-
December 2023 by D B
Do not go here. They straight up lie to you about stuff that's wrong with your car. Said left turn sinal out and literally checked and all lights work fine. Also said the struts to hood needed replaced, but the hood opens and closes fine. Scammy behavior all around. Go here at your own risk.
-
October 2023 by Kush K
I have been using Firestone for a long time now and this location has excellent service, friendly professional interaction and dependable as always.
-
September 2023 by Milen Todorakev
My son’s car broke down in the area of Firestone. We contacted them and they were able to take in the car immediately. The car was fixed in a timely manner – this is great! Now to the terrible experience about Firestone. Alternator and a battery for 4 cylinders 2008 Honda Accord – is $1012 (parts and labor)! How does one get to this price point?… Likely markup parts by 100% and outrageous labor rate. An alternator for this car is between $199 to $329 in auto parts stores. I am guessing they get the cheapest one for $199 with their 10% discount. I asked them on the phone, but they are ashamed to share how much they mark the parts, and they certainly refuse to use customer provided parts. And now to the labor cost – this place charges $160/hr !!! Honda dealership in San Diego for example charges $125. Such business practices at an auto repair shop are equivalent to a robbery. I can only compare this to one previous experience that share similar greedy practice – Midas. I have steered clear form MIdas since 2008 and now Firestone will be on the same list for me. They may have fairly good overall rating, but it is probably based on their tire sales/install as they must be more transparent and competitive there.
-
September 2023 by Chris Adkins
The store doesn't open when it's listed on the front door, the front door says 7, online says 8, and nobody is here until at least 9. They take forever to do anything and that's even if they realize that you are at the front desk, which is often left unchecked.
-
August 2023 by Milly Poo
They quoted me $477 for 2 tires. I had found the exact 2 tires online at Walmart earlier for $97 each... but I wanted to see what Firestone's prices were, and they are closer to me. So I asked the rep at Firestone if they would price match because that's what it says their guarantee is on their website... but his response was, "That's more than our cost so we can't match it." He's obviously lying because the real issue is... it will take away his commission so he doesn't want to do it. Do yourself a favor people... go to Walmart to get the same tires for nearly half the price. ?
-
July 2023 by T.O. Wildcat
I recently visited this Firestone location on a Sunday morning for an oil change and alignment. Skyler was very helpful and pleasant as he checked us in and out. He also kept us informed by phone of any updates. Gilbert also met with us showing us an area of concern on the vehicle. Gilbert's evaluation was detailed and informative.
-
May 2023 by Goddess OfGreatness
Took two weeks to fix my car. The original visit was a flat tire. Left and my car was barely drivable. So I took it back because my breaks felt funny and my original mechanic refused to touch it because they put my lug nuts on too tight and stripped my tires screws. They replaced the lug nuts and scheduled me the next day for a break inspection. The inspection never got done and something fell from under my car. they were short staffed their computers were down and lifts didn't work. So I had to argue with them just to have my car towed to a different location that could do the work. I missed work school and had other obligations that I was unable to take care of. They were rude, hanging up the phone and didn't know what to do. If I could NO STARS. And this is more of a training facility for new graduates. Still learning. They rush through the work mess up and want you to pay for it. Can't get in touch with no higher ups so don't try. My lawyer will be involved! They hammered something off my car wand caused damage. Not a good place for serviceService: Tires
-
May 2023 by christopher Browne
NO Master Mechanic. Very Limited certifications. Do not recommend anything get worked on that’s 2021 or newer. No knowledge on them got my car back with check engine and parking break warning lights/system charging warnings/safety controls don’t work anymore. They do not have the Knowledge or Expertise to work on these newer cars. Take it somewhere else .
-
May 2023 by Miguel Gonzalez
Worst Firestone ever. Use another place.Dropped my car off for an oil, they had it for 2.5 hours and didn't even get to it. They didn't call me to tell me it was being delayed. I called and they put me on hold and never came. Told me when I showed up to pick it up. Save your money.
-
April 2023 by AnM Racing
Very efficient and courteous team. No hard sell. Came in for a dead battery issue on our Toy-Yoda. They had to order it in and had it within an hour. Got a call 2 hours after dropping off the car. Keep up the good work. Thanks guys.
-
March 2023 by Martin Valdez
Jorge and Skylar are super awesome ? They helped me out with my BMW when I needed help the most. Very friendly and helpful guys definitely deserve a raise in pay. Thanks ? guys.
-
March 2023 by Tara K.
Buyer beware! I came in with a screw in my tire. The screw was in the middle of the tread and easily reparable (I do a lot of driving and have to have tires repaired a couple times a year unfortunately) and that was also verified by the Bridgestone employee that's checked me in. This should have been an easy, routine service. 4 hours later I came in to get my car and they told me that unfortunately it couldn't be repaired. That because I had driven on it with low pressure, it caused the sidewall to tear when they tried to repair it. 1. I drove 5 miles from the time the light came on. 2. There was 25psi in the tire when I dropped it off to them 3. There was no wear mark to indicate it had been driven for an extended period of time to cause this to happen. When I questioned the manager, he said he would sell me a tire at his cost but that there is NO WAY this was their error or that anything had occurred by mistake. I knew it could happen as it has just happened at Discount on my last repair. Things happen, people are human. I get it. But discount owned the mistake and replaced the tire. I asked the manager at Bridgestone to put the spare on let me leave. Nothing about this situation felt good and I wasn't going to spend money there if I didn't have to. My husband has been in the car business for 30 years, he verified that there would be a wear mark if I had driven for an extended period of time, plus I've been trained not to do things like that. :) the next day, I went back to Discount, they also verified there would be proof of a wear mark/ring if I had driven on it with low pressure long enough to cause that damage. Shady business practices are still out there and unfortunate. I will be a loyal Discount Tire customer for life because of this experience at this tire shop. Avoid them at all costs if possible.
-
February 2023 by Scott Cotten
This place is ridiculous. You can buy tires in sizes they sell however if you drive a Porsche they refuse to put them on the car. At first they try to tell me the machine couldn’t do it, but then tires in the show room are the same size…. Avoid
-
February 2023 by Gabe Rivera
If I could rate them lower I would. Took in my car for a shifter issue. Was told that they would hold my car for a few days and ended up being without a car for close to a week and a half. When I returned I found my entire dashboard shattered as they had to remove parts of my dash to fix the issue. It was not replaced it was not even fixed. I was given a bag with the parts of my dash and told "sorry here's $60 off". Worst auto experience I've ever had.
-
December 2022 by David M.
Very reliable and friendly. They are honest in their estimation on the cost of repairs
