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November 2023 by E Q
Desert Rat is amazing. John & Troy are very professional and kind they help you find what you are looking for to boost the look on your vehicle. Had a bumper ordered, it came out looking awesome. I am very pleased with the work from Desert Rat on Bell. It's definitely a 10 star rating. Thank you.. Highly recommend
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October 2023 by Cody Weaver
Desert rat has the best customer service I’ve ever experienced thank you guys so much
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September 2023 by David B.
Had such a great experience here. John really helped dial in the level kit on my 4Runner. He went above and beyond to make it just right. He didn't have to do all that he did and I really appreciated it. Austin (maybe Alex, I can't remember) helped him. So helpful, I never leave reviews but honestly they were more than great. I will be back.
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August 2023 by G M
Desert Rat is amazing. John & Troy are very professional and kind they help you find what you are looking for to boost the look on your vehicle. Had a bumper ordered for my Bronco, it came out looking awesome. I am very pleased with the work from Desert Rat on Bell. It's definitely a 10 star rating. Thank you.. Highly recommend
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August 2023 by Duane Gommeringer
Had truck lifted 4" with new rims and Toyo tires. Took a little longer than expected but well worth it. John was great to deal with. Truck drivers amazing, like new.
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July 2023 by C
Highly recommend you check this place out.They did an incredible job installing the lift kit, springs, and shocks on my jeep. I’m happy with the job they did!
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July 2023 by Catalina
Highly recommend you check this place out.They did an incredible job installing the lift kit, springs, and shocks on my jeep. I’m happy with the job they did!
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June 2023 by Brian Boseck
First time doing business here. They guy that worked with me was good to me and hooked me up with what I needed. The other guy working here was really polite.
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May 2023 by Lou C.
4.5" longarm lift kit install...They do not know how to keep an appointment. They called the day before I was supposed to drop it off to tell me they can't handle the workload, so then they rescheduled me to another date and location and also changed their initial quote to way too many hours. Well they just did it to me again on the reschedule. So, I fired them before they could spew anymore lame excuses as to why they can not keep a schedule that they made. I will take my business to a competitor, along with the tire purchase I was going to make.
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May 2023 by Tom M.
I had some prior work done on my Jeep at this location and had reasonable results.Unfortunately my recent experience was terrible, dropped Jeep to have lift kit and wheels put on. They called me before original appointment and had to move me out a few weeks. I bring the Jeep in on a Monday evening Jeep is supposed to be completed on Wednesday evening. No call, so I call on Thursday they are still working on it. Then I call Friday morning, they tell me it is out for a test drive. I call back Friday afternoon they are not done and will call me back. They call me back and have to bring it somewhere else to have alignment done on Saturday. They tell me it will be done Saturday morning. Once again no call Saturday morning, I call in at 12 still trying to get alignment done. I am still waiting to see when I will get the Jeep back.The most frustrating part of this is the lack of communication and the attitude of a number of the people I spoke with (Troy in particular).If you are not qualified to do lift kits then do not provide the services!!!I have been as flexible as possible and gave this shop over 10K in business.I will take my business elsewhere, hopefully I get the Jeep back and the work they did do was done competently.
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April 2023 by Dom Banzul
! Stay away!I got a 6" fabtech lift on my 06H2 hummer, was told it would take two weeks, turned into 12 days, went to pick up, pulled hard to the left, made rattling noise underneath. Took back to the shop and told them and saw the new driveshaft was in my box of old stuff,asked why and they said it didn't fit and used my old one instead. That's what was making the noise., They fixed the driveshaft but then when I turn corners back tires rub. Ended up taking it to there mesa shop who fixed it. I still have the transmission guard uninstalled because they have to notch it to fit.They were polite but I would stay away if you are wanting a lift.Update:After Tim responded to me I did call him twice, 5 days ago, and no call back.
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April 2023 by Dom B.
! Stay away!I got a 6" fabtech lift on my 06H2 hummer, was told it would take two weeks, turned into 12 days, went to pick up, pulled hard to the left, made rattling noise underneath. Took back to the shop and told them and saw the new driveshaft was in my box of old stuff,asked why and they said it didn't fit and used my old one instead. That's what was making the noise., They fixed the driveshaft but then when I turn corners back tires rub. Ended up taking it to there mesa shop who fixed it. I still have the transmission guard uninstalled because they have to notch it to fit. They were polite but I would stay away if you are wanting a lift.
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February 2023 by Michael Palomino
I had lift installed. Took two days longer than expected. Then I asked for my replaced parts back they were not in my truck. they said they forgot. I went back to get them & I needed some help on a tire rub now that my tires were installed. Spoke with Brian he never called me back after two separate conversations with him. I called back got him on the phone then he left me old Hold & never came back. Horrible service I hope the owners see this I would be glad to speak with them. I was trying to get my truck back in to give them more money but I guess they don't need more money. I called the Lift shop right around the corner & is doing the same work I needed for 25% less! Bad shop all around.
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October 2022 by John Wells
I dealt with Chris at the East Bell Rd location who is now at the 19th Ave store 2 years ago and was very helpful educating me on winches and the installation was clean and well priced. I came back last week and dealt with Bill again at the Bell road store where I brought in my own shock absorbers. Labor again was fairly priced, kept me posted with updates and again a nice clean install. Extremely satisfied! These guys are fantastic!
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October 2022 by Tracy M.
We recently bought a lifted Wrangler out in California and drove it back to Arizona. The Jeep obviously had some alignment problems, the handling was just awful. So, we took it to Desert Rat. The guys were very helpful, Bill is a real character :) They made a few adjustments to the suspension and for only an hours labor and a couple small parts the Jeep handles like a BMW. Well, as much as a lifted Jeep can anyway lol. Huge improvement in ride quality, thanks guys! Would not hesitate to recommend Desert Rat on Bell.
