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December 2023 by Matthew Ogden
most days their customers service is great. But their app is junk and real needs a professional make over. And stop use cloud flare to run it your asking to be hacked.
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November 2023 by Kelsey A.
As far as banks go this one has been fine. Their mobile deposit and usage of money when it's deposited takes a while to be able to use. The staff have been accurate and good with customer service every time I've needed to go inside.
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August 2023 by Dell
I walked into Desert Financial with a quick question and the front desk person kindly sent me to speak with Darius. I cannot remember such good customer service...from the front desk to the teller the service was exceptional. Beautiful smiling faces when you enter a business is priceless. I asked to speak with the Manager to compliment his staff, and he was actually sitting at the front desk manning the phones...Wow! this is a team of responsible adults making things happen. Needless to say I opened an account that day with Darius whom I highly recommend. He's patient, kind and extremely informative. The Manager was a delightful young man and agreed that Darius is extremely good at his job. By the way, I was not asked to write a review I just simply and honestly wanted to do so. Thank you to all the above for a great experience.
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July 2023 by Elizabeth K.
I do not suggest this place at all. I am not a person to leave bad reviews. But I was very disappointed in the service that this bank provides. This business is unorganized and has no clear customer values. I do not feel like my money is safe and had such a hassle at the ATM. Absolutely inconvenient and disappointing. I am pulling out my money asap and will be leaving this bank shortly. Hopefully the next bank will let me withdrawal the money that I grind for.
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July 2023 by Gene Penna
Aaron listened to my needs, gave pertinent advice, helped set up my new account efficiently (on a Saturday!), made sure it was operating properly on my mobile app, and was appreciative of both my time and being a member. Exceptional level of service that I count on at Desert Financial.
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July 2023 by Seth
Darius Mason was exceptional!Truly was helpful, kind, patient, answered every question I had. While also going above and beyond looking out for his clients! Thank you Darius and keep being you❤️P.S. I would give more stars if I could!
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January 2023 by Jeff Weigandt
Our experience here was horrible we went in for a commercial auto loan and sat down with Janette and filled out the application. She was not personable at all! And don’t not have answers for any of the questions we had. She said it would take 24hrs for a response. We have tried contacting her multiple times with no response. Not only did they run our person credit we still have no answers. We definitely do not feel comfortable with Janette and this branch.
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December 2022 by S Lynch
I've paid off several cars with them over the years. Outstanding credit. They charged me $25 for an auto loan app today - never going back to these guys. No customer care, no relationship - give us our fees $$$.
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December 2022 by Kandi Begay
Came to the Ahwatukee branch and been coming here for months. The teller Eyelid (?) interfered with my transaction in the middle of a misunderstanding. Called me out like I was difficult customer and didn't appreciate it. The ladies are normally fast and friendly but the ladies today were unprofessional. They need to be polite to customers and not tag team each other. Not happy!!
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December 2022 by Roberta Gloria
Monique greeted me with a big smile and completed all my requests in a timely manner.
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September 2022 by Laurie Balliew
Dealing with this credit union is a nightmare. Their systems and policies are outdated. I only have an auto loan with them because that's where the dealer sent the paper work and I will never use them for anything else. I do not recommend this credit union. There are much better options for general banking needs.
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September 2022 by Rick Bitzer
I have been a member for the past 2 years and have had dealings in a number of branches and with phone banking. I realized after bringing in my former wife to open an account, that every transaction I have had has been smooth, accomplished what needed to happen the first try and I have never been disappointed by the service. In todays world that is amazing and my former wife was impressed - see I can do somethings correctly..... thanks for the help Desert Financial!!!
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September 2022 by Malena Albers
I love this bank BUT dislike they don't use Zelle.
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July 2022 by Clint Watkins
Erin is Great & Awesome. She has Helped us for 10 years . Always Positive results . It is Great.
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June 2022 by Silvia B.
They send credit card approval offers just to deny you when you apply. They're a joke!
