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January 2024 by Google user
I have a monthly pass; it is close by. That concludes my positive list. I've been coming here for 25-plus years. Only a handful of times has it met my satisfaction for cleaning. My husband and I come here every Monday morning. We let them clean it, then head to the vacuum and clean it ourselves. I do have my dogs in my car every day, so yes there is hair that gets stuck. Anyway, I might have high expectations. Some say I'm a glutton for punishment, maybe I'm just in my comfort zone. To each is own. 3.5 stars for now.
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November 2023 by Gary Mars
Visited this facility today at Bell and the 51frwy for a good car wash. I selected “The Works” from the menu and immediately the gal tried up selling me. First it was a free wash and $140 combo detail. No thanks! I pay almost that to have my entire house cleaned, second she offered a Diamond wash which was $7 more than the works! Ok I’ll go for that cause the vehicle was pretty dirty. I ask about some soda pop spots on the plastic console need to be cleaned and she informed me if they have to mix soap and water to wash something there’s an extra charge! REALLY! $39.00 for a wash and you can’t wipe that off! VERY DISSATISFIED! After they supposedly finished there was something gewey from a sticker or something on the car, I asked the gentlemen if he could remove a VERY SMALL area and he was useless! I mean a tiny bit of Windex would have taken it right off! (And it did when I got home). And lastly this place is nothing about Quality, it’s all about up-sales and quantity! The vacuuming was substandard, all the glass was like they cleaned it with used rags from the oil change bays! NEVER AGAIN Cobblestone Auto Spa! I’ll pay the neighbor kids $40 bucks and they’ll clean that vehicle better than these people ever would! VERY DISSATISFIED CUSTOMER! I’d give them a NEGATIVE 5 Stars if it was possible!Service: Auto interior vacuuming
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November 2023 by Elyse K.
I come here primarily for my oil change. The same guys have been working here for awhile and I feel like they always take care of my car. Josue has been helping me out for several several years at this point and I'm always happy to see him when I come here. He provides great customer services and recommendations plus the occasional upsells. Appreciate his work and attention and appreciate the other guys here that work on my car. Four stars instead of five is just based on the car wash. It's a decent car wash but could do a bit better. Five stars for the oil change team though.
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November 2023 by Terri A.
Have tried canceling my membership twice. I had to go in person, you can't actually cancel on line like they tell you when you sign up. Then they say they cancelled it but don't. They are billing my account 2 weeks after I told them to cancel it. All I get is automated emails. LIARS. THIEVES.
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November 2023 by Sarah
Horrible customer service.Interesting as I go to write this I see another review 2 weeks ago stating unprofessional and rude. Validated my feelings.It’s been many years since I have been to this location due to poor service quality. I figured in time all things change it was worth another shot. Upon arriving today two associates were so busy talking they could not acknowledge me enough to stop their conversation and tried to just waive me through the express lane…. Which I did not want. Upon addressing them on lack of acknowledgement and poor customer service it shows they do not want my business. The one person immediately said we were almost done like I was in the wrong for even suggesting I was slightly annoyed since I wasn’t sure where to go. I found out he is the GM which is extremely disappointing since he was demonstrating a poor way of interacting with a client. I strongly advise if that is the leadership in this establishment stay far far away.Hopefully that was a bad day for him but he should have assumed accountability and the issue would have resolved instantly.
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October 2023 by Sarah W.
Horrible customer service. Interesting as I go to write this I see another review 2 weeks ago stating unprofessional and rude. Validated my feelings. It's been many years since I have been to this location due to poor service quality. I figured in time all things change it was worth another shot. Upon arriving today two associates were so busy talking they could not acknowledge me enough to stop their conversation and tried to just waive me through the express lane.... Which I did not want. Upon addressing them on lack of acknowledgement and poor customer service it shows they do not want my business. The one person immediately said we were almost done like I was in the wrong for even suggesting I was slightly annoyed since I wasn't sure where to go. I found out he is the GM which is extremely disappointing since he was demonstrating a poor way of interacting with a client. I strongly advise if that is the leadership in this establishment stay far far away. Hopefully that was a bad day for him but he should have assumed accountability and the issue would have resolved instantly.
