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November 2023 by alicia kohls
Had a great experience with Michael S. I was unsure if I wanted to sign up for a monthly membership, but he was excellent and answered all my questions and concerns. He made me feel comfortable with the membership. He was also very pleasant to interact with. He helped my work day start out on a positive note! :) Genuinely wonderful pleasant man and a pleasure to speak to!
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October 2023 by Vivian Soto
aways a great experience! i went last week with a car i was barrowing after my car was in a wreck! Mike was able to help me with my replacement sticker and getting me through the wash with no issues! super appreciated his help!
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October 2023 by Stephanie Luna
I visited this location for the first time. I bought the car wash unlimited package. I was offered a platinum wash for free. I went through and there was bird poop on my car, I told them, and I went in again for the 2nd platinum wash. Still my car had bird poop and was dirty, I had to go through a 3rd time and it still was dirty with bird poop. Honestly, what is the point of paying for an unlimited package if you have to go through 3 times for semi clean results; when in fact the max times you can go through in a day is 2.
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October 2023 by Consuelo M
Woke up early before a meeting to get my car wash done. Got here at 7:05am and there are 6 cars in line. Everything is closed. Doesn’t the hours show you open at 6:30am?
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October 2023 by Keith Walls
I came to this location a year ago and did not have a good experience. But my wife and I were driving home, and her car needed a bath. With hesitation, we decided to check out Cobblestone.Totally different experience this time around. They had a greeter, ya know, the person who greets you at checkout. Well, this kid was nice & friendly, even told us about the cheaper car wash. I was like, Wow, ok then, so they are bringing intergrity back to the car wash game.As we drive in the tunnel, I got all kinds of nasty bugs on the grill & bumper. The guy holding the stop/neutral sign was very generous with the bug spray. Appreciate that, man! We park to dry off the car, we hear music playing, towels are stocked, vacuums & air hose worked. It was a good experience and we will return!
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October 2023 by Darius Sanchez
First time at this location, overall experience was great & clean environment. Michael showed exceptional customer service and welcoming vibes. I will be attending again & recommending everyone to this car wash.
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September 2023 by David T
Nice car wash with covered stalls to dry off and vacuum afterwards. Friendly staff.
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August 2023 by Seth Meyer
if i could give this place zero stars…i would. I went through the Car Wash with the Platinum today. I got out to go vacuum my car and it is all dirty. grosses stuff ever. I don’t even think soap or water even touched my car. So i complained to the dude at the kiosk and he said to go through one more time. So i went through…still pissed…and i go back to the vaccums to check and it is still spotted up and dirty everywhere. Those Spinny things i swear didn’t touch my car. Plus a big giant chunk of the those spaghetti looking things was missing. So I go back to the dude and I was tired of this, so i just asked if i could get a coupon for the inconvenience since i’m gonna have to go home and just wash it myself and all this time. And he told me no… He just said that if I went though one more time it would be clean. So even more pissed. One Last time i went through and when i went to check. guess what….still dirty. I ended up just using a towel that i found in my car to just clean the spots off. When I got home and didn’t even realized the giant streak that was left because the spaghetti lookin type things were missing so it didn’t get washed. (shown in pic). The staff wasn’t very helpful. apparently this was happening all day. I was just watching the entire staff just chill and talking inside a closet. Not a great experience
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August 2023 by Milo Magnusson
There was an attendant that took care of everything to set up my car wash. Nice! The vacuum stations were full, which was a bummer. My car needed a vacuum. The wash was pretty thorough. But like most, it didn't wash my rims very well. This car wash has single rollers that come from the sides to wash them. You will need to get a brush and do them yourself at home. $27 for the "Polish and Shine" is pricy for what I got.
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August 2023 by Michelle Jordan
I went to address a valid issue with my membership sticker. I believe that good old-fashioned customer service and support could have easily resolved this matter, but instead, I was met with disdain and disrespect from General Manager Chris. He appeared to be more interested in asserting his power and going on a power trip rather than providing a simple solution to the problem.The lack of empathy and professionalism displayed by General Manager Chris was both shocking and unacceptable. As a loyal customer, I had hoped for a positive resolution to the issue we encountered with our membership. Unfortunately, his behavior has left me with no choice but to reconsider my association with Cobblestone.I firmly believe that such conduct from a company's management reflects poorly on the entire organization. As a result of this distressing experience, I have decided to take my business elsewhere. I will be canceling the membership for all three of our vehicles, as I am unable to support a company that allows such behavior from its key personnel.It is disheartening to witness the erosion of customer loyalty and trust due to a single individual's actions. As a valued customer, I deserved to be treated with respect and courtesy, and it is disappointing to find that this was not the case during my recent visit.
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August 2023 by felix lopez
The carwash is great but is very cuestionable. wy they dont have customer restroom acses? Just for that I ill tink twise before comeback.
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July 2023 by Victoria Heredia
Horrible lane set up and even worse customer service from the man inside controlling the lane entrance. He had a very rude approach and could’ve been more professional. Don’t suggest coming here.
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July 2023 by Miguel Z.
Paid $22 to get the premium wash and It looked like I got the basic. Dried the car then noticed the wheels looked untouched! Told the guy and he said run it through again, I had just spent some time drying the car and sweating in the heat to just go get it wet again? No thanks! Not worth the hassle... asked for some kind of voucher and they said no... you can run it through again if you want... almost seemed rehearsed like thats their answer to any issue. Won't be coming back here unless I'm looking for a simple wash that the machine hardly touches your car and doesn't touch your wheels at all...
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July 2023 by Rory Barnett
I signed up for the unlimited. Then I tried to cancel it. when I went in to talk to them, they told me I could not cancel the unlimited and then tried to take $37 more from me for the next 60 days or whatever deal you have.I tried to contact cobblestone to No avail .I had to go to my bank file a complaint and put a stop payment on the charges. You guys are trying to get from me.If I could give you a zero I would.I will never go back.!!!!!!!! And I also let all of my friends know the scam you guys are trying to run down
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June 2023 by Andy Fleck
About half of their equipment inside the car wash tunnel is broken, so you don't get a good wash. It leaves spots because one of the air-dryers doesn't work. I've been to 4 other locations, and they're all better. Friendly staff though.
