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March 2024 by Deana Todd
At 14 min per car ahead of me, for 4 cars it took almost 50 min to get out of the drive thru.Might as well cook yourself for that time frame.Horrible service, never have any products, even right after they open. 9am and they can’t serve anything from the oven because it’s being cleaned??? At your busiest time?? Store is a joke.Now I know why I always go to the lil mom n pop places cuz Dunkin Donuts is not the spot anymore
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March 2024 by Lf Who
Sometimes nice
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March 2024 by Danielle Hearn
Today 3/6 I went in and usually I don’t have the most pleasant experience. However the last 2 times I have enjoyed the staff, they are nice, easy to talk to, happy, and willing to help when they’ve seen you waiting! Great job today for the staff at 10am!
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March 2024 by Janette Vizcarra
It’s not the first time I have an issue here so I will definitely write a review now. This morning I ordered ahead Medium Iced Latte with caramel syrup and soft top. When I walked up front my drink was not ready so I asked the young tall guy if he had made this drink yet and showed him my phone. He said “there is no caramel” like if it was my fault not so nice way to talk to a customer and looked away and me just standing there. I asked him to make it with vanilla syrup instead, he didn’t say anything or look at me and just made it like in a bad mood. I saw my drink and the soft top was missing. I said “I asked with soft top”, which he should know in the first place they should be paying attention to the order and add ons. He then said “there is no soft top” and just kept going away making drinks. Like he expected for me to just say okay and leave? I said okay well I paid extra how does that work then. He said “unless you want 60 cents back!”. Like if I was wrong for wanting it? I said well yes if I am not getting what I paid for yes give me my 60 cents back! He kept making drink like nothing like ignoring or making me purposely wait for his sweet time. I told him “When are you giving me my 60 cents back, I work too and I have to leave I don’t have time to wait till you decide when to give them to me”. He walked to the cashier and as he was approaching me the other guy asked what I wanted and the rude guy said “just 60 cents back”! Like trying to make me feel ashamed for 60 cents? I don't care!! I paid for it so I get what I pay if not refund me simple as that.! I definitely believe they should pay attention to the orders and let us know in a nice way of they are out of something and not just expect for us to know. And if a syrup is out of stock put it in the app!! We would avoid these problems! I had a previous experience were the other guy not sure if he is a manager didn’t want to remake my three iced caramel machiattos, because they were made wrong before and I guess they threw away my name on the sticky note. I did not argue on that I just paid for new drinks but it’s ridiculous the attitude the guys have there. If you are not happy there why work like that. Us as customers are also on our way to work early in the morning we do not have to be dealing with nasty attitudes. I am a very nice person but I will not let anyone treat me like crap! Please you need to train these people or fire them for bad customer service and I do not want to go back!!
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March 2024 by Phoenix Dsol
I used to come to this dunkin about a year ago almost weekly. The customer service then was good. But, today, it was absolutely THE worst experience I've had. We ordered 2 large drinks and they only charged me for 1 medium at the drive through.I let the girl at the window know about the miscommunication. She looked at me with the most inconvenienced face ever. She then mention to the guy preparing the drink if he made it a medium and he said yes. She then told him it had to be a large. And "Joshua" said "Oh, he wants a large now?!" and proceeded to angrily make the drink. The "supervisor" then told them "they asked for a medium but they said they ordered 2 large's instead, so just make it for them, so it's whatever". All of this slander while the window is open. All of this while I'm holding my card out to pay for the drinks I originally ordered. Instead she didn't charge us for the other large drink.When we got our coffee they were pretty much all milk and almost no coffee...We then proceeded to get our food which we also ordered and it was so plain and unflavored.I will NEVER come back here again while the same team is running this location. I will also be sure to make sure no one is recommended here as well!!
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February 2024 by Araceli Depacoima
Went for valentines loved my new cup ! That Steph cashier recommended with a smile outstanding customer service.
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February 2024 by Manny A
Worst experience ever! I placed a mobile order, and when I pulled up not only were they trying to give me the wrong order, but as soon as I gave them the name for my order I was told that they were all out of those drinks. I told them to replace my drinks with some other ones, only to get the wrong drinks given to me and made with whole milk after I ordered them with oat milk. Now I’m left dealing with an upset stomach and a terrible experience. I will definitely not come back to this place again. Unacceptable!!!
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February 2024 by Juan Perez
The girl who helped me was very helpful!!
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February 2024 by Cecilia Mendoza
For reason they never make a drink right lol :/ annoying
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January 2024 by Vexy Valentine
My go to place for Frozen
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January 2024 by Courtney Lantigua
This dunks is the one closest to my house so I’m here a lot. They’re always so nice and their staff is awesome and really nice! They have great personalities and great customer service. If they forget an item or I need anything, they always apologize and have a conversation with you. The coffees are always delicious and they’re never out of food items unless of course it’s right before closing on a Saturday or something like that. The drive thru line is never long and I really appreciate how fast and efficient they are because I come here on my way to work.
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January 2024 by Camryn Bridges
Morning staff on 1/20 was terrible I came at 8:30 AM and sat in the drive thru without being greeted about 2 mins. Then pulled around and parked and there was at least 5 employees in there no customers and two employees had headsets so there was no reason why my order wasn’t taken.
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January 2024 by Cindy Stifanos
Great
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January 2024 by Steven Nelson
They were super slammed, but the lady was super nice & the food tasted great ?
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January 2024 by P. Martinez
Gotta love Dunkin!
