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November 2023 by Virgil James
Is an honer to be working with randy during my rental stay. Very good, positive person. Happy holidays.
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November 2023 by Jason Krick
Randy has been great to work with. Very personable, patient, helpful, and responsive. This will be the second year we've rented with him. The facility is new, clean, well-lit, and secure.
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November 2023 by Britney LeeSavage
Randy was awesome!!! He even called me to go over some nice black Friday deals to make my decision much easier. I would definitely recommend using this location. And ask for him!
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November 2023 by Kara K.
This facility is super clean and convenient because it is close to home. The manager Randy is the nicest guy and has been very helpful with my move-in needs. I used to use P.S. -- no more -- now it is X#!!!
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November 2023 by Mario R.
easy quick to fill out the form online, I'm a returning custOmer. still had my old lock so I was able to get credit on that. places is nice and secure. also has a good price on the small storage
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November 2023 by Stephanie Spray
The rental process is very simple and they had great customer service when moving in. However, a couple months later they sent a letter in the mail stating that they are doubling my rental rate. To me, that is bad business. The costs to store my items has not doubled in 3 months. In fact, it probably is going to lower during the winter months. They need to reconsider how they do business.
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November 2023 by Kris Howard
Randy was very helpful and made my process easy and quick. Great service. Randy and Ron also helped me out when my money was tight. They allowed me to make a partial payment and get access to my unit and equipment for an upcoming show I had. Life savers for sure.
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November 2023 by J J G.
The facility was good but their billing department did nothing less then steal from me. Not sure if the manager actually tired or just said he contacted district manager. I also tried to contact them myself, ultimately sending an email, no response. It is the 1st time & my last time I will ever do autopay. Luckily, I looked at my statement every month. My unit cost was $62 & change. With summer extreme heat it was just too hot to go there & what I needed for 3 months was going to be 5 months. On my 4th month statement they took out $111 & change. You can imagine how upset I was. Called the manger & very nicely told him the problem (why yell & scream). Autopay was authorized for $62. I told the manager I wanted a refund, that they were not authorized to take any old amount they wanted from my account, and almost double at that. He stated the company sends out postcards with intended rent increase. I DID NOT RECEIVE ONE AND DO NOT HAVE MAIL MISSING FROM ANY OTHER SENDERS. I told the manager if I had received a notice I would of moved out before before $111 was going to be charged! He contacted his district manager I was told no refund & they would come down to $70 a month. I moved out yesterday. This company straight up stole from my account. I was not notified of any increase nor did they have permission to take $111 out of my account.
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September 2023 by M Mendivil
Helpful friendly service always eager to resolve problems quickly, and caring. Thank you Ron for going that extra mile today and assisting me with my move out always appreciated
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August 2023 by Dustin Poppens
ABSOLUTELY BY FAR THE BEST STORAGE FACILITY AND COMPANY I’VE FOUND! On the phone, TERRIFIC! Ron the assistant manager, that man KNOWS customer service! I miss judged the size I thought I would need. Back to the office after showing me around, BOOM! Taken care of! You guys rock!!!! Thank you again Ron for the follow up AND no pressure help to get me what I need!! Cheers!!
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August 2023 by Randall
Super clean facility, climate controlled, with attention to detail where it matters: large elevators, readily placed carts, restrooms, even chilled water fountain to drink from, background music in the place while you load and unload! Price was great. (A little extra for the required insurance, but worth it!) Secure, Easy access with a code. And Randy at the front desk was super kind and helpful when I asked him to give the run down of how everything worked during my first visit. I'll definitely be looking for Extra Space storage facilities if ever I need a storage unit anywhere else in the US. Two thumbs up!
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August 2023 by Alex Goletz
Customer service here is top notch. I booked online and Randy gave me a call shortly after and answered all my questions and helped me get an even better rate for the time I would be renting a unit. He explained everything I needed to know clearly and very professionally and got me set up in minutes. Excellent experience!
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August 2023 by Sarah Strong
Randy showed so much care, consideration and kindness when dealing with my issue today. I'm so grateful for his help, and for saving me some money, I highly recommend the 5225 E Van Buren property!! Thanks again Randy, you're awesome!!!Love and light,Sarah Strong
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August 2023 by Manuela Gonzalez
I have never had a bad experience with this amazing company! It’s always nice and clean. Randy is fantastic! Very helpful! Thanks for letting me vent today with you guys! Thanks for your help!
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July 2023 by Steven Sleight
When I first rented at the place the guys were really helpful. Recently there were some unexpected rises in my rent price, but I talked with Randy and he helped reduce my rate. Overall the place is very clean and the facilities are well kept.
