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July 2023 by Greg Green
Daniel and Briseidy are awesome bankers! These two are very professional and go the extra mile!
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April 2023 by Vicki M.
After Comerica charged me an outrageous overdraft fee and started daily compounding fees for a purchase that was only about three over which was the reason I had opted out of overdraft protection. It doesn't make any sense for outrageous overdraft charges and ongoing fees to cover just a few dollars which I can easily adjust by changing whatever I am purchasing especially since I am on a low income. I tried several times to diplomatically discuss this issue over the phone unsuccessfully and I even tried to close the account on the phone but I was unable. Finally I went to the branch on 44th Street at Thomas here in Phoenix and was greeted with hostility and rejection. There was two Hispanic women and a Hispanic man and one of the women who I am assuming was the manager finally said she would take care of the situation but she only dealt with a fraction of the issue and told me that that was the whole issue. I opened up my account on the Comerica app on my phone showing her that she was wrong and she got angry, refused to help me anymore and ordered me out of the bank or she was calling the police. I told her to go ahead and call the police and make sure to tell them that there was a bank robbery in the process as in the bank was robbing me. All three started mocking me, making fun of me, calling me. 'Granny' blah blah and finally the other woman lunged at me in which I responded back. At that moment the man grabbed me and threw me across the bank so hard that I had to go to the hospital. I was diagnosed with a proximal fibula fracture with cellulitis due to a small breakage in my skin at the patella. The police cited both sides and when I went to court the case had been dismissed however I am in the process of obtaining a personal injury attorney. Comerica finally closed my account and FedEx me a cashier check for $8 but it should've been for much more because of three refunds posted to my account that were absorbed by the fees. They only reversed the fees that were not covered by the refunds so they would not have to pay me back that money.
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August 2022 by Justine Wycliffe
Excellent experience and got greeted at the door. Very nice service!
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September 2020 by Brenda Lee
This branch is awesome!!The staff is amazing, super friendly, always helpful and smiling! I love how they usually know my name and its a work account!The customers in the drive thru not so much, some do not understand the drive thru is supposed to be fast! Testing my patience every time!I cannot wait until the lobby is open again!
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April 2020 by Cody Swartz
The employees here are always quick to help. I am usually in and out fast.
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February 2020 by Lawrence Scott
The staff very friendly and helpful .ms Moreno is out standing customer service
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August 2018 by Kimberly Harmony
I would like to say, as a loyal customer of Comerica Bank, this specific branch is not where you should Bank. I Am disturb about the customer service from the banking staff. They are rude at least one was and I will not be coming back to this branch.
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July 2018 by Shamen X
everyone who answers the phone here is extremely rude and unprofessional
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May 2014 by Jered Van Houten
They are great. I had a couple of customers that were looking to do major repairs/remodels at their homes but did not have funds to do all at once, (just piece by piece) Anthony Ray and his team were able to help them up with fantastic rates and the process was quick. Now the customers are able to get their homes completed quick and enjoy their homes! Thank you Anthony Ray!
