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April 2025 by Maricela Reed
A very nice lady was prompt to offering to help me as soon as she was done attending another customer. When it was my turn, 5 seconds into my statement regarding my phone needs, the lady welcome another customer and begin helping them. I love multitasking as long as is delivering. The young lady focus on the new customer totally disregarding my concerns and giving me vague answer. Very disappointed about her service, or lack thereof, I should say. This took place at 3pm on 4.14.2026 on the 25th st and Baseline location.
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March 2025 by Cecilia
Today, I had the pleasure of working with Dariam Uriarte, my customer service representative with Cricket Communications, and I am immensely grateful for her assistance in resolving my phone issue. I was experiencing a problem with my SIM card, which was not being recognized at all. Dariam dedicated approximately 40 minutes to exploring every possible solution to get my SIM card functioning again, as I was facing the prospect of either purchasing a new SIM card or upgrading my phone.
She meticulously examined all technological avenues available to her. Ultimately, she reached out to Cricket's customer service for further guidance, and with their support, she continued to work diligently to resolve my situation. Rather than seizing the opportunity to suggest a sale or a new phone, Dariam remained professional, respectful, cheerful, and, most importantly, committed to restoring my service.
As a peer support specialist, I rely heavily on my phone, which serves as my personal office containing numerous important documents. Losing access to this information due to hackers would be a significant setback for both myself and those I assist. Although I have security measures in place, the sophistication of technology and hacking methods continues to evolve.
I would like to award Dariam five stars for her unwavering effort in addressing my phone issue. Thank you, Cricket Communications, for employing such a remarkable and capable customer service representative.
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December 2024 by Barbara Lechuga
Maria at the Cricket store on 24th and Baseline helped us soooo much... Thanks for her...
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July 2024 by Julius velazquez
If I could give 10 stars, I could! They have been so helpful to me and everything. I love it when I come into the store and I feel comfortable about my purchase or anything I'm doing. I have had to come in this store a bunch of times. Nancy and Janeth have always helped me. It's so stressful trying to find someone to work with you. Thank you so much for helping me out when I needed it, both of you.
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February 2024 by Luis Murrieta
I didn't like their service at all
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February 2024 by J.R Zon
Very helpful
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November 2023 by Alma Lopez
Always attentive to the customer to offer a very good quality service, they answered my questions and were very friendly
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October 2023 by Adrian Jacobo
Excellent service by Maria she was speedy and accurate. Very polite the whole process. Would definitely come back again because of her service
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October 2023 by Salma Carrillo
i went to pay my bill over the weekend, they were nice people but i can tell they were not paying attention to anything they were doing. the guy helping us looked new. a girl was helping him but they were more focused on the guys plan rather than mine. they asked if we wanted to add a protection plan 2 times and we kept saying no. i got a bill message today to pay or service will be cut off tonight. i called cs only to find out cricket employees added the plan and i had to wait on a call for 30 minutes for customer service to take 5 minutes to remove it.
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June 2023 by Google user
10:43 and still not open. For being \\\"a peak time\\\" how is it the doors are still all barred up? Annoyed.
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May 2023 by Joleen Ray - Our journeys are our sacred homes
10:43 and still not open. For being "a peak time" how is it the doors are still all barred up? Annoyed.
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May 2023 by Joleen Ray
10:43 and still not open. For being "a peak time" how is it the doors are still all barred up? Annoyed.
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August 2022 by Misty Barajas
Always has problems with system
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August 2022 by Steve Alex Luna
One of the best if not the best .
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February 2022 by Mary Lynne
Simply the worst service that I have ever received.
