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April 2024 by Shana W.
Took my mother in laws car in last week always very polite and honest. Thanks again for great service!
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April 2024 by Sarah J.
Mike at this location was fantastic! I have had a few bad experiences with a Firestone in Mesa, so I decided to try this one as a last resort & was very happy with the customer service & service on my car. I made an appointment online, came in and talked to Mike who was very kind and helpful. Later in the day he called explaining a simple error they made with their inventory, but provided a quick solution and a discount for the slight inconvenience. I will definitely be returning here next time!
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March 2024 by Chris W.
This operation is a scam. I brought my Honda Civic in for new brakes, grinding rotors, and drums. The car's shimmying and poor braking seemed to get worse after their service, so I took the car to a Honda dealership to have them inspect it. The Honda service people told me that the old pads were still on the car, and it looked like the brake pads, rotors, and drums had not been touched. Firestone charged me $400 for their 'service,' but didn't do anything. Not only was it frustrating, but it was dangerous for me, as my supposedly 'new' brakes could have failed at any time.
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February 2024 by Greg Reynolds
Very precise about my car's needs.
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February 2024 by Jeffrey H.
Validating and recognizing great service and skilled technicians is what I received when I brought my 2015 Honda CRV in. My alternator needed replacing on a Saturday afternoon. Within 2-3 hours I was on may way. The best part was how much did the repairs cost. Jeff and Nate throughly showed me the comparison between (Dealership ouch) and Firestone. I ended saving over $500. I am sincerely grateful for honesty and integrity.
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February 2024 by W Quinonez
I needed an alignment done on my car. I purchased the Lifetime Alignment for a very reasonable price, and have been thrilled with it. Within 2 weeks, I accidentally hit a curb pretty badly. I called and they had availability very quickly to get me back in. They performed the alignment again very quickly, and the best part is it was already paid for. They have been extremely pleasant and easy to deal with. I highly recommend them!
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February 2024 by Jill Sanders
Made same day appointment for an oil change. Took less than an hour and very reasonable price! Will definitely be coming back for future oil changes. Friendly staff too.
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February 2024 by wendy teame
They are always so thorough, helpful and knowledgeable. This is the first time I have found a place that i feel comfortable brining my truck back to since i have moved to Arizona. and it's been 23 years now. Just love these guys they are honest i was going to have a battery put in, and they put a tire on for me as well, they called my up said you're all set, and we tested the battery and you don't need on yet and showed me the test results, and it was still running at like 90% so that saved me over 229 bucks. Best firestone i have ever been too!
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February 2024 by irma fox
Excellent service and warranty options.
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February 2024 by Misaely Valenzuela
I came into the shop frustrated from a different visit and Jeff helped me out. He scheduled me in and they did a break inspection. He was very thorough with explaining everything (in laymen’s terms) that was going on with my car, he anlso showed me what he was talking anbout and answered further questions I had. I really appreciate his patience.
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February 2024 by Andrea Susanto
I have always received amazing and quick service with Firestone but especially at this location. Fair prices, friendly staff, and they do a great job. Highly recommend!
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January 2024 by Mark H.
Worst customer service ever. Had an appointment for 11:00 AM oil change, at 12:30 as I was waiting; asked how much longer and my vehicle had not even been started. I left without the service being done, Nate at the front desk did not care. Also the front doors had the glass shot out of them and one of the store windows was also missing. Plywood covered these. It appears that this location just does not care about customers in any way. Also the store was dirty.
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January 2024 by Edwin Wong
Service advisor was helpful and advised me on better option to save money.
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January 2024 by Adam Sepulveda
Great service and performed in a timely manner.
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January 2024 by Mike McQ
Scheduled a lifetime wheel alignment. Estimated 1 hour but took 30 mins