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October 2023 by Louisa Sanders
Julian and Rob over at the oil and lube department were beyond professional and courteous. Despite my coming to them without any appointment they helped fill my tires with air. The tires were dangerously low. They did not make me feel as a burden despite the fact that I did not come for any specific paid service there today. They were helpful and respectful. I appreciated how they mentioned services that their company provides, services I was not aware Cobblestone offered. They checked all my fluids to ensure whether or not I needed anything performed that day with my vehicle. They were honest and gave me a coupon to come back to them. I will for sure do that and encourage my husband and friends to do as well. Cobblestone should hire more people like them. Rob should definately have a more prominent role with the company as he has superb people skills. Bravo Cobblestone!Services: Vacuuming
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October 2023 by Julie Long
The employees were very disrespectful, rude, and not to say the least unprofessional their work ethics as far as being a customer service representative is lacking and every department possible as far as the personnel goes and that's an understatement as well. I watched them deny two pardons the right to have a glass of water and scream at them to get out as soon as they walk through the doors for no apparent reason at all the part is to say we want to get a glass of water they said no get out. As a bystander and a customer in the store witnessing this behavior by employees at this cobblestone Auto/Shell I would not recommend any business or hardened to be sent there they should either fire the entire staff or shut the place down you can't treat people correctly you shouldn't have the right to run a business this customer service oriented if you're not going to be able to deal with customers the correct manner
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October 2023 by Nancy Walker
Used to have good experiences here. I paid for two car washes. I had to have them wipe the doors and cup holders afterward. They didn’t do anything to the inside of my son’s car. He stayed afterward and used the self serve towels and vacuum to clean his car. And they forgot the air freshener for both cars. I am not really sure what we received for our $39 car washes. I could have saved a lot of money and just gone to a self serve car wash. Really disappointing.
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October 2023 by Samantha Allen
This was my first time here. I was upsold for the interior and exterior for $110. Before purchasing, I asked how long it would take as I had plans after. The guy confidently said 20mins. Well, I was there for 80mins!!! Then, there were 2 spots on my bumper that I specifically pointed out and said I could not remove myself. The guy said, "oh yeah. We have a solution for that. We'll take care of it." As I went to get in my car, checked the back bumper and the spots were still there. Had to ask another guy to remove those, which he did pretty quickly and easily. But should not have had to ask twice for the only dirt spots on my car to be removed. This place offers self service vacuums. I'd highly recommend doing the job yourself to save time and money. The staff is very friendly. Unfortunately, I ended up paying $110 for 1.5hours of waiting and friendliness.Services: Auto detailing
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October 2023 by Michael W.
Watch out!!!!! Thieves. I took my car wash there today and noticed when I got home my vape cartridge's were missing. I went the the Mint Dispensary down the street and picked a few things up and got my car washed. Got home and noticed right away they were missing! Low class workers here! Watch out folks. Thieves work here!
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September 2023 by Prasad N.
For a $39 platinum wash, my expectations were not met. Had to go in again to make sure they took care of it. Glass had my dogs licking stains on inside window, dry dust on inside panel near gear etc and even the deodorant was not sprayed. Even dead insect stains were not fully gone on windshield. Costco does better job for $7. Will try another location which is further away. Looks like a manager lady who might have been behind the counter and laughed a lot unnecessarily, told me that dust on driver controls and panel in front of driver seat was only taken care of during detailing which costs more. Don't know what to say. Maybe I will just get some rags and clean my car itself. Will do a better job myself.
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September 2023 by naresh rambatla
Disappointedusually take the basic wash but decided to go with the carnuba wax ($19) option today , not only the car is not washed ( even basic dust is still there ) they art huge globs of wax on the car frunk that I would now have to fo somewhere to get it fixed / cleaned , hopefully it hasn’t messed my paint
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August 2023 by Mamma W.
When you're paying $40 a month to have unlimited car washes and this is the kind of work you're paying for. Dog hair everywhere.
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August 2023 by L Chris F
My husband had his Jeep Wrangler washed yesterday (Supreme) and it was such a poor job. They didnt wipe down the doors, dashboard, console etc. He even had to point out to the attendant to vacuum the back.
