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March 2024 by Crystal C.
Pros: we are so so happy with this company. My husband says we will never use another company ever again. Greater right away by several employees. Counter service was quick. Escorted to our car. Check out downstairs was fast. All the employees smiling. We love our rental car. Good quality. Well maintained. Cons: this was more expensive than the budget companies but not by much. We have learned to stop using cheaper companies years ago. Those other companies are not worth the hassle.
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February 2024 by Maggie Z.
After a rough experience with Dollar at PHX, decided to rent with Enterprise for the 2nd half of my trip. We had several issues to work through but everyone we spoke to on the phone leading up to the rental was patient and offered advice/suggestions. Once we arrived at the counter, Josh was a huge help. Down in the garage, we were greeted right away by Kayanu, who worked with us to get us in a vehicle that fit our needs. You may pay a few more dollars than the budget brands, but Enterprise doesn't overbook reservations and really try to help.
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February 2024 by David M.
Overall a solid experience. The suv was just okay. On the bonus side the staff was very friendly. The line moved quickly. Would use again in the same situation.
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February 2024 by Dorota L.
Another wonderful experience renting from Enterprise. I travel for work often and we always use Enterprise. Nick, the manager at the front counter, was helpful & quick with getting my info situated and out the door. He called over to Beau downstairs who was waiting for us with a smile. He walked us to our car & we were out the door within 10min of arriving off the train. Jada checked us out fast through the gates & off we went. The car was clean, gas tank filled, and a smooth ride. Upon returning, Sean was so nice & happy to welcome us back from our trip. He checked over the car and we were on our way back to the terminal within minutes. Overall, fantastic experience and i look forward to my next trip to Phx being the same way! Thanks team
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February 2024 by Katelyn Sergeant
I have never rented a car in my life and after renting with enterprise through sky harbor I don’t think I could rent through anyone else. When we landed Lia helped us to our car explained everything and made the experience so easy. Even helped us load our luggage into the car. She was so friendly asked about our flight and made me feel at ease. She process was so easy and didn’t take more the 10 minutes to get everything set. Same experience with drop off, signs are very clear and easy to follow. Darius helped us with drop off and that experience couldn’t of been easier simply pulled up he got us checked out right from our car. Helped take our luggage out and gave us directions to get back to the airport. Experience was amazing. Definitely went above and beyond.
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February 2024 by LaShon Cole
Car was available upon arrival. I had no issues with the reservation or customer service.
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February 2024 by Jennifer Payne
After a horrific experience with Budget at Sky Harbor Airport in Phoenix in Dec 2023 - I opted to pay a little more for my next Phoenix rental in Feb. 2024. The check in process with Enterprise was quick and easy and they had me in a car within minutes (vs standing in long line at Budget). On my way back to the airport at the end of my trip my tire pressure light came on and I stopped at a gas station 6 miles from the airport to add some air in the tire. Discovered tire had very large puncture and was losing air as fast as I could fill it. So I called Enterprise and they paid for an Uber to take me, my family, and our luggage (we filled that suv) to make our flights and had the suv towed their maintenance facility to replace the tire. No CHARGE to me. In fact they also credited me 1 day on my rental for the hassle.Hands down excellent customer service.
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February 2024 by Bruce C
We enjoyed the Mitsubishi Outlander and appreciated the great service. Courtney was especially helpful in setting us up with a vehicle at Sky Harbor airport
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February 2024 by Bill Fox
Staff was very helpful and the pickup / return process was very strewamlined.
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February 2024 by Tim Bell
Enterprise is normally a very positive experience. The Rep in the lot didn't find my reservation. I had to show him the email with my reservation. Then the car he gave me was not very clean and had a perfumed scent almost to the extent it was covering up other odors. I am still an enterprise fan, just wanted to say there is room for improvement.
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February 2024 by Len Deal
Great service from staff especially Shawn
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February 2024 by Dean Vonderheide
Was very pleased with all staff interactions and the rental vehicle. The only unusual element of the rental was that the vehicle had 1/4 tank of gas initially. Staff noted and credited appropriately. Well pleased overall!!
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February 2024 by terry haygood
Awesome Hunter greeted me as I walked up and took very good care of me.
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February 2024 by Lindsay Hopkins
Amazing bunch of folks. So helpful and friendly. Busy weekend for them with Waste Management golf tournament and they treated me like I’m the only person they had to accommodate. Clean car, affordable. Highly recommend.
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February 2024 by Brian Funk
Other than the line to check in. It was super easy, Thanks again