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February 2024 by Talicia Jackson
This is the only place we bring our cars to get an oil change and tires and breaks done. Very quick and good customer service
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February 2024 by Simon Ramos
You can contact me for details.
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February 2024 by Lukas Manion
Communication and time management were just awful. I drop my car off at 9am day 1 for inspection, basic tune-up, and oil change. Store manager Fil even said over the phone total time to complete everything should be 5 hours. I called around 3pm day 1 for an update and was told they're wrapping it up. An hour or two passes and I call as they're about to close soon, they're still wrapping things up same as before. I don't hear back til I call at 8am next day and they are not even wrapping up, it's still in the garage because of a gasket they charged me even more for. Not only did they fail to communicate the delays with me, the only offer for my inconvenience was to deduct labor on a gasket I still had to pay the part cost on. Zero attempts made to deduct from the original invoice which was the biggest part of the inconvenience. Not only am I not going to recommend this place to anyone, I'm forever insisting others avoid these establishments and recommending them literally anywhere else!
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February 2024 by Edward Rogers
Been using Firestone stores for 10 years I've never had to return vehicles for additional work on same issues
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February 2024 by jasmine dasilva
Firestone did an amazing job at getting my alignment done in the same day I called. I was very pleased with their service.
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January 2024 by Ronald Snow Jr.
fast service
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December 2023 by Jesiqueblue Fernandez
I've been a Firestone customer for almost 20 years and I had a bad experience at a different location and I went to this Firestone and let him know about my bad experience and they inspected my car for free and promise to always take care of my car honestly, I have not been disappointed.
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September 2023 by Jason Jaurigue
My Nanas Jeep wasn't leaking oil before we took it here, she got a oil change now its leaking in our driveway. Horrible service.
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August 2023 by Clarissa Angulo
Negative stars if I could! Awful experience! Went in for your basic oil change, waited over 90 minutes in the building that had no AC. It’s triple digits out here as it is. This isn’t only uncomfortable for the customers, but the employees as well. Got home to immediately discover an oil puddle under my car. Called the shop and brought car back. Hopefully the manager and company can make this right! I have never experienced poor work as this, especially for an oil change. Firestone has always been my go to shop, but I’ve never experienced such poor service as I did today.Service: Oil change
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May 2023 by latinagrl123
Went in yesterday for a nail repair on back passenger side and it was fixed and the guy said all 4 tires were checked, tire pressure and treads checked on all 4 tires and all was good to go. Got home and the right front passenger tire exploded. All tires are under a year old and still under warranty. Went back today to speak to the manager and asked what was done exactly, he stated standard practice is that all tire pressures and treads are checked and if needed, aired as well. Showed us the receipt showing all 4 tires were checked and looked at and he stated he stood behind his employees 1000% to do a thorough job. I asked to speak to that employee and he called him in, he let me ask him what he did the day before. Employee stated all he did was fix the tire and didn’t do anything else. So he just forged what was done on the receipt then? Because how else does a tire explode if you JUST checked it and it was good to go? But the manager stands behind his employees 1000%… hmm.
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April 2023 by Rok Sanchez
Don't recommend for Hispanics. I arrive early for my appointment 5mins later after not leaving my car I was told there alignment machine was broken sorry can't reschedule I should call in a few days to see if it's fixed wouldn't recommend for anyone really but most bad reviews have Hispanic last names maybe it's come down from corporate.
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February 2023 by Alex Kiefer
Fil helped me out this morning with an oil change. Great guy helpful and great attitude. First time going to Firestone and plan to go back for any other auto needs.
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February 2023 by John Bonifas
Oh my goodness. Swap out spare/new tire in less than an *hour* for less than *$200*.AND I got my day back.Screw the dealer, Firestone is my tire provider from now on!
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January 2023 by Stacey Costello
I contacted this store regarding a tire that kept going flat. I have the protection on the tires so I wanted to have it checked out. I spoke with Shawn and he said I could bring it by. I had roadside service come out and install the spare so I felt it should be an easy process. This was around 10am. He told me he was not sure when they could get to it though he spotted the issue immediately. One would think it could be handled quickly due to this. NOPE! I stated that I would be fine with leaving it until tomorrow and he assured me it would be taken care of and he would call me the next day. No call. The following day (48 hrs later) I get is an emailed invoice at NC. I called and ask if it were ready since no one called. I was told yes and that I could come by anytime to have it installed and the spare put where it belongs. This part did happen. I did not look things over much as it seemed like there was nothing else that could go wrong. Well, I was wrong. Jake the person who did the "repair" lost the center cap and also installed the tire wrong. I called and was told to bring it back and they would correct the error and no appointment, etc was needed. I wrote off the center cap and decided to go back on Monday as this was Friday and figured they would be busy and I could wait. I arrived just before opening time at 7am. Shawn was just getting there and that was it. He did not turn the lights on for the store or anything. While I sat in my vehicle somewhat patiently waiting, the lights never came on and a mechanic did show up around 7:20am as I am still sitting in my vehicle now speaking with Customer Service as I do feel this is unacceptable. I was informed that she would be reaching out to the region manager and that person would be getting back with me. I did not hear a word. The worse part about all of this is I had a friend who walked out to a flat tire, made it to work where they did patch it. He then drove to where he purchased his tires - Discount Tire - where he showed them the tire. They replaced the tire and it cost him $30 and he was out of there in 1/2 of an hour! I am not looking at a 4th trip to this location for a nail to be removed and the tire repaired. Don't go and don't buy from them. Price might be good at the time but the hassle is not worth it.Service: Tires
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January 2023 by David Uriostegui
I went in for an alignment but when my car was ready they were charging me over $120 and said they only did the toe adjustment and fixed my steering wheel because they didn’t have the tools to fix my camber or caster (just needs a large sized socket). So why did I have to pay full price when only 1/4 of the work done? My car pulled heavily to the right after I left. I wasn’t notified that they couldn’t do it if not I wouldn’t have left my car there. I went to Network Alignment after and paid half the price there for 100x better job done.
