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March 2024 by Jerry Gilbert
Not a fan of this location. Service was extremely slow, employees were not knowledgeable, nor were they friendly.Overall not a fan of this location
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February 2024 by Unmask Your Desire
Unfortunately my order is wrong almost every single visit. There are rare occasions where it’s right. Or they give me sides of flavors to mix in to make my drink the way I ordered it in the first place. I’m confused, isn’t this why I’m paying for this drink, for you to make it not me? ??♀️The lines are always ridiculously long and I think it is overpriced.
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January 2024 by Bryanna Joe
Drive through line is a joke!!! Sooo slow!
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January 2024 by Tina Seideman
Good coffee and SF options, but be prepared to wait a long time (and you’ll get stuck in the drive thru).
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January 2024 by Charis Johnson
I visited the Ahwatukee location. This was my first time having Dutch Bros. Every time I past this location the line is long. Now I understand you don’t place your order until you reach the window. I was in line for 30 minutes. At one point a young lady came out and started taking orders. A customer in front of me yelled at her because she took another car order before her and she was there first.Once I reached the window my order wasn’t ready and it wasn’t any sense of urgency. My drinks was not good and I could have gotten drinks from Quick Trip and paid less. I will not visit again.
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January 2024 by Savannah M.
It took 30 minutes for my order to be taken and there were about 5 people in front of me. Its absolutely ridiculous i waited an hour for two coffees by the time i left.
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December 2023 by Junk D.
was in line for a whole hour and currently still waiting for my drink. absolutely ridiculou. I've never been to a dutch so slow. and it also didn't help that workers were dancing and not on task (I think this is what made it take so long) wouldn't recommend this location to anyone.
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December 2023 by Sarah K.
Waited more than 30 min for two drinks and workers were oblivious. Wouldn't recommend this location to anyone
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December 2023 by ellie e.
Aaliyah is the best. She was super helpful when I kept bugging her about a drink I had months ago and she figured it out and made me one. Thank you for being patient!!
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December 2023 by KATE THOMPSON
Unfortunately Dutch is the worse drive thru coffee spot. I have had people watch me pull up and I will still get skipped. I had one girl I had to remind her that she had not taken my order she did every car around mine. I am from Washington state where we have way more options for drive up coffee and Dutch is way better ran up there than these. The wait is always around 30 min because orders are done really out of order. I try to avoid any Dutch Bros here anymore. Why have two lines if you can’t keep track of orders you took and who is first. Multiple times they literally watch me pull up and still skip. It’s super frustrating specially because it’s the only place in Az right now that has white coffee.
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December 2023 by bian kay
I lived all over the valley and been to many Dutch Bros.. this is by far the most slowest and mediocre service I've seen. If the line is backed up , plan on spending forever sitting there. Last week the line was somewhat backed up to where the drive thru lanes began. Sat there and waited 48 mins! Horrible and these folks expect a tip.
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December 2023 by Caitlyn Ward
This is usually my go-to Dutch location, but I don't think I can return after today. No one was taking pre-orders in line like they normally do. Each car had to order as they arrived at the window, despite there easily being over 15 cars stuck in the line. We waited just over 45 minutes in line until we were able to order. This wasn't even on one of their sticker or discount days, just a typical afternoon in the middle of the work day. It was a very poor reflection of whichever managers were working today.
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December 2023 by gabriella gutierrez
I absolutely love Dutch bros but unfortunately this is the closest location to me so it’s stopped me from really going due to it taking almost an HOUR for a drink. I really think they need to staff more people at least at this location to make the process faster like every other location. I’ve literally seen people get out of the cars just to stretch from sitting and waiting so long or people asking the cars behind them go back out so they can leave. It’s ridiculous honestly.
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December 2023 by Channey Sao
I normally love dutch for their rebels. We recently moved to the area and were excited to be close to a dutch bros, but every time we go through the drive thru, there’s a few people, so we assume it’ll be quick. we have been waiting 30+ minutes in line, just to get our order taken because there’s no one there, the line doesn’t move at all, so that also means there’s no orders being taken at the window. me and my boyfriend usually give ourselves 30 minutes wiggle room before work to grab dutch since he works 12 hour graveyard shifts. the two times we have gone before work, he’s always late because it take over 30 minutes for someone to take our order, and even more time before pulling up to the window to get our drinks. and even then, 75% of the time our drinks are made wrong. Today at the window, after waiting already 5 minutes (and our order was taken before getting to the window) we were told they didn’t have something and if they can substitute. which i assume is they JUST started making our drinks. there’s a few people at the counter, but i saw other drinks being made and were being set beside the drive thru window before ours were being made. i may be not picking but it this experience was truly frustrating
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December 2023 by Lawrence Bernstein
Dreadfully inefficient drivethrough lane at peak hours! The staff is taking up to 5 minutes to turn around the orders for each vehicle in a line of 12 cars -- an HOUR to wait for a caffeinated drink. Once you're in this labyrinth YOU'RE TRAPPED.