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January 2024 by Alexander Cruz
I had a decent experience there, but when it came to have my couch delivered, they were nowhere to be found, no communication. I took a whole day off to stay home and wait for the delivery, which is hard for me to do, and spent the day prior running around town for literally 24 hours so that I could be home all day for the delivery. I call first thing in the morning to see if they were coming and no answer. The few times I called, no answer. Then I was put on hold. Finally Adrian from the warehouse called, and she is super rad, deserves recognition. She told me that they didn't get approval for delivery until the day before, when they already had everything loaded for Friday and said they couldn't bring my couch. Why wasn't I told this??? What did I have to call and call to get someone else from a different location to explain to me why you guys are not communicating??? Why wasn't I informed earlier in the week that I wasn't going to get my delivery????? Do you have any idea how hard it is for someone who is extremely busy to put a whole day aside like this??? To have to go out of their way on their own to try to find you guys to find out at the last minute that you ate not coming?!!?!?!?! This is ridiculous...... I was going to get the rest of my furniture from you guys, but this shows a complete lack of consideration to your customers.... unacceptable.... never going back. Adrian, from the warehouse... you get TEN STARS THOUGH!!!! Thank you for fixing theses guy's mess!!!
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January 2024 by Stephanie Fields
The customer service is excellent Mr.Ariel fierro was the sales person that helped me with my purchases his customer skills towards me was more than fabulous he was very respectful and kind and made me feel welcomed like I was part of the del sol family I will be recommending them to all my friends I thank you all at del sol
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December 2023 by Anitra Taylor
Edgar has been Awesome throughout My entire Journey this week pick and choosing My items. And… I want to say he Rockz. A Gr8 Manager. I highly recommend him. I’ll be Back Thxs Del Sol and Edgar and his Team were a Blessing
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December 2023 by Conner Marker
Ariel was very helpful and made sure I was understanding everything I was buying. Great place.
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October 2023 by Bejza Kudic
The best experience I have had buying furniture. This is my second purchase with Edgar and will definitely not be my last. He is patient, very knowledgeable, and actually cares for his customers he does not try to sell me things I do not need. I will definitely be back!
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September 2023 by Melissa Pierce
I want to thank Alexis at the location on Bell and 35th Ave. Alexis is the one to see when you are looking to purchase furniture. He helped me custom design my couch. He was very patient and knew what he was doing. He made the whole process seamless. Thank you for all your help. I love everything I purchased. I will be back.
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September 2023 by Anissa Ramos
A great experience and accommodation from salesman Mario Delgado. He was very helpful and with seeing our vision through. Would recommend you to see yours vision come to life as well!!!
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September 2023 by Daniela Mundo
Genesis is one of the best people you can get to help you , she’s amazing and definitely goes out her way to help you receive the best options for your home !
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August 2023 by Bennett horand
Couldn’t have had a better experience. We had been shopping around the valley all day and wish we would have just started here in the first place. Genesis was super helpful and they stayed 40 minutes after they closed to make sure we were all taken care of. Definitely would recommend to friends and family. They will for sure be getting more business from us for all our furniture needs.
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July 2023 by Krysta Stanford
Great furniture, great quality, great prices, great delivery service, great that they set everything up for you once delivered. And great customer service.
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July 2023 by Shatalya Fields
Ariel Fierro was very pleasant and helped me with all my needs!
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June 2023 by Anahi Rojas
Very great customer service thank you to Walter Gastelum for helping us out he was really helpful and nice (:
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June 2023 by Devante
Wonderful store great service from the workers I am so greatful for the help! Thanks.
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May 2023 by Jerry Poteet
1ST UPDATE: The morning I wrote the Google review on this store, Alex (the store owner) called to apologize and remediate the concerns and unaccepting behaviors that occurred in the store on 32nd Street. He verified my statements using the store’s cameras, offered me discounts on my products and shipping. I feel like he went above and beyond to make me comfortable with this company and to resolve the issues, staying in communication with me while Edgar, the manager of the Del Sol furniture on 32nd Street, handled my orders in the store. I changed the rating from 1-star to 3-star for the moment. A future update will be made when I receive my furniture.2ND UPDATE: N/AMAIN POST: I was at this store 2 days ago, on Tuesday, looking to purchase furniture since I had already looked online and applied/was approved for financing options.Along with 2 other families, I had to wait outside because the office staff was late opening. Apparently they went for coffee and donuts, and were unable to make it back in time to open the store.I was probably the youngest person there. I'm 31-years-old, but I look much younger. I bet they thought I was a kid that would waste their time, so they never approached me to see if I needed assistance. Meanwhile, any person that walked through the door was greeted and helped around the store. I was with someone and he noticed how they were treating me too.After going up to someone and asking for help, I was handed off to another person instead. When I told Walter Gastelum the items I wanted, he was slow since the computer systems were not loading the website. Understandable. I am patient and can wait. But the guy never started a conversation like with all the other shoppers. We sat in awkward silence the entire time.I changed a few items on him while we were sitting there:Firstly, I asked if I could change the color of the sofa or the pillows, cause I did not like them. I was told "no." When I later looked online, it was an option to change the color of the sofa (though still couldn’t swap pillows)!Secondly, I had been looking at a rug that was $199.00. When I changed the rug on him, he told me it would only be $24 more. After looking at my finance paperwork, I was charged $124 more.Thirdly, I inquired about floor lamps. I told him I liked one but wasn't wanting it. He still added it to my finance paperwork. I knew he wasn't listening to me, and I caught him adding that to my paperwork. I had him remove it.He also charged me an additional $43 on my debit card. I was called later that night and was told by someone else he had overcharged me and they planned to refund that, as I still had money left over from my financing budget.He took my ID and forgot to give it back, so now I have to drive an additional 20 minute drive back there today.Overall it's probably the worst experience I've had with a furniture store. I'm visiting another location today, so this furniture deal I made with Walter Gastelum may be cancelled soon.
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May 2023 by Jessikah Chase
The customer service here was amazing. Edgar was such a great help. Highly recommend shopping from here.
