-
March 2024 by Brian Staggs
Great location. Very accommodating to requests of vehicle types. I've rented from here several times because of their location at Bill Luke Jeep. The last time here they had a vehicle brough over from another location to accomodate my request. I have hip and knee issues and have troubles getting in and out of low stance vehicles. I like a small suv like a Cherokee or Blazer, and they go out of their way to make it happen.Every time I've been here I have been treated as a valued customer. The staff are friendly and the cars are clean. I have also over heard them accommodating another customer by offering a ride to another location for the vehicle that they wanted. That's great customer care. Check them out!!
-
February 2024 by Jennifer Carreras
Worst place to rent they gave me a choice of a minivan or truck and I chose a truck but wanted to give me a charger big difference I am very upset
-
October 2023 by Gina Ruiz Sullivan
Worst experience here. Not sure why the dealership continues to partner with them. Bring in someone else. Will be using another dealership for next vehicle due to this.
-
August 2023 by jordan hicks
Only rents to people who are getting their cars worked on here. Do not say that anywhere only when I drove down. Called multiple times before coming down, they never answered the phone.
-
September 2022 by Mia Salinas
I have been trying to call this location for a rental and no one has answered the phone. I have been calling since 9 am and I have even left a voicemail. It seems outrageous that this place is here and part of a huge company with this horrible customer service. I have to now drop my vehicle off to get serviced for 3 days, and pay an Uber to take me to a different enterprise for a vehicle. This is an unnecessary expense for me in a time when I won’t have my own vehicle and will have to pay rental out of pocket. I have been a customer with enterprise many times and have never experienced this in the past. I will not be using enterprise again after this experience. If I could leave zero stars I would. It is an important enterprise location as it is attached to the dealership. Thank you for making this already stressful experience far worse.
-
August 2022 by samantha medrano
DO NO RENT HERE!!!!THEY over charge you after you return the car. I paid 200 in debit card then they were suppose to charge 60 inside store on credit card, then next they charged 195.00 .The phones never work and they never call you back this place is a joke. Will never use enterprise again.
-
July 2022 by ThisIsPigglecorn ASMR
I have been trying to call this location for a rental and no one has answered the phone. I have been calling since 9 am and I have even left a voicemail. It seems outrageous that this place is here and part of a huge company with this horrible customer service. I have to now drop my vehicle off to get serviced for 3 days, and pay an Uber to take me to a different enterprise for a vehicle. This is an unnecessary expense for me in a time when I won’t have my own vehicle and will have to pay rental out of pocket. I have been a customer with enterprise many times and have never experienced this in the past. I will not be using enterprise again after this experience. If I could leave zero stars I would. It is an important enterprise location as it is attached to the dealership. Thank you for making this already stressful experience far worse.
-
July 2022 by Alexis Rene Martinez
Worse experience here. I had my car in the shop for almost two months, Geico stopped paying and I had to pay out of pocket expenses. Returned the rental and got my car back in mid June and still have not received my deposit back. Bill Luke informed me that they handled enterprise by paying them the remaining balance because of the financial hardship I endured. Not once have I got a call back from this location on Bill Luke property. Not once have they called me. Never again will I use enterprise. Will just stick to Hertz or Budget, Kayak, or Avis or Turo. Never again will I use enterprise for any type of rental. Had the worse experience at this location.
-
July 2022 by Melissa Hansen
These people never answer the phone . Their cars are not clean and their vehicles are given with no fuel. Horrible unprofessional location
-
May 2022 by JB H
The car is filthy. Does anyone bother to clean them out or do they figure because they're renting them out of necessity, not out of choice, they don't have to clean them, or provide something new or something we're happy with.I'm driving a boat of a car, ok... it's a Dodge Charger. I know some people would be pleased. I would be ok with it too if it wasn't like someone had their high school prom after party inside of it 5 years ago and the dealership forgot to clean it out. Stickiness in the console, dirty windows (I mean greasy windshield, I couldn't see), dusty backseat... I got up from the front seat, I saw chocolate (I hope was chocolate) caked on the front driver's side seat, ew!I'm returning it today. If they have no other cars, I'm removing my car. The experience with the entire dealership has been abysmal.
-
December 2021 by mcast777
Cool staff. Fairly decent speedy service.
-
October 2021 by Kevin Edwards
The worst. I drive a pickup and they offered a mini-van. Now I'm stuck with this peice of junk for a week while dealership fixes my AC... for the second time. Ten other vehicles in the parking lot and they say they only have a mini-van.
-
August 2021 by Anthony Mikels
Would give more stars if they actually had there hours posted. Fix your google and ill fix 1 star to a 5 star ?
-
July 2021 by michael herrera
My personal vehicle is being repaired and my insurance reserved my vehicle. I arrived and Kelly Morgan assisted me. It was all very quick and easy. I drove my rental home and wasn’t comfortable with my choice and with no hassles I was able to get a different vehicle. She was kind, professional and empathetic . The entire staff was very helpful.
-
July 2021 by Tony Munoz
Employees ready to help customers, haven't been there recently, but when I did every time was in and out a breeze.
