-
January 2024 by Tessa Roster
My experience with Extra Space Storage has been nothing less than amazing!!!I've had the pleasure of using 3 of their locations with this location being the best so far!This location is indoors (heat and air conditioning). It is ALWAYS clean and looks brand new!The office staff is friendly and is the main reason for me leaving this review.I sincerely thank you all for an outstanding experience!
-
January 2024 by Juliete Puccini
I called for info on extra storage and Ray was able to find me a better and cheaper way to meet my needs. She is very knowledgeable and professional.
-
December 2023 by Debbie Perey
Having used Extra Space Storage 2 additional times, I purposely asked how frequently their rates increased when I was shopping for a storage unit. I'd called the main number for Extra Space and was told that yes, the rates do increase every quarter but they would never be more than 10%. "Are you sure?" I asked and was told "yes". I moved into my storage unit the first week of September and recieved a rate increase notice of EIGHTY ONE PERCENT in October!! I called the office and was told it would have to go through upper management to make an adjustment so she would call me back - which she never did. They did adjust the rate down to a 64% increase but still a far cry from 10%. I don't appreciate being lied to so I decided to pull my things out of my unit. The day we were supposed to move things out, the elevator was broken. We tried to get to the second floor via the stairs in case the elevator was just stalled on the second floor but the door at the top of the stairs was locked. We returned after the holiday on our date to move out and the elevator still was not working. We stopped in the office to ask the woman there what we were supposed to do and ended up asking the same question 4 different times to her. This was partly because she never once looked up at us but continued with whatever she was doing on the computer and partly because of her insistence that the elevator WOULD be fixed. She said "you asked me to call you when it was fixed; I didn't call you so it's not fixed yet!" No one can guarantee the repair could be done that day which is why we asked her multiple times for an answer. In the end, (still not looking at us but on her computer) she said "you don't think I'm going to charge you another month if you can't get your things out, do you?" This was exactly what we were trying to determine!! She told us multiple times "I'll CALL you!" Four hours later and having not heard from her, we went by to check and found the elevator fully operational! We moved our things out quickly and took timestamped photos of our empty unit since by this time, we had no confidence in the employees of Extra Space and their ability to tell the truth or be reliable and professional. Do NOT be sucked in by their lies as I was!!!
-
December 2023 by Devon Quartullo
I’ve been with Extra Space for a few years. I am very pleased with my experience. The staff is helpful, professional and friendly. I would highly recommend this storage facility.
-
December 2023 by Joel Troogstad
I spoke with Micki and she went above and beyond. She was super helpful and I would give her and Extra Space Storage 5 out of 5 stars. Thanks a bunch Micki !
-
November 2023 by Tony Montana
Very clean facility climate controlled. Sonya was very attentive and polite. I had a great experience.
-
November 2023 by Kari K.
Got a rate of $39 + $26 ins 3 mos ago for a very small 5×10 unit.... 1st didnt realize the weird set up where you have to drive INTO the building for access. Theres ALWAYS a giant truck and at least one other vehicle inside blocking you from exiting until they are done, not very well thought out but for that price it is what it is....then my car was damaged by a giant truck blocking the entry and apparently thats totally ok! Once the entry door was broken so you had to enter thru the exit... bit you had to dodge the crackheads living outside the exit to do so. Today i called to pay my rent and instead of the $67 i agreed to i was charged $106 without notice.... THREE months after move in! I understand increases happen and gouging is the new customer svc policy but THREE months in and more than doubling the rent???? Now ive wasted a ton of money and i have to come up with another plan cause this is NOT right! Just another on thd LONG list of reasons why AZ sucks!
-
November 2023 by Katy Davis
This place is awesome. The staff is friendly, informative, and helpful. I was able to get my first months free and move in same day. The hours are better than my prior storage place so excited for that.
-
November 2023 by Julie Harless
I don't remember the employees name and unfortunately I don't remember what day I went in and did this, but whoever that employee was was amazing, we laughed. It was like having a friend they were super helpful explain things they're amazing and the only thing that I'm having an issue with is your online it keeps telling me I don't have a unit, but I do see you're online services kind of stink.
-
September 2023 by Michael Lutz
These two wonderful ladies provides excellent service. The worker who gave me great tour and explanation was cordial, pleasant, and a joy to be around. Prices are good. This establishment will make you happy you stopped by.
-
September 2023 by israel NONE
I didn't like how the price kept increasing. Started out around 111$ and ended up around 189$ .would have continued using extra space storage, but that was just TOO MUCH increase..when especially in my opinion there shouldn't have been any increase..
-
September 2023 by Dyno Mike
From one great sales rep to the next, I wrote a 5star review when I first started renting here about 6months Pete was his name great employee. But as time has changed and a little moving around to different locations. We get blessed with yet another educated, non-judgemental respectful always smiling and willing to go the extra mile for all of extra space storage customers. This time a Great Woman behind the slab great job extra space on both your training, you have 2 amazing employees and continue to WOW YOUR CUSTOMERS NEEDS.
-
August 2023 by Terry W.
Catch and bait. I got in for $55.00 a month and had to prepay for the first 4 months. Then they tell me after 3 months it is going to be....$110.00 + tax. 100% increase in 3 months. While online rates are still for less than $55.00, they fuck you up. I am not going to swallow their 'game"
-
July 2023 by Ami Maldonado
I had a wonderful experience here. The office was extremely helpful and professional getting me setup with the storage unit. The facility is extremely clean, the unit worked perfect, loading and unloading was easy and had ample space even with others moving in/out of their unit. The check out process was easy and seamless. I will definitely be using this company and location should I ever need storage space again!
-
July 2023 by Adam Michalski
I am very glad I chose Extra Space Storage. The staff is friendly oh, the facility is extremely clean, and it's super convenient for me. Pete is awesome! Super friendly, great customer service! Sonia is AMAZING!! gave me great news and answered all my questions with a smile! for me, customer service is a really big deal, considering no place or business really concentrates on proper customer service so it was a nice breath of fresh air when Sonia gave me my news about my storage unit, and answered my questions! Thank you again, Sonya. And tell Pete, I said
