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March 2024 by Clay
AVOID THIS PLACE. DO NOT TAKE YOUR CAR HERE. If you need work in this area I can 1000% recommend Borst automotive next door.I took my car here for a check in because I had a road trip coming up and was having a minor vibration at high speeds. A couple hours after leaving my car with them, they called me and gave me a laundry list of things that "NEEDED" to be done. Including new tires, brakes, tie rods, engine gasket, and control arms. The total estimate was over $7k AND they told me that they couldn't guarantee any of the maintenance suggestions would actually fix my vibration. I took it to Borst the next day and they found my issue in less than 2 hours and fixed it for less than $600. Fixed it the same day too. Then my car was perfectly fine for the entire drive up the west coast. JUST GO TO BORST INSTEAD. FIRESTONE IS TRASH
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February 2024 by Isabella Alonso
I made an appointment at this location and Aaron was very helpful and was able to get me in right away when I was in a hurry.
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February 2024 by Mike Jones
Angel and his team were great to work with. Firestone has always provided me consistent quality across all sites. I'm seldom if ever disappointed
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February 2024 by Iurie Bulmaga
Very good ?
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February 2024 by Dave Hutchison
Well, lets start over, I was doing a much longer detailed review but ran out of space so just jump to the main point. Needed 2 new front tires after couldn't fix a patch done by someone else. Car was bought new - 2019 Accord with only 6040 miles on it (and tires). I had hit some unseen curbs in parking lots so was not totally surprised had sidewall bulging.I had done lots of research and was thinking of the Run-Flats - like idea but about twice the price. Nicholl was friendly and suggested since I drive so little suggested their lowest end DriveGuard? tires for about $240 mounted etc. I seldom buy cheap since you usually get what you pay for. Asked Nicholl what was better about next higher quality Firestone she said only buying the name. That was very honest. Got two although the install charge of $120 thought high. Afterwards read many reviews on these tires and most were VERY positive as good or better than more expensive ones. Appreciated her honestly not selling more expe
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January 2024 by Debbie Orton
Great customer service from Nicholl and her team. No hidden fees with great discount.
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January 2024 by John Smith
Polite, professional, and highly competent!
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December 2023 by Ari F
DO NOT VISIT THIS LOCATION!!!!!!!NICHOL PULIDO IS A THIEF!!!! Nichol Pulido is a liar & a thief! My brother Bought tiers & got them shipped here. Received a phone call from Nichol confirming that she received the shipment of tiers but supposedly the shipper sent the wrong tiers. Contacted shipper & they asked for us to return the wrong tiers ( they did not believe they had sent the wrong ones). My brother shows up to pick up the tiers to return them but is met by Nichol who denied she even called to tell us that they got the tiers. Contacted the shipping company to confirm that NICHOL PULIDO had personally signed for the tiers. Then she realized my brother had a paper trail of her excepting the tiers she claimed she did not receive & therefore, I could not give us the tires back. So she tries to intimidate my brother to leave without the tiers. The blatant lies Nichol Pulido tried to spew to excuse herself from why she had signed for the tiers that are missing are eye opening!!! Would not trust her to tell the truth!!!! DO NOT TRUST THIS STORE!!!!!!!!!!!! Untrustworthy!!
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December 2023 by Kathy Egan
The snotty attitude of your front desk person leaves a lot to be desired. I won’t be back.
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November 2023 by Rebecca Owens
The guy I talked to was really nice and helpful but unfortunately they don’t have my part at this time because it’s unavailable! Completely not their fault! I will definitely be using them once it becomes available!
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November 2023 by Corazon Villa
Got my oil changed on the baby Audi and would recommend based on the knowledge and pricing compared to the dealership cost of $200 done in the hour.
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October 2023 by Dexter Burnett
For auto alignments, not the right place. Kept vehicle 7 hours . Did nada , recommended I try the business down the street. Network Alignment. Fabulous experience, quality work, great service, the most honest business I've ever dealt with. And according to the staff. This Firestone sends a lot of business their way. So if you're in the cave creek rd area , skip Firestone and go to Network Alignment , you're going to end up there anyway.
