-
March 2024 by Olga Jordan
Always satisfied with services
-
March 2024 by Mac Attack
Went in to open an account and the clerk said my company wasn't registered in Arizona. When I got to the car, I saw that the company was the first one listed. Drove straight to real bank and opened up in 15 minutes.
-
December 2023 by Donald Pauley
Very helpful and friendly staff
-
October 2023 by Ruan Schnetler
Bank manager is a really rude piece of work. Don't waste ur time if You can go someplace else save yourself some agrevation
-
October 2023 by Tj Trolley
I love my credit union. Always courteous, staffed, and fast.
-
July 2023 by daniel covarrubias
I come to this branch every week. I usually interact with the same employees most weeks. This branch is very clean, quick, and friendly. Thanks for the great service!
-
May 2023 by P Hagen
I recently had compromised checks, & I've now been told I should have reported it within 24 hours. I reported within 48 hours. I've never had a problem before, Ive been with Desert Financial for 18 years. Supposedly there is fraud protection, but they ALLOWED 3 fraud checks out of sequence by 3000 numbers and the signatures do not match, to be cashed, & there not doing anything about it , as " it was not reported in 24 hours". Shame on you.
-
February 2023 by L J
Absolutely wonderful experience! Wonderful staff and wonderful service! I don't think I've ever experienced this at another financial institution. I hope they will be acknowledged for being excellent employees. I'm so glad I opened an account here.
-
February 2023 by J Sigler
I JUST HAD TO SHARE THAT I THINK DESERT FINANCIAL IS THE BEST TO BANK WITH! KRYSTAL LAFUENTE AT THE MOON VALLEY LOCATION IS SO KIND AND HELPFUL!
-
September 2022 by Michael Carvelli
Not specific to this branch!They lost my payment. Corrected THEIR errors only after I proved it.Not do much as a thank you or apology. Did not back date payment to correct date.Chat function is useless in that the cannot or will not escalate issues and their response was call us ( for their error).Poor practice and serviceI am going to reconsider doing business with them
-
September 2022 by Adventure’s with the Vasquez Family
Very dissatisfied with the knowledge this company has . We got approved for 20,000 dollars at 6.1% and payment would be 379 a month instead of 527 ... but she said the amont on the car now is 24,000 and they will loan us the 20,000 but we pay 4000 as a deposit to them cash.. First of who has 4,000 dollars I am refinancing for a reason because I need money in my pocket with cost of living. The lady never explained that there was a possibility of having to pay any money up front I thought when I was refinancing I was going based of my credit and that was going to determine the percentage and lower the payment. Now I have a hard inquiry on my account because the lack of knowledge this company failed to explain to me . Don’t go through them to refinance car,home,etc.
-
August 2022 by Julie Leckman
This branch is the best! I have been with Desert Financial (Desert School) for over 40 years. The people at the Moon Valley branch (although one of the 'newer' branches) have always been friendly and helpful. And when I ran into a bit of trouble with my checking account (an anomaly) I appreciated them even more! I had talked to two agents on the phone with some support but the problem was not resolved. Pedro, the branch manager of the Moon Valley branch, took care of my concern in less than 3 minutes, in addition he did it with a smile, some conversation and a warm personality. Just have to say, love this branch! Thanks for all your hard work!
-
July 2022 by Joy Ptak
I never liked Credit Unions but Desert financial is way more than just a credit union.. Just wish you could increase the limits to your Ach deposits
-
July 2022 by Dwayne Ruth
Staff Always go above and beyond and it's such a friendly environment, they definitely make me wanna stay
-
March 2022 by Victoria Emerson
Was calling for 10mins, the call line saying over & over again that they are busy. I was only calling just to ask if they can make me a new debit card. I walk in and its completely dead no customers at all and the phone just ringing and ringing and no one getting off there butts to work.
