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January 2024 by Mike Golay
Update: I posted this review about my experience 3 weeks ago. Within 2 hours Cobblestone posted a response that they want to rectify the issue promptly. I responded within 24 hours to the email they provided. My only request was that they honor the gas price that was posted at the time with purchase of the car wash.3 weeks later....????? No Response! They gave the Google review the appearance of taking an action then 'promptly' did nothing when given the opportunity.Original post:I went for the car wash and as an added bonus, per the sign by the street, you get gas for about 35 cents cheaper when you get the Platinum wash. I pull up, get the Platinum wash and then go to the pump. At the pump it says you buy the wash then get the gas discount. It doesn't say that anywhere else, so i go inside with my receipt so they can give me the discount.Cobblestone Boy: Well, did you ask the attendant about the gas when you bought the wash?Me: Why would I ask the car wash guy about gas?Boy: There's nothing I can do.I mean he's standing right in front of a register. It has buttons. I'm sure he could do all kinds of things if he had been given any common sense customer service training.Oh well, at least my car was still dirty after the $22 wash. I went and finished the job at the self serve down the street.
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January 2024 by Korbin Dallas
People blasting bass in the parking lot and employees not doing a damn thing about it
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January 2024 by MBS
People please stop whining.. don't you have anything in your life except whining.. go to the ray/prist location for a full service.. this location is a quick wash not detailing
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January 2024 by Timothy Theiss
Excellent customer service and free vacuum with wet wipes
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November 2023 by Frederick Ennin
This company has been taken my payment the end of every month. I showed up today to wash my car and they claimed I am not in their system even with my tag and evidence of they taken the money monthly from my account.Please just be careful using them. Thanks. If I could given them no stars I would.
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November 2023 by Delaney Bartz
Great customer service!
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October 2023 by Kelly Blunk
Car wash only works half the time. Most of the time I don't get the full premium wash & it almost always stops in middle of wash. Many of the brushes dont work. Car barely seems clean & always left with soapy & wet side mirrors.But the worst part is the extremely rude older man. He rushes you then tells you to slow down. Lately he gives special attention to certain cars and really wipes them down & holds up the line for 5 to 10 minutes. I have yet to ever get special attention. Not sure if he is ageist or racist. I can't put into words how rude this man is.UpdateI feel like they got new brushes & it seems to be working betterThey also changed the man's shift so have to see him less
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September 2023 by Kayla Vaught
I bought my first new 2021 Ford Escape less than 24 hours ago, and I was so excited to get an unlimited car wash membership for it. I did that today, and when I went through the car wash, I didn’t realize that my e-brake was on (it’s button/pull activated). The employee in charge of getting me on the tracks and rinsing my car started yelling at me in a condescending and disrespectful manner that I need to put my car in neutral and take my foot off the brake. I tried explaining to him that my foot was off the brake and in neutral, that my e-brake must be on and that it would take a minute to figure out how to release the e-brake. He continued to yell at me as cars behind me started honking at me. I did not deserve to be yelled at over a mistake, period. Luckily, another person (one of the managers) stepped in to assist me with the E-brake and was very helpful.I’m usually the type of person to brush this type of behavior off, but it had me shaking and crying so much that I drove from home back to the car wash, and brought it up to the managers on duty so they were aware. The only thing they said was, “We’re sorry that happened, we’ll have a discussion about that.” While I do understand that there’s not much that can be done about the situation, it was frustrating that I could only get one sentence out of them.I’ve never had a problem here before, but I will never be coming again after this experience and how poorly it was handled. I will be requesting a refund on my unlimited membership when I have calmed down.
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August 2023 by Brian M
Below average car wash and I purchased the mid level option.Bug and bird dropping remain after wash.Car very wet after going through the dryer.Towels provided were wet. Not damp, but wet enough you could practically ring out water.All they do is push hard for the subscription.I suggest you focus on the wash and sales will come.
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August 2023 by Renee Boekhout
Roof rack on your car = only 2/3 of your vehicle gets washed. They manually turn off the function if they see my roof rack. Pretty annoying to pay for a full car wash when that’s not what I get. The hood, windshield and top of my car remain dirty. Thumbs down.
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August 2023 by Misha Bradley
They offer a cheaper gas price if you purchase a car wash and nothing for those that have Cobblestone car wash monthly membership. I know it’s petty but once again…businesses just take your money and you get nothing but ??♀️
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July 2023 by David L Tannehill
Very nice updated car wash with gas. Nice clean store make it the best in 85044... watch the video and go get ur car washed. Monthly plans make it cheap and easy
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July 2023 by Miles Steadman
Terrible car wash - machines are not calibrated and your car will come out dirtier than it was when it went in. On top of all that my windshield got chipped in the wash and they wont do anything about. Avoid this car wash at all costs.
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June 2023 by Thomas T.
Had bird droppings on my car, ran it through the car wash and the bird droppings were still there. As a unlimited member I decided to run the car through a second time and noticed that the cleaning brush wasn't actually touching my car and the bird droppings remained after two washes. They admitted the machines need repair and offered a third wash including a extra pressure wash which almost cleaned it. The car wash is broken and needs repair, buyer beware.
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June 2023 by Ariana P.
It's a pretty good wash with great value if you get the subscription, it's very convenient to just pull up and have them scan your barcode. It's not too special but if you live in the area it's a pretty good deal .