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September 2023 by Nanette
My emails to Bridgestone Support (edited to meet character limitations-my apologies for the wordy review):Sunday, 8/13To whom it may concern:After many deep, cleansing breaths, I can now express my experience with your scheduling dept... I am certain I have a fuel leak & my A/C randomly cuts out. I called yesterday Sat 8/12 what I thought was the store we do business with to make an appt. A very nice lady, clearly not in Phoenix, answered my call. We scheduled a diagnostic for Sun 8/13 at noon. Later in the day, I received an email stating that my appt was moved to Wed 8/16 at noon. No prior notification or approval - just rescheduled. My husband called & spoke with the scheduling dept & was able to schedule it for today Sun 8/13 at 11am at a different store not too far from us. When I arrived, I was was informed that the lead mechanic is off today & would not be able to take us. I assured this young man that Firestone's seriously flawed scheduling process is not his fault. He was able to fit us in on Tue 8/15 at 8am. So, now I have to drop my car off tomorrow for repairs on Tue. As a card-carrying member of Firestone since 2004, we have been loyal customers to your company. Never have I ever had such low-quality service. I can't even blame the 2 individuals we spoke with on the phone. Clearly, they're just doing their job, but CONFIRMING a date and time is misleading & unacceptable... (unfortunately, my message cut off)Aug 15, 2023I showed up at the store this afternoon to drop my car off for service tomorrow & was informed that they won’t have a diagnostic tech tomorrow or EVER. He explained that there are 2 locations that have diagnostics, but this ain’t one of ‘em. This time I do hold the gentleman who made my appt yesterday fully responsible. He should have known, based on my issue, that a diagnostic test would be needed (even I knew this!). So, now I have to wait 2 more days for service.Watching my gas gage plummet & popping ibuprofen like Skittles due to the gas fumes I’m breathing in not to mention my A/C randomly cutting out again this afternoon sparks zero joy. Oh! And now I have to reschedule my doctor appt Wed. because I won’t have transportation.I don’t get it. My husband is ready to tap out & find a different place. I just want my car fixed by the company I’ve trusted with our automobiles for years. I really hope Firestone will do the right thing & ensure this negative & totally unacceptable experience doesn’t happen to another loyal customer.August 16, 2023I received a voicemail from regional mgr Jeff yesterday. I called back & left him a message-No response. I am a respectful, understanding woman who has reached her threshold of frustration. Thank you again for your attention to this matter.Aug 18, 2023Hello,Since I never received a return call from Mr. Murray or any further communication from anyone, I guess we're done here.Thank you for your time. I'm done wasting mine.On 08/24/2023Hello Jason,I appreciate your responses to my never-ending challenges with Firestone. YOU have done your job. I have not received a response from Mr. Murray nor have I received any communication from corporate. Even though I need more work done on my car, I have made the decision to move on. My loyalty ends today. Clearly, Firestone does not value their long-time customers. However, I really hope they find some level of value in my initial feedback regarding the f@*ked up scheduling process and staffing issues.******CS Jason responded to my litany of emails promptly with the same response – sorry, understand my frustrations, someone will contact me. The repair service we've received has usually been fair & efficient. However, since they installed the fuel pump, my car is chugging gas like it's on a bender. While I usually get nearly 500 miles to the tank, I'm at 3/4 of a tank and have only driven 28.2 miles since filling up 2 days ago. Something is seriously wrong. The biggest bummer is I will have to go there to resolve this issue.Service
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September 2023 by Delana Valtierra
Great service on a busy holiday weekend. The shop got us a tire and we got out quick and the customer service was excellent. Good job everyone! I saw amazing teamwork. That's rare. Even when getting yelled at over the phone, I watched employees keep calm and kind. I felt bad for them, but they kept everything running smoothly.
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September 2023 by Sherie Kovarovic
Made appointment to have oil changed, tires rotated, transmission flushed, and fuel injector flush completed 4 months prior at this location was completed since dealership when completing a recall said that it needed done immediately. When dropped off car at 8am was told would do oil change and tire rotation and check if transmission flush and fuel injection flush needed done since both not showing as manufacture maintenance needed. Received call 3 hours later they can’t find the tire lock key and could not retorts the tires and per their records the transmission needed flush and they would complete it. This location has done all non-warranty or recall work on this vehicle. No update on car until I called to get update at 5pm and was told vehicle was complete. Went to pick up vehicle, tire lock key was in trunk of car same spot it has been for 10 years. Guess they did not have time to rotate the tires and needed an excuse not to complete. But then went inside to get keys and pay bill to find out they only did oil change. Told me would not do the transmission flush due to vehicle having over 100k miles on it and had no notes on checking fuel injectors flush. Crazy thing is they did a transmission flush on another vehicle I have at 200k miles. They have more excuses to not do work and was told I would need to go to dealership or find someone else to work on my vehicle. After going to this location for 10+ years for regular maintenance on our vehicles they no longer care about the customer service. The level of customer service has slowly deteriorated over last 2 years. Would not recommend this location if you want all the work you request to be completed in 1 appointment or being told to have dealership complete routine maintenance.Services: Transmission
