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January 2024 by Chester W.
Been with this Credit Union before it became Copperstate. Just recently I lost my debit card. It took about a month to get a new one. Because the address they sent it to was not complete. It was sent back. Now this year, there was fraud on our checking account and they refunded the charges, but felt free to withdraw the funds without notice to us, and now our checking account is in shambles.
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December 2023 by Adina Camacho
At the Bell Branch, everyone is very friendly. My teller, Gabe, helped me open my savings and checking account. He told me about all the benefits that Copper State Credit Union can offer me and I felt very taken care of! He made the process very comfortable. He was very professional and kind. I've already referred my family and friends to Gabe at the Bell Branch! I'm definitely a forever customer now. Thanks Gabe!
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December 2023 by Caroline Woods
We’re so happy we opened an account with Copper State Credit Union! The Financial Consultant Gabe Chacon was very friendly, fun, professional and personable ! He answered all our questions and concerns. We’re very lucky that we got Gabe! We highly recommend Gabe at Copper State! (On Bell rd)
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October 2023 by Andrea F.
I would give zero stars if possible. I left a review last December. I wanted to edit the review however it has been taken down. This is the WORST bank. It was once deer Valley credit Union in Deer. Valley was wonderful ever since Copper State took over that bank has been in decline. you can't ever get anybody on the phone they push you to use Penny their virtual assistant the only way I got a response last year was because I left my negative review then someone finally emailed me. We were supposed to have a resolution, however that manager quit replying to my emails. They are only available to help you during the most inconvenient hours. If you work job that you cannot leave to take care of things then good luck getting in touch with somebody. Their phone "services" are a joke since you can't talk to someone. For example, today my card has been frozen for the 8th time this year. I have to call them to resolve the issue. I had to leave a message what bank doesn't have someone available after 9 am - pacific time... Don't waste your time with copper state.
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September 2023 by Bill Tarver
I would just like to give a big shout out and sincere thank you to the staff of the Bell road copper State credit Union! Their willingness to help with all your needs is very accommodating. Super friendly staff! Pleasure to do business there!
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September 2023 by Michael Douglas
I had the pleasure of being served and opening a new account at this branch today. Erika and Carol assisted me in opening a savings account, checking account and loan to satisfy my financial needs. Both individuals provided exemplary guest service, were very knowledgeable and extremely patient in answering all my questions. Erika took the time to teach me about the mobile app and the benefits of paperless statements. Carol took the time to explain the loan options and benefits of different options that were tailored to my needs. Clearly the leadership of this credit union understands the importance of a personal experience with its customers and that was felt from the time I entered the building. I would highly recommend this credit union to anyone because of its commitment to service and its product offerings.
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September 2023 by Michael D.
I had the pleasure of being served and opening a new account at this branch today. Erika and Carol assisted me in opening a savings account, checking account and loan to satisfy my financial needs. Both individuals provided exemplary guest service, were very knowledgeable and extremely patient in answering all my questions. Erika took the time to teach me about the mobile app and the benefits of paperless statements. Carol took the time to explain the loan options and benefits of different options that were tailored to my needs. Clearly the leadership of this credit union understands the importance of a personal experience with its customers and that was felt from the time I entered the building. I would highly recommend this credit union to anyone because of its commitment to service and its product offerings.
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August 2023 by Berenice O.
The environment felt really welcoming. Gabe was a great help and explained everything thoroughly. Amazing service!
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August 2023 by Ashley Nelson
It's easy to bank here!I was very impressed by the knowledge base of Caitlyn at the Copper State Bell location. She provided all the information we needed to open joint accounts and then she made it happen! She was quick, helpful, professional, and kind.
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August 2023 by Mary Madry
The Bell Branch is the best. Anthony Alvarado is so knowledgeable and helpful. Michael Ann from the call center is so sweet and helpful.
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August 2023 by Koko DeBronze
My partner of 16 years recently passed away, and his Will and POA state that I am responsible for his estate after passing. Copper State Credit Union refuses to accept the Will as a legal document, allowing me to make deposits, withdrawals, and other financial decisions on his account as stated in the Will. We both had separate checking accounts. We have been banking at this institution for 12 years. It is not as if we were strangers off the street opening a new account and then trying any funny business. I have my partners last paycheck, which I want to deposit in his account, and then transfer the money into my account. When he was alive, we did this all the time. He transferred his deposit into my account after being paid. I then wrote the checks for our bills from my account. This credit union told me that they could deposit his check; however, they would put a 'stop hold' on the money. Meaning I would not have access to it. This is creating a financial hardship for me as I am not able to pay my bills. In short, this credit union does not really help its depositors as they claim on their website. Copper State Credit Union really only cares about their bottom line. (Caveat Emptor: Customers are better off using a real banking institution like Chase Bank or Bank of America!)
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August 2023 by Jay Cochran
Did not receive my replacement debit card in 10 days. They can't do anything about it. This is people's cash and it's 2023 there is faster ways to do this rather than snail mail. I am only 4 states away, it only took me six to drive from Florida to here and I stopped in AZ and Colorado.Also, when they merged they started taking money out of my account every month to charge me for a paper statements even though I opted out of the credit union they merged with. They said bc I didn't do it with them that's on me. I tried to call them and stopped it but no one returned my calls until almost half the money was gone. Also, during COVID credit unions stopped serving people from other credit unions so the main benefit to use a credit union vanished. They stop helping their customers during a world wide pandemic. Talk about bad customer service. I am so frustrated, I'm out Copper State.
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July 2023 by Sharon H.
We have been with Copper State Bank a very long time. Their Customer Service go out of their way to help us. Carolyn and Kim have a Hello for us as soon as we walk in the door. They have directed us in making the right decision on all our banking business. We are so blessed to have found Copper State and have a no worries banking. So you should just go in and give them the opportunity of serving you as well. You will be greatly pleased. Sharon and Don Harper
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July 2023 by Ashley Linstad
It's easy to bank here!I was very impressed by the knowledge base of Caitlyn at the Copper State Bell location. She provided all the information we needed to open joint accounts and then she made it happen! She was quick, helpful, professional, and kind.
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June 2023 by Kelly F.
Can't even rate them a 1 star they are a grimy company trying to profit off unfortunate circumstances of life do not use them for your loan company only owed 7,000 left on a 20,000 dollar loan and took a cashiers check for late payments but then they took my late payments and then charged it off. Raul is a no good piece of sh*t and this company scams people and profits off your misfortune. Not good business copper state....