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March 2024 by Gary H.
Costco has the best trained and efficient employees and low prices on items that my family uses. I stop here once a week to shop and get gas and the occasional food court item. Who can beat the $1.50 hot dog and soda. The gas pumps have long lines unless you work around the busy times. Have bought tires, batteries, and this week ordered a a LG washer and dryer to replace our deteriorating 10+ year old units. Price includes delivery, installation and haul away of old units plus an additional year of warranty! You gotta check out the business center also but plan on an extra hour to make your way through the ginormous warehouse.
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February 2024 by Dog l.
I was so disappointed in the customer service this store has. I was instant carting, and I never got any help. The next thing I knew, it was past 830 when they were closing. They were so rude yelling at me and practically shoving me out the door. Don't ever go shopping here a night! Terrible customer service. If I could give negative stars, I WOULD
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February 2024 by AK O.
Absolutely the WORST store ever. I just canceled my membership and switched to Sams Club. I went on Friday (who wants to fight the understaffed unprofessional zoo on the weekend!) and two of my items were ROTTEN. Yes, they were MOLDY! I had to go back to exchange them, and they wanted me to go back through the lines for 2 items - the lines were EACH 50 PEOPLE LONG, and that includes self checkout. You don't even have to ask whether all the manned cashier lanes were open - you know they weren't! This place is a disaster! Their prices are going up and up while the size/ volume of the items are going down, down, down. They don't have good deals any longer and their employees are the rudest people on the planet. Costco has outlived its usefulness. I will NEVER shop there again. They deserve ZERO stars, but Yelp doesn't have that option.
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January 2024 by Mickey C.
Costco on a Saturday is probably not the best idea, but this location has their work nailed down. Tons of staff all over the store to help and the checkouts were fast. The lines moved quickly and the store was clean and shelves well stocked. Way to go Costco!
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December 2023 by Pearl W.
Whenever I go on a trip, Costco is my first stop for water and snacks. This Costco was very organized and clean. It was easy to find the items that we needed. The workers were helpful and very friendly.
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November 2023 by Kim A.
I especially like this Costco, and they have a wonderful optical department. I have gone to Dr. Cross here for my last 4 exams, I like her exams, she's thorough and listens. I feel she really cares. Her staff is efficient and friendly. Then, the glasses technicians really know their stuff. If you are thinking of trying Costco for glasses, this is the location I recommend, I17& Yorkshire
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November 2023 by Lisa ..
Pharmacy is horrible. I needed a prescription for my canine who has seizures. Called and first the guy says they are out, then he says oh we have it but we put a 5 day hold on vet scripts. A lie. I have used Costco before. Too lazy to fill it and I needed it. Get off your lazy butts and help people. Will tell everyone how horrible you are.
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October 2023 by David L.
To be transparent, I love Costco. It is my happy place. I basically do all my shopping at the North Phoenix location and have been a loyal customer for over 30 years. That said, for all the joy Costco has provided me over the years, one small event gave me pause. I was shopping late this Sunday, and while I was checking out, I mentioned to the young women who was organizing the cart, that I had a few bottles of wine underneath some clothes in the small basket. She replied in the most disrespectful manner, "I can see, I'm not blind". I thought it may have been a joke but she was dead serious. Wow, is all I can say. I was so upset that I called the Front Desk to lodge a complaint. I hope that Costco will try to educate her and let her know that Customer Service should be their number 1 priority.
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October 2023 by Janet B.
Love this particular Costco because it's always clean, well stocked and super friendly and fun employees. Super convenient location as well.
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October 2023 by Alex C.
my Costco card wouldn't work to buy gas. so went inside to ask why they gave me so bs excuse. but got me a new one after shopping tried to get gas again and it would t work I don't know what else they want me to do use their gas pumps but it's kinda sad they can't figure it out and keep giving me bs excuses when I saw about 30 people get gas and scan their cards
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September 2023 by Wendi Herrick / Mattison
The staff is very nice & it’s always an easy transaction!
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August 2023 by C V.
Shout out to Day who was working at the mobile phone kiosk yesterday afternoon. She helped me with an iPhone trade-in/upgrade and made the experience enjoyable and easy. She was professional, friendly and knowledgable. Explained my options (more than I knew I had!) and seemed very sincere in wanting to help me. The store is lucky to have her working there because she leaves one with a positive impression of the store! Thank you.
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August 2023 by Kathy K.
My only complaint with this Costco is the new food design and method of operation. I'm not sure who created the new space or the new kiosk design, but wow, its always a mess. The workers are trying their best but there seems to be no flow to the method. There seems to be so many orders being placed (who can resist a 1.50 hot dog!) but few workers who are pulled in many different directions.There is always confusion as to who is waiting, who is online, who is just looking - there has to be a better way! But to the warehouse in general - you have all been great to chat with! Thank you for all the hard work you do to keep Phoenix fed!
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May 2023 by Ardis G.
Terrible experience buying a dishwasher from Costco. The price was right and it included delivery, installation and disposal of old unit so I placed an order on-line. I selected a delivery date - the earliest was almost two weeks out, but I went with it despite wishing to get it sooner. Delivery day arrived and I received a phone message at 5:30am advising me that they were unable to deliver that day and they would be delivering 5 days later. They left a phone number to call them if the date was a problem. We were unable to be at home on that day for the required time block and attempted to reschedule. After numerous calls and left messages, we were finally able to schedule for 4 days later. On the new proposed date we were given a call to cancel delivery again. They then rescheduled for another 4 days later. We made arrangements to be home for the 3 hour block and they didn't show and did not answer phone calls. We got hold of someone at Costco who tried to reach the delivery/installation folks and they couldn't get them to answer either. Needless to say, we cancelled the order and I placed my order with someone else. Last time buying a item that requires delivery from Costco
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May 2023 by Jahnnes D.A
So kind and go out of their way to help you!