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December 2023 by Brenda Burks
Positively outstanding. Devon was most accommodating, friendly and respectful. There was a real positive atmosphere with the running of the business. My new service provider for all things “car”. Thanks to the whole team!!!
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November 2023 by Kat VillaSilva
I absolutely loved my experience with Christian Brothers Automotive. This is my second time having them service my car. I really appreciate how they keep you informed throughout the entire process. I appreciate the text updates about when my car is about to be serviced and when it is complete. I also found the report they send that includes all issues found and the cost to maintenance very helpful. The staff is super friendly and helpful.
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November 2023 by Missy Boiseau
My mom's Avalon started making a grinding sound in reverse. It was 2 days before Thanksgiving. I found Christian Brothers through yelp. They reached out right away. I dropped the car off almost immediately and had a complimentary shuttle ride home. Elijah did a thorough assessment - let us know all the things we should look to do with the car in the next year, but also told us what the immediate need was. Fair price for axle assembly replacement - got the car back same day. Their waiting area and bathroom are clean and beautiful as well and everyone we dealt with was excellent. Will definitely be going back.
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November 2023 by Cera Gyder
I would highly recommend Christian Brothers & more specifically this location. The waiting room is clean, comfortable & has snacks! The shop is quick & efficient, I was scheduled for an oil changed but ended up needing other work done. Devon was friendly & helpful, he clearly explained the issues & was able to complete the work that day. Overall great experience!Services: General repairs & maintenance
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November 2023 by janice Robinson
I loved everything about this shop as far as my whole experience with the shuttle service they have, getting me in without an appointment and having my car finished the next morning ect. I had to get a few things fixed before getting an alignment I needed which I knew going in. Ended up getting front brakes and had to replace driveline u joints to take care of clunking noise also. They did a thorough check on my vehicle and gave me a printout of about 15 other things my vehicle should have done for maintenance. The warranty for their work is also a plus. I feel like CB on happy valley is a perfect place to have work done other than for me personally prices are high for my budget on my 2006 vehicle. Mileage I put on my car each year is minimal so will have to wait on other services that aren't urgent and try to do them as I can. I do know prices are way up in everything these days. My experience in all other areas with happy valley location was awesome!
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September 2023 by Anthony ..
All the staff I came in contact with, the service writer, and the courtesy shuttle drivers were the friendliest and nicest people I've ever met at a garage. They were great. Unfortunately, I did not feel the quality of the mechanic work was up to par. I had my brakes done, and rotors resurfaced here. The minute I picked my vehicle up, the brakes were making squealing noise. I brought it back, and they changed the brake pads out under warranty. This was excellent service. However, I drove off the second time, and the brakes still made the same squealing noise. I called, and they didn't answer the phone. I left them a message asking them to contact me to discuss this, but they never did. In summary, the people are great and super friendly, but my repairs came out with issues both times I was there and were never satisfactorily addressed.
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September 2023 by C C.
Customer service, communication was good and I appreciate that there was no charge for a very thorough, fair and accurate diagnosis. However the charges for repairs I found to be ridiculously excessive. After reviewing Christian Brothers quote, I ran it past a body tech at the collision center I work at. After reviewing a short YouTube video determined He would attempt to do the work for me. He literally had the part and belt replaced, and also swapped out both the cabin and engine air filters in literally less than 30 minutes. This shop was going to charge over $400 in labor for a job that took someone not even experienced in doing less than 30 minutes to do! A $400 labor rate is just mind blowing to me! I came to Christian Brothers Shop based on the great customer reviews. I'm quite sure they don't fully understand they are being taken advantage of. Most people assume that the work the techs are doing is time consuming, back breaking work and that parts are so expensive . . . Absolutely not the case! I work at a Collision repair center for 10+ years and totally understand the cost of doing business and mark up. Our body shop does collision repair for MB, Lexus, Infiniti ext . . . Factory parts and repaired to dealer standards the whole 9. And like Christian Brothers, a very successful family owned business for 30+. years. Our company is also in the business to make money and make a profit but we continue to do so without taking advantage of others. The markup that your shop charges is literally highway robbery and you should be ashamed. My unfortunate takeaway is that this is just another greedy shop taking advantage of people. I 100% DO NOT recommend this shop to anyone.
