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April 2024 by Formica Gilbert
Been to this place couple of times to get sandwiches to go and I liked it. The sandwiches are made fresh to order and buns are fresh. The staff are pleasant and a very quiet place indeed. The food is what you expect at a place like this, nothing out of ordinary. Definitely would recommend.
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March 2024 by Todd Bibbee
It was a noticeable change in amount of meat on the sandwich. Price is a little high compared to 2 years ago. What I bought tasted great, but not worth the price of what I received.
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March 2024 by DB Hall
I eagerly unwrapped the to-go package containing my Large Italian sandwich, imagining a mouthwatering creation filled with robust, spicy cold cuts. However, my excitement quickly turned to disappointment as I unveiled a meager assortment of thinly sliced meat resting on a bed of crisp lettuce and a few slices of tomatoes, all topped with unwanted onions. To add insult to injury, the two measly provolone cheese slices failed to even cover the sandwich, which was drowning in an excessive amount of dressing. The bread itself was dry and lacked any hint of freshness. The overwhelming presence of onions, which I had explicitly requested to be omitted, overpowered any trace of the meat’s flavor. If it weren’t for the considerable distance I had traveled from the store, I would have promptly returned it. Alas, it met its fate in the trash. While their menu held great potential, the sandwich business is fiercely competitive. Paying $14.00 for such a poorly assembled sandwich is not enough to earn my future patronage. This endeavor was a glaring failure in the realm of a supposedly simple sandwich.
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March 2024 by Sarah McGuire
This location struggles with prep and maintaining ingredients or following instructions for orders. They never and I mean never have chili but will tell you that they do then ask if you'd like to substitute it as they are out after your purchase. Almost always have to remake my sandwich that I always order without cheese but always has cheese. I probably should stop giving this location the chance to prove me wrong.
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March 2024 by Chantel West
Firehouse is the only sub place I can eat at! Tasty sandwhiches! Love this location, never disappoints!
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March 2024 by john flores
I ordered at 7:12 no orders in front of me and it’s now 7:31 and I’m still waiting for 2 subs. The 2 girls working are not even really communicating one is wearing an ear bud let’s hope it don’t fall out in my food. Finally got subs with no pickles in the boxes glad I asked for extra pickles before walking out so I atleast got some. As I was waiting 4 more people walked in neither of the workers offered a hello or welcome to fire house. They didn’t even acknowledge any of them. These franchise owners need to understand 2 people just can’t get the job done in a timely manner. Love these subs but but when there not made right it’s just not worth the wait. Subs were sloppy and bread was not toasted like it should be.
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February 2024 by Brandon Haney
I ordered online but they were out of the sandwich that I ordered. One of the staff called me to see what I would like to substitute. Great service!
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January 2024 by M
The individual working on a Friday a few weeks back is top tier. Super friendly, helpful and hardworking guy. He made for a great experience. (I wanted to come back here and give 5 stars for food and atmosphere. I went back for another sub and decided to leave a higher rating based on an even better experience.)
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January 2024 by Braxton
The individual working on a Friday a few weeks back is top tier. Super friendly, helpful and hardworking guy. He made for a great experience. (I wanted to come back here and give 5 stars for food and atmosphere. I went back for another sub and decided to leave a higher rating based on an even better experience.)
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January 2024 by Brittani
Connor is wonderful!! He went above and beyond and remaking my sandwich when I accidentally forgot to go pick up my online order. He was so nice and friendly, and so willing to go above and beyond. You don’t find many workers anymore that are so willing to do such quality work, and Are so friendly and personable, he is definitely special, and he is a very high-quality employee!
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November 2023 by max allred
Ordered through the app. Sat in the store with no one in it for 15 min was never greeted or checked on . Was then told they never received the order. No big deal here is my receipt showing my order. Then told to cancel the order which there is no way to do. Keep my $$$ firehouse you obviously need it way more than me . This happened at 8:02 10/16/2023Edit:I see as the owner you responded. But I will air out the laundry here. This was told to me by your employee that it was your strick policy to operate this way. People will read this and choose weather or not to spend their hard earned money at your establishment. Or in my case let you steal my hard earned money. Hope the $$$ you stole from me is worth the potential business loss.
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November 2023 by maddi m.
i usually don't leave reviews on fast food as now a days the service sucks all the time, but tonight was the worst experience i have had at this location. i put in a pick up order and usually it's always correct and i have no issues. tonight i waited 20 extra mins for my food and i was the only person in there. The two people working didn't care at all to make my food and they stood there talking for the first 3 mins i was waiting. i asked for banana peppers and a pickle on the side, they apparently were out of them but didn't tell me that until i looked at my sandwich and asked. i also ordered a bowl of soup and he gave me a cup size, i asked for him to remake it to a bowl since that's what i paid for and he said they were out. super frustrating that he wouldn't have told me that while he was making it. common courtesy to tell your customers when you're out of things. The entire time making my sandwich they were gossiping about other people and continuously cussing. overall disappointing as i have always loved this location.
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September 2023 by Jose Sforsupport
Love visiting this location. The mural is of view from the fire station across the street which is a nice touch.
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September 2023 by Daise V.
Something must have changed from these reviews bc the sandwiches all came out correctly and tasting Great! The meats, sauces, extras were all presented well and absolutely delicious! We were going to the Ray Rd location for about 1 yrs now bc this one was so bad when we moved to ahwatukee but when my brother said they got better recently we came to give it a try and finally it is! It's such a nice convenient place for the locals so I hope it stays this way. Service was very polite, friendly, and timely. Ambience was clean and organized. Looking forward to making this one a regular for us! Keep up the good work!
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August 2023 by Joshua H.
place is a joke... especially if you order take out. they forgot the drink, they forgot the chips and they forgot to put Turkey on a Turkey bacon and ranch ... lol steer clear from this one go to a different one