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November 2023 by Michael King
Third car purchased through Earnhardt dealers. This Lexus RX500h is an awesome car and Ken took me through the whole buying process and did it remarkably well. From test drive through negotiations all went rather smoothly. Mia gave me the class on all the electronics and set up on this incredibly smart car. I’m still learning about all the features and, so far, it’s going well. And…what a pleasure to drive. I’ll be back for sure! Thx Ken, and Bruce, Ken’s manager that pushed the deal through.
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November 2023 by Jim Meeker
This was the best ever experience purchasing a car! They are the best! No hassle in working a deal that was good for the both of us!Rob our sales guy was great! As was the sales Manager Dan! I would recommend them to anyone looking for a car! I have purchased many cars in my life but never had such and easy and stressless experience like this one!
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October 2023 by Joe Lopez
I had the pleasure of working with Alfonso Santos. He was such a joy to work with for my new car purchase! Not only was he knowledgeable and not pushy, he went above and beyond to make sure my experience was world class! He went out of his way to make a trip all the way from Phoenix to San luis AZ to deliver my new BRZ. I will be telling everyone I know to work with not only Alfonso, but the entire EarnHardT group! ! Thanks for the great experience Alfonso!
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October 2023 by john wals
All the employees that worked with me answered all my questions, were pleasant to work with and didn’t push any services that I didn’t want. They helped me throughout the process to make sure I understood the purchase, the car and made me feel comfortable with their services. They even contacted me the next day to see if I had any questions.I had a bad experience with an Earnhardt dealership about 35 years ago and didn’t think I would ever go back. Earnhardt Lexus redeemed their name and I would buy from them again.
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October 2023 by Dawn Mullis
Everyone was supper helpful and made buying my new car super easy. I first reached out online and they are super responsive and helped me find exactly what I was looking for. Suk updated me regularly on the status of when my car would get there. He was great!!!
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October 2023 by Andrea Schneider
I just traded in my car and bouta other Lexus. Anthony helped me tremendously. He was very professional and patiently helped me with the best options. He went above and beyond to help me with the purchaseI am extremely satisfied with his service s and everyone in that location
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September 2023 by Brandi B.
We had the best experience at Earnhardt. We went to look for the new hybrid SUV and Holly Holland was absolutely incredible. Being a female, I dread going to a dealership where salesmen hound you. Holly was professional and educational. She took her time with us and made the buying experience so pleasurable. I recommend this place to our parents and friends. Great work!
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September 2023 by Katie
I left the original one star review immediately after I did not have my issue resolved to my satisfaction. However, within an hour, the dealership contacted me and resolved my issue that day. I felt it was only right to edit my one star rating to a five star rating. You very rarely get service like this from any business, let alone a car dealership. Earnhardt earned my respect…and my future business.
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September 2023 by Mark O.
I called down there to find out about a car today for a Lexus LC 500 and I talked to this unprofessional idiot in used cars that likes to interrupt you while you're talking I asked for the general manager and he refuse to give me the general manager name or transfer me. I called back to try to make a complaint they don't answer the phone now.Warning warning WARNING WARNING WARNING WARNING Very unprofessional down there do not buy a car there just put down sales loss they could have sold a $85,000 car to me but you think I want to shop here hell no.Terrible customer service ......you don't interrupt customers when they're trying to talk on the phone.Terrible customer service down there do not buy cars here at Camelback Earnhardt Lexus.
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September 2023 by Taya Adams
I just bought my car yesterday, and the entire experience was great! Anthony did a great job at helping us out, and never put pressure on me to purchase right away. Everyone at the dealership is welcoming, and I highly recommend choosing Earnhardt Lexus for your next car purchase. Anthony even put a nice bow on my car and took tons of pictures to make this purchase feel special! This is my first of many future Lexus purchases.
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September 2023 by Carrie Lee Steiner
My wife and I just purchased an ES350 with the help of Rob (sales), Brandon (finance) and Mia (Tech guru). It’s very rare now days to have such outstanding service from one employee. When it occurs with everyone that you worked with it should be recognized. Thanks to everyone who played a part in our pleasant experience.
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September 2023 by Ian K.
This place is located on the North side of Camelback between 7th St and 8th St.We went there to check out a used Lexus. We got Angel who said he was a senior salesperson who worked there for more than 20 years. With 20 years of experience, you need to be able to read the room. Within 5 minutes I knew this was not going to work out. He was very condescending from the outset. We asked about some of the ventilation ducts and his response was "they are in all cars, the only reason why you notice it today is because you are looking at a new car." We have an older Lexus of the same model and it actually did not have this duct. We asked about the AC conditioning and his response was "its a 110 degrees outside why do you think its not cold?" We actually have test drove many cars including one with a dying battery and the AC worked just fine in 110-118 degree weather. Needless to say the discussion of price of the car went worse. No deal here but we did get a better deal on newer car at another dealership.
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September 2023 by Carol Elias
I always feel as though I am treated so well at Earnhardt Lexus in Phoenix and this time was no exception. I was considering purchasing a new IS 350 F Sport to replace my 2018 IS. I have purchased my last three cars at Earnhardt and couldn’t have been happier. I am sure that my happiness with the cars is directly related to how I am always treated there. Today was no exception. I met Holly Holland last weekend when we stopped by just to browse and she took the time to answer questions and talk about options. She is professional, knowledgeable, and such a really nice person. We stopped in again today and once more, she couldn’t have been nicer or more helpful. She wasn’t in any way pushy, but in every way was supportive and helpful. In a field where there are not many women, as a professional myself, I applaud Earnhardt Lexus for hiring a woman who knows what she is doing and knows what women customers are looking for. Thanks, Holly for a great and enjoyable car shopping experience.
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August 2023 by K F.
I wish this could go to Lexus at the same time it is yelped about Earnhardt.. We purchased a brand new 2022 NDX 350 Hybrid model with ALL New Technology in December 2021 from Earnhardt. We were so excited that we could find one since it was during covid. We were so proud in the beginning to be driving a Lexus. Looking back, we should have brought the car back since Lexus didn't train anyone on this new model, and in turn they were unable to assist us. We wish we hadn't purchased it! Starting from the inexperienced sales people, to the inexperienced 'trainer" who was to teach us all about the new and "exciting" tech of the new Lexus and to the service....all awful!. After numerous times visiting the dealership and dealing with their inexperienced trainers to teach us how to use the screen and GPS, after a year and one quarter, we sold the car 14,000 miles. The frustration of driving that car, the squealing each time you turned on or off the car is no longer an issue with our new Macan. The Lexus was our worst purchase of a vehicle, and our best decision to dump it after 16 months of total frustration and aggravation. The nerve of them to say the squealing happens in all Hybrids. I had a Prius for a couple of years and never needed an explanation, never had a problem with navigation taking us out of the way....This car must be the worst car that lexus ever created. We count our blessings everyday that we had the guts to dump it. It was well worth the loss to enjoy driving in peace again.
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August 2023 by Jeremy K.
This was the 12 th vehicle I have purchased from a earnhardt dealership they are all business no bull hassle free purchase. The service is top notch.