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January 2025 by Gil G
I get packages fairly regularly both personally and for work, and FedEx is by far the worst experience I ever have. Nearly monthly, a package that goes through SmartPost will either be delayed, rerouted to another address without my consent, or just lost all together. I dread ever having anything of value delivered via FedEx because at this point it's a 50/50 shot of whether I actually get it. Please go anywhere else to do your shipping until this company learns to actually fulfill their responsibilities.
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September 2024 by texapo
My package has been sitting at this facility for 12 days now. Attempts to call go through automated call services and it hangs up once you give the tracking number and it tells you “your package is on the way”. It is impossible to get a real person on the phone and is more frustrating than Cox. Attempted to file a claim and it told me I could not because it hasn’t been long enough yet.
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August 2024 by John Hammond
Purchase from Puma has sat in FedEx Phoenix SmartPost for 12 days. Puma blames FedEx and FedEx offers some pathetic explanation about their poor service.
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December 2023 by Sgt Fred
FedEx. They deliver when they want, not when you're scheduled to receive your packages. They are cheaper, just not reliable.
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November 2022 by Fritz Liess
Horrifyingly bad service. They lost a package for 10 days. FedEx blames the USPS. USPS blames FedEx. No one will actually look for your lost package. They won't accept claims online. They won't refund shipping charges. They will only refund "wholesale" value. Avoid SmartPost at all costs. Nothing is worse.
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August 2022 by SAVAGE BOI ANGEL
Super easy place to work and great location.
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August 2022 by Katia Lopes-Gilbert
I was unable to speak to a representative about why my order kept getting delayed.
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July 2022 by ronniesuperx
Tracking said attempted 3 days in a row to deliver, needed signature. Driver NEVER left any door tags saying he was here and a signature was needed. I was home all 3 days. India Customer "service" in India is a joke. UPDATE: the manager of that location really stepped up and brought the item to me on his own time. Thank You for making it right.
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May 2022 by Corey D
FedEx is just a disappointment in general, but my package has been sitting at the smart post location for literally 3 days, and based on the previous reviews I don’t anticipate I’ll be getting my package any time soon. Tried to call, and their system will do anything but try and connect you with a representative. And finally when you reach someone, it’s a regular fedex rep that has nothing to do with smart post..
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January 2022 by Weston Alvey (Hefti Westi)
My package has been sitting at this location for 5 days with no update. It just says delivery date pending for the last five days. When I call, all I can get is a generic FedEx number that send me to a call center in India with people who have no clue what's going on and offer different reasons for why it is late. I asked to open an investigation into where my package is as I assume it is actually lost, and the woman told me only the company that shipped it can open an investigation into where my package is. I wish companies would just use UPS or USPS as they are way more reliable than FedEx smartpost.
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December 2021 by Kerome Nemes SR
Came in to pick up a trailer went very smooth. Shipper and receiver lady was really nice and awesome and had a good attitude
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December 2021 by Shawna Tsinnie
Trash. Package rescheduled 5 times. Over a month to get graduation invitations shipped. Three weeks bouncing back and forth in the same state. Asked if I could just picked them up, said they dont know where it's at. I dont even need the invitations anymore, I just printed my own out on printer paper. No refund, lost $120. Didnt know where package was even though it was tracked at a specific facility. What the heck?...
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September 2021 by Lisa Sopsher
I work here.
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September 2021 by Alexis Felix
What a horrible experience. My package is taking forever to get here. Scheduled delivery date changed like 10 times and it's been "pending" for a week now. My package has been sitting in Phoenix for so long and nobody will do anything about it.
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August 2021 by Paula Carlin
Love it!!! Was there for orientation!!! I work there now!!!!!
