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April 2025 by Paul Ohaver
Dealing with Chase Bank at Tatum and Cactus is always a pleasure. Never have to wait, and always met with a friendly greeting from the staff when I go there. My banker, Michael Aldrich, has been exceedingly helpful dealing with my Trust as well as my personal and business accounts. He can make confusing and complicated actions seem effortless, and easy for me to understand.
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April 2025 by Rupesh Patil
Good hospitality and bank related services provided by staff at branch.
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February 2025 by Mom1
Was in the bank today 2/20/25 And had the pleasure of Deanna being my bank teller Gave me some insight on my banking cards. I didn’t know about the customer. Service was great. She sure does know how to do her job in the world that we live in today. It’s such a mean world and it’s hard to find nice people. Thank you very much, Deanna.😊
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October 2024 by Aubrey Armitage
This bank is a complete joke! I've been with chase for along time but recently got a new job that doesnt offer direct deposit and they have been placing a hold on my check when I upload the check to my account so today I try and go into this chase bank to cash my check and the worker talks down to me. Has no compassion and then lies. Telling me there is no hold on my check and my money is available but that isn't the truth. When I checked the ATM it showed the money was available but when I get home and look on the app online it says is pending. So I call customer service and they are useless. when I mentioned I will be switching banks the lady said we'll good luck to you and hung up! I am so sick of Chase! As soon as chase gives me the money im entitled to im closing this account. Respectfully I hope that bank teller Terra steps on a Lego and has the worst possible day ever. You guys are a complete joke! Imagine if you couldn't have the money you worked for you wouldn't be happy either. The same bank that let people with drawl more money then they had available.
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July 2024 by Justin Zinser
Leilani is awesome! Super professional and helpful.
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July 2024 by Lisa Beckwith
I had an appt with Jonathan A.
He was great and finally fixed all my issues!
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June 2024 by Alex Stutz
Mario is awesome. Always super helpful
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October 2023 by Lucy Harrison
The people who work here are excellent, it's my favorite branch in all of Phoenix
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October 2023 by Jared Duke
Deana is wonderful. She is so friendly and efficient. Thanks Deana
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September 2023 by Michael Lipton
This branch is the worst. If you're a Chase customer, do yourself a favor and don't go here. The staff is completely inept, they have terrible attitudes, often rude at times. I've had several instances with just trying to basic items like deposit a check, get a notary, set up a safe deposit box, and open a CD and every single time it's a disaster.Do yourself a favor, avoid aggravation, and don't visit this branch. The service and staff are the worst!
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September 2023 by Daniel C
I’ve been going to this branch for about 2 years. I have several deposit accounts with them. I also have several business accounts with them. In all cases everyone is knowledgeable and can answer my questions. The tellers are efficient and there is rarely a long line as compared to nearby Wells Fargo. All bank branches are busy as most big banks are closing brick and mortar branches across the U.S. as we move more towards mobile banking for various needs. If you want something specific, you should book an appointment and tell them ahead of time versus just randomly showing up and expecting your issue to be solved. The days of fully staffed bank branches are gone. Special kudos to Joe Lortie on the business banking side. He worked through the banks KYC and CIP compliance processes to get me a business credit card with a promo 0% APY for a large line to allow me to scale my real estate business. And I also opened a high yield CD for my business account. Thanks Joe!
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August 2023 by Melanie Almendarez
I have been working with Mario Felix to close my mother's accounts since her passing in May. My brother and I are Co-Executors for her Trust and Will. The process has been slow and painful. I feel his lack of experience in the banking industry is affecting the progress and process. I would like another banker be assigned our accounts and communication directly from the Branch Manager. The lack of communication and follow up is appalling.
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August 2023 by Ellen Bleach
Slooooowwww
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January 2023 by Sam T.S.
Autumn was super helpful - great experience at this branch.
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June 2022 by Ralph Cordova
This chase bank needs to catch up with the times and update to the current ATMs. They are cheeping out and won’t fix their 20 year old out dated ATMs that hardly ever work. Depositing cash takes 20 min if it works(hardly ever). The bill readers can’t read the bills unless they are brand new bills. They process like they are running on 28 megabytes of Ram. And they only accept 30 bills or checks combined at a time. I’m not sure if they are being frugal or just lazy, either way this should be fixed.
