-
November 2023 by £ The Count Of Monte Crypto ¥.
If nothing else, Downtown Phoenix is consistent.CVS is one of the more forgotten franchises. But to their credit, the ones in Downtown Phoenix are pretty conveniently located & for the most part, easily accessible via the Valley Metro rail system.This location in particular is directly across the street from the Maricopa Court Houses, the sheriff's station, a few blocks from Phoenix Police Department Headquarters, as well as the Phoenix federal building. One would think that, being in such close proximity to Chase Field, home of the Arizona Diamondbacks, & The Footprint Center, home of the Phoenix Suns, as well as having Homeland Security guards at the entrance of its storefront, the staff would behave differently than other businesses in the area.They don't. Exhausted from all of the negative experiences I've had in Arizona, I began frequenting this location primarily due to the aforementioned reasons. The thought process is that this location is pretty much directly in the middle of a hive of law enforcement; surely they would have to know no one is stupid enough to try anything here, right? One of the main stereotypes concerning African Americans is that we're of low intelligence & that "all of them steal." Those perceived notions were on clear display when I visited this location on November 24, 2023.I dug through some of the old receipts I had been holding onto & noticed that I had a coupon that would equate to a 90% discount on food items. I figured why not & went to grab the items advertised. Within 30 seconds of entering the store, the PA system advised the customer service representatives to scan all the aisles. Hmm, maybe it wasn't me... I paid for my items and continued my day.Realizing I had more receipts, I scanned the rest of the ones I had & saw I had one that expired that same day. Heading back to the store a few hours later, I told myself I would see if the "scan all aisles" advice was a mistake. Sure enough, upon entry, the PA system again said, "Scan all aisles." The second visit was even taken a step further when the CVS staff member blocked access to my belongings until it was confirmed that I had completed the transaction."Black" Friday indeed.This experience is nothing new in the Phoenix metropolitan area & is on par with how Arizonians approach scenarios with POC in the workplace. To them, if you're black, you're going to lie, steal, or "You're up to something." If you're looking to visit this location during your MLB or NBA fan experience, I strongly suggest against it.Overall, this place is not the best place to go if you're of African descent.As you can see from my other reviews, I have not had the most pleasant experiences lately. However! At great personal risk to myself, I write these reviews based on my experiences so that others will benefit from the experiences that I have. I encourage others to SPEAK UP! Your voice can assist others in avoiding potentially detrimental situations, & as always, do your own research!
-
October 2023 by Mercedes T.
I wish I knew her name, but the lady with the dark hair that helps at the front desk is phenomenal. She takes several orders at a time, and is so quick and excellent at her job! Awesome place to pick up your rx's on a lunch break, or even after work.
-
October 2023 by Trevor B.
Samantha Joe went above and beyond with helping us, she gave us great customer service.
-
June 2023 by Anthony Z.
OK man, I don't know how to say this, but these are some of the most terrible women to ever work in retail. And I'm speaking solely of the pharmacy staff, as all other men and women alike have been more than serviceable and fulfilling, confident assistants. .I don't know if the main pharmacist has some kind of dirt on a high level executive, but she runs the pharmacy like a crackhouse. Right when I walk in they yell "I'm not serving that white boy", and they chase me off , usually crying and having to come back at 6 AM to get the medicine I originally came for. The medicine I really, desperately needed. These are some of the worst women ever to grace a retail stage just go and find out
-
September 2022 by Tracy K.
The pharmacist was super rude on the phone! Pretty much said we don't care if your medicine is here and we are not going to check because we have a system that does that for us. Grant it, my prescription was called in yesterday!! So they have had over 24 hours to text me! What a joke!
-
August 2022 by Anthony R.
I come here often as I work in the area. The workers are great and super friendly! Unfortunately I always feel pressured to get out because as soon as I walk in the security guard follows and watches me and they make an announcement to scan the aisles. I can never browse the way I'd like and end up forgetting something which is extremely annoying. I come in after work looking pretty crusty not gonna lie but I'd simply just like not to be profiled every single time and followed around after spending as much as I do here. Although I guess bright side would be I don't end up splurging due to how uncomfortable I am and wanting to get out as soon as possible. If the white girl security guard happens to read this I MAKE 3-4x UR INCOME HOE FUCK OFFFFFF
-
December 2021 by Jessica M.
Blake helped us take our passport photos- what a sweetheart! He was kind and helpful and made the experience so easy! TY blakefor being the best!!!
-
September 2021 by Egglester L.
Really big selection, including beer and alcohol. But it's expensive and you have to use a parking garage that sucked today. No people check you out, you have to use self checkout. That's usually no big deal but they don't have a self checkout for big orders, so there's no room for all your stuff unless you use the 'skip bagging' feature every time. Manager had to come over several times to override stuff. The other problem, if you have a big load of stuff, is you can't take a cart out of the store so you have to carry everything back to your car downstairs in the garage. In short, good selection but super expensive. Very Inconvenient if you have to get a lot of stuff. Self checkout only accommodates small orders, and no staff can check you out (for the time being, I assume). In addition (not their fault) the parking garage situation can be extremely bad.
-
July 2019 by Tiffany J.
I went here because it is close to where I work and within walking distance. I wasn't sure what I wanted to eat or snack on so I decided to explore this place. I was amazed at the big selection of snacks and food items to take back to work or school or wherever you are heading. The weird thing was that when I walked in there was a group of employees just standing by the entrance talking about personal things. I am firm believe that when you are at work, especially when you work in retail or in front of customers, that you keep it professional and you do not huddle together for a pow wow during work hours. I thought it was weird and to add on top of that they never moved so when I left they were still there. To add to it they were talking and just staring at customers and never said hello to one customer. I would go here again because it is the only convenience/pharmacy downtown from where I work but I just think the employees need a little bit more training on customer service.
-
July 2019 by Bill Z.
This CVS is larger than it looks on entry from any door, and it's well stocked. I think they picked a bad choice for rug color (different shades of grey) because it made me think the floor was dirty on first look. There's quite a few self-serve checkout stations. Since stores like CVS cannot sell liquor in New York, I'm always interested in the liquor selection when I check these stores out elsewhere - I guess you could rationalize that it's "old west medicine," right? The selection was actually pretty good with very reasonable prices, and a discount for purchases in bulk. I think it's also interesting that you can get a better deal on something like liquor here than you can on something like ice cream - priorities I guess. Well, as long as it gets the job done for whatever you need.
-
May 2019 by Marie G.
This place is conveniently located and has everything a tourist could need while on vacation. Somehow I misplaced my fake eyelashes after removing them the first night I was in town- I cannot find them anywhere in my hotel room! I walked to CVS to get another pair. I also picked up bandaids for my sister's new shoe blisters, some monster drinks, coconut snacks and flavored water... The customer service is excellent- I needed a sales associate to unlock the eyelashes from the holder; the only down side is the no cashier checkout- you have to use the self checkout machines, otherwise, this is a great store.
-
February 2019 by Carolina S.
Love the CVS Pharmacy. Everyone has been so nice and they have great selections of food and drinks.
-
February 2019 by Kaylee P.
Great location but horrible service. Had to weight over 30 hours for my simple prescription to be filled when I was originally told way shorter of a time.
-
October 2018 by David C.
Pretty decent CVS. Went there twice during my stay in Phoenix. Lots of variety and selections for a CVS.
-
August 2018 by Chris P.
pretty good cvs, allot of stuff to buy and normally always in stock of what I need. Would be 5 stars if the receipts where not so dam long.
