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February 2024 by Natasha Salisbury
I just took my suv there for alignment yesterday evening and this morning when I got on the freeway to take my husband to work, the hood slammed up because they didn’t fully latch it! It was terrifying because the force was so hard it knocked my rear view mirror off and I couldn’t see anything! Now my hood is ruined and tied down and im so angry that it could’ve caused a serious accident because of severe negligence. I’ve already called but now I’m waiting for my husband to get off work so he can come with me to make sure they rectify the situation or I’m suing.
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February 2024 by Nelson Acompanado
I have great experience with my car, reasonable price and great service
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December 2023 by Mariela Lopez
This place has no respect for women. I was walking across the parking lot with my 3 year old child to go to another store and I received cat calls from the workers. I went inside to complain and the manager heard me say 'cat calling' and he dismissed me and told me to leave. They have no respect and show no respect. Its disgusting to see how men let other men treat women with such disrespect. Its like these men don't remember they were born from a woman. Anyways don't go there if this is how they treat people who aren't customers, if you're a female, you might as well be signing up for the disrespect.
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October 2023 by Mark Sammut
I could not be Happier with this store! Four new tires are great. Most important, balancing and alignment were completed perfectly! New battery and wipers also done right and the whole experience is effortless and and five-star. This service for my Subaru now makes it drive better than my Mercedes.
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September 2023 by Myrio Jones
Set up an appointment for a Fuel System cleaning, got there early and they got to work on it. They asked if i wanted to go with the 3 part cleaning or just a simple additive. Went for the 3 part cleaning process. The experience took roughly and Hour and half, which didn't bother me. However what happened in the following hours after is what turned this whole experience south. Me and my family decide to go for a drive out North to Flagstaff. We fill up before hitting the highway. 70+ miles into the drive check engine light turns on, vehicle loses power and begins sputtering to the point that my vehicle is barely rolling. My family and I are now stranded in the middle of nowhere for hours and the closest service/gas station was miles away. Had to get a tow truck service to haul the vehicle and my family back into Phoenix. Have to call first thing in the morning and get them to correct this asap. Paid for services to keep my vehicle operating for years to come but now it's out of commission. This was my first ever experience with Firestone and I'm not enjoying anything that has happened to this point.
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September 2023 by Cameron Bailey
Dustin and his crew at this location are second to none!! He was able to provide me an honest and accurate tire recommendation, and I have put over 6,000 miles on those tires now and I am thrilled!! Thank you DustinService: Tires
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August 2023 by Dizzle T
One of the best Firestones. Great service, did exactly what I needed and they did it quickly.
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July 2023 by Aaron Parsel
Service and attention to detail were front and center here. I highly recommend Firestone for your auto needs.
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July 2023 by Chris M
For the first time, I decided to try Firestone Complete Auto Care at 19th Ave and Dunlap based on a recommendation from a very satisfied customer. From the time I walked in the door, I was greeted by the store manager Dustin. He was friendly and knowledgeable and helped us with our tire selection. Our vehicle was pulled into the bay and all four tires were replaced in a timely manner. I believe the tires were a fair price and fit my truck perfectly.I have worked in the customer service industry for over 35 years and can honestly say “first impressions” are what sold me on this store. To Dustin and his entire crew, thank you for treating me like a valued customer. You have my 5 star recommendation and will tell all my friends to buy their tires from your store.Thank you,Chris MService: Tires
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July 2023 by S. Sanchez
Wouldn't go back. The guy at the desk talks so smoothly that he down plays the issue or smooths over the fact they really don't have the capability or skills to actually fix anything and then makes it sound like what they can do for you will fix the issue when it won't and the reason you brought your vehicle in is still a problem when you leave. Then blames you for the communication disconnect. Again the name "Firestone Complete Auto Care" is false as they can't fix a misfiring engine. Its more of a glorified Jiffy Lube/Discount Tire knock off. Take your vehicle to a local mom and pop shop that actually fixes vehicles.
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May 2023 by Plam
They don't deserve any stars, I don't understand anything about making an appointment if they work on your vehicle when they want. My "appointment" was at 9:00 am for an oil change and air conditioning check, I called at 1:00 pm to see what was wrong with my vehicle and they told me that they had just done the oil change, I decided to take my vehicle without checking my air conditioning, on top of that they do not put the sticker with the information of the oil change. I do not recommend this place.
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January 2023 by Dame Ndiaye
This place is awful ! They just take your money and get nothing solved and waste your time . Managers favorite line is that they will order something and have it ready for work but then time comes they say it was never ordered or don’t have it . Second time Firestone has done this to me . Fire these managers wasting people time and also not being able to fix peoples car issues .Services: Battery
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January 2023 by nelrose pierre
First time here and they were super generous and professional with me ?thank you guys!! I will be back and thank you for the spray!!Service: Oil change
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January 2023 by luis alberto gamez lopez
I went there cuz my car had a nail. They inspected my car and it was repairable that’s what they said. Later they told me that it wasn’t but on the paper report says that it’s repairable. anyway they called me and they already have a new tire to be installed So smart lol. I’m starting to believe that they lied to me in order for me to buy the tire. But the worst is that I clearly said the guy who helped me that I didn’t need the Road hazard protection and He didn’t care and he did so. He charged me for that. I feel like they don’t care. They just want their commission and I’m asking where the values and the trust are ?They’re gone. Just be careful with this location.Service: Tires
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October 2022 by Rob Freedman
I have been going there for over a decade! Their customer service is outstanding! The staff has always been doing a great job in help keeping my truck well maintained! I'd recommend this place to anyone that ever needs to get their truck or car repaired!Service: Tires