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April 2024 by Drake T.
decent location manager very sweet however martha banker was very rude , there was customers in the lobby and shes walks right past us and goes to her office on her phone in plain view very rude . if you have the option go somewhere else. it amazes me how some people are in charge of our accounts and finances and they are on their phone and taking part of leisure and not business. who knows what personal information shes writing down very unprofessional. (8001 n 35th ave , 85051)
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November 2023 by Elizabeth De la O
Martha attended me today. I loved her service and the service I was provided! They’re bilingual and speak English and Spanish really well. There was a line but it was quick. There is an ATM inside that I used to deposit my money and it was very quick and efficient. ? I recommend this bank.
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October 2023 by Annie Rubidoux
Homeless people hanging around the ATMS. thankfully there’s two drive up atms. Oh wait one doesn’t work. Got what I needed just took longer
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August 2023 by John Gifford
I brought in a cashier check from the bank I do my car loan with and the teller says , there will be a hold on this, so I asked her to explain and she said the same thing again and said do you wanna keep the check, I said no, deposit it, went home and called customer service and this really nice woman explained the hold to me. It's ashame I had to call a csr who was probably overseas and she made more sense than my local teller
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August 2023 by Isaiah Silva
Horrible experience, workers don’t know how to do there jobs and security is js disgusting. he has his collar shirt unbuttoned with exposed chest hair. Like really you’re at a bank not at home on a couch. I told him his zipper was down he didn’t bother to fix.
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May 2023 by Dave Hoopes
Very clean facility, they always seem to have an adequate number of tellers. Very helpful.
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May 2023 by Ernest Vernon
Hands down the absolute worst Chase bank in Arizona. The atms NEVER work. This place is a joke. Needs to be demolished. 1 star is far too high!
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February 2023 by Jose Orellana
I visited agency on 35th Ave and Northern in Phoenix , AZ on February 2, 2023 to request some papers from my bank account and while the bank teller tried to help me when she asked for help from her manager Jackie, she the manager, refused to help her therefore refused to help me. I hope as minimun the manager gets some serious training to correct her "skills"
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January 2023 by Malinda Smith
stole all of my money and then told me i would have to "make a withdrawal" to get it back!! Terrible service!! But Billy was good, ask for Billy <3333
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January 2023 by J II
Tellers are intelligent, helpful and attractive. Being a USAF Veteran purchasing money orders is free.
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December 2022 by Sherry Pacino
Not much to review here. Pulled up, used the ATM and left. No complaints.
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October 2022 by dwayne chism
The teller and so called branch manager was very rude and unprofessional.
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September 2022 by Maggie Aguilera
Their sign says they close at 6pm yet at 5pm they are no longer helping people and locking their doors.
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September 2022 by Amber Dompierre
I have no idea how to even start this review because I am livid. My card was stolen and used on 8-4-22. The day those transactions were made I was in a hospital having surgery. They asked me to send documents that I was in surgery so I got a signed document form my doctor that performed the surgery. I spoke to two different representatives and they lied and told me that I had used my pin number at the McDonald's the transactions were made at. I call today and spoke to a kind understanding representative named Ryan. He helped me reopen the claim when I was also told that could not happen. After reopening the claim it was denied again because they said that I stated my card was in my possession. Which is a complete lie. I have been with this company for almost 10 years if not more. I chose this bank because of the protection they offer their customers. This was the first time I ever had to contact them about my card being stolen. The same day the McDonald's transactions were made another transaction was made at a Lowe's or home Depot and they flagged that transaction which was a good thing because it was not me. Over $70 was spent at McDonald's over more then one transaction. If you are looking for a bank that protects their customers trust someone who has banked with them for years do not open an account with chase.
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September 2022 by Erickberto Hernandez
Good space on ATM drive through. Have been inside before decent service but speaking to representative can take a while from all chase banks. Just reviewing for ATM and withdraw/deposits .