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February 2024 by Megan B.
Tried to nicely get the attention of three different staff members passing us by, Store was not busy, they each made direct eye contact with me and kept on walking, ignoring me completely. I figured they must of been deaf, since I am not fluent in ASL (American Sign Language) I was not helped and had to call the store number to get associates of hearing to come assist me. I was with my small child and a huge cart full of items, trying to inquire on your furniture. Please let customers know your staff maybe disabled, I can bring a whistle next time.
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February 2024 by Jared M.
I've been a paying Costco member since 2015. In my opinion...Costco philosophy, treat all your customers like criminals. Somehow billions of people are using facial recognition but Costco is unable to know if you are a paying member; despite showing your membership before entering, again during checkout and then after you pay you get to hand your receipt to an employee to verify your purchases before you leave...like you stole something between the cash register and the exit. Build a brand new gas station despite the environmental impacts and don't bother to install one single EV charging station. Set up self checkout in the food court but don't tell anyone the protocol on the receipt of how to get your items, so you can stand, wait and genuinely feel stupid for not knowing what to do. Charge single people the same membership fee as couples and families because who cares about single people. Costco is so last century and I am disappointed.
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February 2024 by Amire A.
This store has a outdated payment method, as if we are still living in the Stone Age. No tap means no more of my money. I waisted about 30 minutes shopping here only to find out they cash registers are from the early 90s. I was not able to purchase my basket that had about $1200 worth of items. The cashier was rude and frustrated that I held up the line for more than 20 minutes trying to resolve this issue. I genuinely thought it was a mistake but they actually do things like it's still the old west. I would avoid coming here when it is just a waist of time. I found a tap at fry's grocery store next door and was able to get some of my items.
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January 2024 by Joey X.
If these morons had a brain, they would be dangerous. I've been a Costco member for 30 fucking years, and can't log into my account.
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January 2024 by Ashley C.
Supervisor Steve B harassed me into getting my picture done on my ID today despite the fact that the corporate policy does not call for this. Needless to say I called corporate and will no longer be shopping at this Costco despite it being the closest to my home. PV has my business now.
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December 2023 by Alesther A.
Went here for the first time with my kids. Not worth the hype. The membership lady was really nice tho and gave my kids cards to play. All the other customers seemed rather unhappy to be there and it gave a "look out for yourself" vibe. Later on an employee lost control of her sample cart and a huge cooking appliance smashed right by my 2 year old on the ground while she was walking. Shards of glass everywhere.... The employee didn't even checked to see if my baby was ok. Felt like this is only a "if you have to go here be prepared for battle" kind of place. I like deal but at what cost for that level of stress while shopping?!
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November 2023 by Antonio M.
For the second time this store sold me bad produce which leads me to believe there is an underlying problem with their means of supply. First it was Brussel sprouts that were so rancid that it literally made me want to gag when I opened the bag. I returned them for a refund. More recently, I purchased chicken thighs (non-organic) which were actually on sale, even though the expiration date was still about a week away. I came to realize over time that the entire 6 pack was tainted with at least 2 pieces of bad chicken per pouch. The color is almost like a gray color and the texture of the meat is super weird, almost like it was left out and dried out. I hate to think this but the fact that this chicken was on sale leads me to believe that they are knowingly sold rancid chicken which is sickening. I bought the chicken on Sunday November 5th and the sell by date on the package is November 18th. I don't know if this is a localized issue or what but it's unacceptable. At least the employees of the store are kind and always a joy to deal with, hence the 2 stars and not 1.
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October 2023 by Susie I.
Thank you to Memo for going out of his way to help my sister & I pump air in our tire. He was very kind & made our experience so quick & easy!
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October 2023 by Sharon B.
I am checking out using their phone app for my card. The cashier said I had to show him my app and card photo to checkout to make sure I am the same person. This is ridiculous it is your phone app! Have him stocking shelves instead!
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October 2023 by Karen D.
I've shopped at Costco for decades. It's always been my favorite store. Unfortunately this location has went downhill. Rude managers, untrained staff. Friday night I wasted an hour trying to get a battery due to untrained staff. Sunday, I finally got my turn at the self checkout and was told that I couldn't use it because I had too many heavy items. I asked where is the sign limiting the items? There is NO sign. I said I thought that the items would be scanned with the scanner that she and another manager had in their hands! It was just Gatorade and soda. The manager then told me that there were shorter lines to go to. There were no shorter lines so she pulled my cart to a line and told the people that I had gotten into the wrong line and could I go before them? (She knocked a bottle of Advil out of my cart and said it was no big deal. It was just one item. Do I need to buy a Costco sized Advil bottle with a cracked lid? ). Nope - I told her no thanks - I'm not cutting in front of 6 other people. I told her that since the Christown location closed, I feel like this location can not handle the volume and their service has declined. She found me again in line again and wanted to talk more. I said no thanks and had to ask her several times to leave me alone. As I stood in line twice, I saw people that changed their minds about items in their cart and placing them randomly. Refrigerated items. Ugh! The parking lot was dirty too. It reminded me of the Walmart on Thomas.
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October 2023 by Ramon D.
Was shopping with my family and during self checkout the associate was rude. We were performing a single transaction and the associate came up to us and said that only the member can pay for the transaction. That was the plan. We told her that we understood and that this was the plan all along. She then gives us a remark that we cannot have multiple transactions. And stares at us. We told her again that we were only doing a single transaction and that the member was paying. She then proceeded to stand by us the entire time and watch our transaction. Making the process stressful. Anytime someone would get close to the kiosk she would move to get a clear view of what we were doing. And when another customer needed assistance she would yell to another associate to assist them while right next to us. Thats not customer service and it needs to be improved.
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October 2023 by Cali G.
The worst Costco in Arizona! Filthy floors, dusty boxes everywhere in food areas, cool food is left out for hours at room temp. The last straw for me was at their gas pump the attendant rudely demanded I turn off my car AC, despite my engine off, battery on running the AC while my two children were inside. He instructed me then took the gas pump out of my car and said the law required my car completely off. FALSE! No such law exists, while others in the car, my car was not left unattended and for the safety of my kids in 110F weather I left and will never come back.
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September 2023 by N H.
Came here to shop for some items store 461 Mark Manager was told everyone was on break just needed water 6 cases no one in the store available to bring up front never had a problem before last guy went to go stock coke I know it's been long day but when a woman ask for help with something that's heavy the least you can do is provide some type of customer service
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September 2023 by Cande M.
Do not go to this Costco is you are lactose intolerance, vegan or if you like eating plant based. They DON'T HAVE: plant based (pb) cheese, pb yogurt, pb cream cheese. Even the beans I got were baked with bacon Won't go there to get my groceries again.
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August 2023 by Katie Jones
The staff was so helpful and professional. I was able to get my medication promptly and my insurance added within minutes. Thank you, Costco! A++ service and experience.