely unprofessional and did not show any empathy towards me and my girlfriend when we arrived at the store. She kept interrupting us wile we spoke, Called me and my girlfriend liers. Told us she couldn't do anything for us and that we were out of luck. Came around the desk and tried to assault me. My girlfriend and I purchased two iPhones at the store month ago under the impression the the first month would be free. Just as the representative told us over and over before we left. The gentleman that sold us the phone was aware that I had 15 days of service left with my other provider, and mentioned that if I bought the phones that day, my girlfriend and I would "Both" receive 1 month free. Turns out that was not the case. so my girlfriend and I walked into the boost mobile store on Sunday the 12th to speak someone regarding this issue as we were phone less and had are phones disconnected. Not only were the phones out of service, they over heated and did not work. Over all it was just horrible experience. Once we got the the store the representative was not helpful at all. She made a few phone calls in the back instead of calling the manager infront of us she ran to the back. Came back and said that the gentleman that sold us the phone said he never said that lol that's when I got really adjitated with the entire situation because it was a he said she said back and forth thing now. So I informed my girlfriend that we would return to the store to speak with the manager. On 08/14 my Girlfriend and I both walked in very professionally to explain to the manager the situation. I witness the manager very on the defensive side and was not nice at all. She pretty much called us liers and informed us we were tough it of luck and that she could not do anything. Her attitude was unprofessional I would use the word "Ghetto" to describe the way she reacted when I pulled out my phone to take a picture of the entire situation so that I could post it on social media to inform everyone of the Scam that they are doing. Signing people up and telling them that they will Both receive a free month when that's not the case. I would of walked out of there content if the manager was just nice and took the time to show empathy towards or situation and horrible experience. She than threatened to break my phone and came around the desk and almost assaulted me. I just had a serious life threatening surgery and can't even lift anything over $10 lbs yet alone take a hit from a Manager that can not keep her composer at work. All of this has caused emotional distress and has made my condition worst and now I have to return to the hospital. I will be filing a civil lawsuite for harassment and emotional distresss. I have already spoken to my attorney regarding this matter and he will also be contacting the BBB. I have never in my entire life have had anyone treat me this way. Especially how unprofessional the manger was as she almost assaulted me. Please review the video cameras.
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June 2018 by Jun P.
Great service, only go to this location because the girl who works there is very helpful and quick response. Thanks!
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August 2017 by Reyes Barron
Great customer service. Fast service! Great deals!