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September 2023 by Courtney Packett
Absolutely love love love Christian Brothers! I dropped my car off and got the ride share home with James and he was so nice and happy and made my day:) everyone at the shop is super kind and love their jobs. So refreshing to see Godly people helping others. Recommend to everyone I knowServices: Vehicle Inspection
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September 2023 by Brad K
Devon and the management at CB were great to work with. They fixed the issue that caused us to bring the car to them in the first place and identified two other issues we knew about but had been putting off. They kept in touch throughout the entire process, offered a free shuttle and have a waiting area that rivals that of a new car dealership in terms of comfort, amenities and cleanliness. It's nice to have a neighborhood mechanic you can trust!
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September 2023 by Tom Smith
I rarely am impressed by auto repair shop experiences. I typically expect decent service, but I have to say that I have never had as positive of an experience as I had with Christian Brothers. They are really dialed in on delivering a superior customer experience. Receiving multiple text message status reports from start to finish, receiving a tutorial video link that explained the how and whys of the repair to be done was sent. Shuttle service, quality snacks and coffee, professionally dressed and friendly staff, and my car bring pre-cooled when I picked it up, are indicative of the attention to detail that is rare in this industry. I can only assume that this also applies to the workmanship of their technicians. I highly recommend giving these guys a try when you have car repair needs.
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September 2023 by Doug Landers
Update 9/12/23: I work 60-80+ hours/week so I don't have time to deal with things I could have resolved myself but hoped I could trust a local shop for a simple task. In this case I had to do just that, deal with what wasn't done right. I would have rejected the UV dye test since it was simply solved by wiping with a half roll of paper towels due to the downward facing oil filter that was nowhere near tightened. I have the photos of the leak, as well, which ceased after I cleaned up the underside the fast drips from the oil filter, and simply tightened the oil filter. As mentioned, it is very difficult to trust a company with a simple oil change with comments of a leak detection costing more than the oil change when the oil leak was from a faulty oil filter installation and/or oil refill from the valve cover. There have been no additional leaks in our driveway since then.Original:Directed my wife not to take any vehicles to Christian Brothers again. Had a few oil changes, until I put an end to that. Last time she was told she needed a new oil pan gasket because it was dripping so much oil. She drove it home and it was leaking across 4ft worth of the frame/cross member, but never had a leak prior to that, and my wife told the tech the same. After cleaning the fully soaked frame/cross member I found it leaking directly from the oil filter, which was completely loose. I tightened the oil filter by hand and it never leaked since. If I can't trust them to change my oil, can't trust their lack of judgement to ascertain a true leak from a simple installation error how can I trust them to be honest or competent about anything else?Services: Air & cabin filter replacement
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September 2023 by Ken Helfrich
Christian Brothers is undoubtedly the best automotive repair shop I have ever been to. Man do they have it together. Courtesy beyond belief. Large very clean facility. They say what they are going to do and then do it, imagine that. Outstanding follow up they made me a believer. I'll never go back to a dealer for service.Ken Helfrich
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September 2023 by junkpatrol911
Always professional service at this location. I take two of my cars here regularly for maintenance and other repairs as needed. The staff is courteous and communicates everything to their customers promptly and with excellent guidance when needed. The shuttle ride to/from is convenient and very much appreciated.I would recommend them to my friends and family.
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August 2023 by Lexus Cole
Amazing customer service. Got a diagnosis at another shop. Wanted to get some quotes from a few other places, Christian Brothers got back to me right away with a cheaper price than any other shop plus they got me in next day and got my car later that day, and they even picked me up which was amazing. Definitely will be coming back for any future work needed. Thanks for the great service...
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August 2023 by Cathy Peterson
Christian Brothers stands behind their work with warranties that they honor. I have taken my vehicles to them for the last 2 1/2 years as they are thorough, fair and a local business worth supporting. This shop pays attention to the smaller details like their wonderful customer service and making sure customers can get to and from their business in a timely manner.Services: Steering & suspension repair
