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February 2024 by Julie Mead
I had a great experience at the Chase Bank on 40th St and Chandler in Phoenix Arizona. Ben Perkins was not only very welcoming and reassuring, he was equally tenacious in resolving my banking dilemma. My mother had a non profit account that she opened in 1994. This past October she passed away and I went in to inquire about closing out the account and having the funds transferred to my parent's checking account. We, unfortunately discovered that the account had been redefined to meet with current regulation some years back. Mr. Perkins patiently made all the necessary calls and inquiries to be certain we were following proper procedures to close down the account. It took just under three hours but I did not mind. I was grateful to have the issue resolved and that I had met with an employee who didn't balk at the challenge!
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December 2023 by Tiffany Castaneda
I had an issue with my account and I was able to schedule a meeting on my app with no issues. I walked in and was greeted, notified the time it will be for me help and was called by name. I had my appt with Stevany W. and she did amazing! She understood my situation and went above and beyond to help me. I honestly would recommend this branch just because of her. Being able to walk out knowing that my account was taken care of correctly felt great.
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September 2023 by Lex W.
When, for some reason, I am forced to enter a Chase Bank, I am dumbfounded at what I see. Clones servicing clones. National Bank of Arizona treats me like a person.
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July 2023 by Maddie A
No issues with ATM, Bank itself wasn’t super crowded and has plenty of parking
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July 2023 by Madeleine alvarado
No issues with ATM, Bank itself wasn’t super crowded and has plenty of parking
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January 2023 by Bob Martin
The best thing about Chase Bank is their fraud protection. These guys detect even the slightest bit of unusual activity and right away they are emailing me and texting me to make sure it was me. Like the time I spent $200 at Caesars Palace on a 6 Million Dollar Man doll at 2:00 a.m. They were ready to shut down my account. Slow down guys, that was me.
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January 2023 by Drake Mueller
We went to cash a check. The teller was quick and nice. The visit went smoothly.
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November 2022 by Margaret V.
You would think a bank would be good with numbers or transparent when it comes to dealing with customers. This is what happened to me. Let me just say, we have 4 different accounts with Chase and I'm truly wanting to rethink our choice. I needed to get some Euro's for a trip we have coming up. Every Chase website says, they charge 3% over the going rate. When it came down to it, they charged 10% over the rate when I asked, the gentleman said, he has worked for the company for 19 years, and he doesn't understand how they come up with the numbers. I told him, numbers are black and white, with no gray areas. 1+1 is always 2. I walked out feeling cheated and totally dissatisfied
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May 2022 by izzatrite
I have been a Chase customer for many years. Their customer service is exceptional. As a financial institution I find them second to none.
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December 2021 by Kalei Shell
Love going to this location, everyone is always very friendly. Madison helped me today, she was super efficient & helpful
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October 2021 by Joe Laney
F'ing horrible. Will never use this branch again. Actually contemplating changing banks entirely over my experience here. Can't believe Chase thinks this level of customer service is ok or doesn't appear to look at online reviews for it's branches and make any corrections.
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September 2021 by Vivian W.
I randomly got a day off of work today so I figured I would handle a couple of things related to my personal business. I called this branch and spoke to Patricia. She asked what day I was looking for and I specifically said "Today would be great! I just got some time off work and would like to get some things done" she checked her schedule and told me she had a 1pm. I immediately said "I'll take it!" And we agreed to see each other later! I show up and she's in a current appointment, I wait for 5 minutes for her to come out and tell me she put me down for "TOMORROW at 1 and I can't see your right now b/c I have a 2pm coming and I haven't even had lunch" She knew exactly what she was doing when she did it!!! Tuesday? I told her I was off TODAY! && she couldn't see me for 15-20 min? It was 1:06! She had a good 40min before her next appointment. She wasted my time and I'm super upset about it.
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May 2021 by Scott Timmons
It’s a bank.
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May 2021 by Mark Taylor
I am deaf these bank will not let me payment so I has go to chase but they left me on chair for hour so I wish give zero out of ten
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March 2021 by Rizzo M.
This bank is horrible. I came to the bank to utilize their notary services. I called ahead of time, was not told to schedule an appointment. I get to the bank and have been waiting here for 45 mins and it seems like the ppl sit and wait for their appointments to come instead of helping customers that have been waiting. Never again will I come to this bank!!