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March 2024 by andrei marchis
Walked in Wednesday Set an appointment for Saturday, took the car in only to find out that the appointment time was not inputted in their computer therefore was basically treated as a walk in. If you can’t get an appointment right then what expectations should I have for them working on my car. Thx for nothing.
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February 2024 by Kelly Shawd
I love Firestone, Carefree Hwy location! The guys always do such a wonderful job and take such good care of our car! We never go anywhere else for oil changes, but here. Scheduling was convenient, and the service was friendly, prompt, and very professional. Everything was explained in detail with no pressure to complete all repairs. They always go above and beyond for their customers. Thank you for being so AMAZING!!
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February 2024 by Austin Maloney
Nobody showed up to the lobby, so I'll go elsewhere
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February 2024 by Karl Fillhouer
The staff at Firestone are ALWAYS respectful and communicative, and they do great work!!!!
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January 2024 by stu kancigor
Alex always takes good care of my car needs
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December 2023 by Paul Engles
We had a 12 pm appointment for an oil change, alignment check, and an inspection. I was told my car would be ready by 2 pm. I called to check for status at 2. The person who answered the phone informed me they had not touched my vehicle yet and I could expect it to be done by 5. I admit, this was annoying and my tone became less than composed. When I asked why it would take so long and what was the point of the appointment, the person I was speaking to hung up on me.Upon picking up my car later, I encountered an extremely hostile atmosphere. When I inquired about the incident on the phone, one of the service technicians behind the counter responded with hostility, resorting to insults, gestures, and threats. The manager, who was present at the time, requested that I wait outside, subsequently returning with my key and informing me that I was being trespassed from the property. As though I caused the problem or misbehaved.When I asked why I was being kicked out, the aforementioned technician, accompanied by another individual, confronted me with further threats, explicitly expressing an intention to engage in physical harm unless I left immediately. The three of them followed me to my car continuing the threats and insults. I spoke to the police and someone at the Firestone corporate office. No resolution yet.
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November 2023 by Ollie Jacobsen
ZERO STARS - Set an appt on Sunday for Tuesday and dropped off my car. Called them all morning for two hours on Tuesday with no answer. Went back to the shop only to be told they have no idea and that my appointment was probably cancelled. Never received any updates or emails. Tried to tell the manager I had been calling for 2 hours with no response. Told me to have a nice day in the middle of my sentence. This place is obviously understaffed or they do not care. BEWARE.
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October 2023 by Sean Kelley
My wife's car brokedown on the way out of town and we were desperate to get it fixed. Called this location and spoke with Dawn. She couldn't get us in, but she took the time to call around to other locations to find us someone with an opening. Dawn was extremely helpful and the other locations should have her come in to teach customer service!
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October 2023 by Brett Gunsalus
Terrible service. Ordered wrong part many times and took no blame for it. Fixed the truck and same part broke 2 months later. Ordered wrong part again. Went in to find out what’s going on and the manger Alex (Christian) got verbal and confrontational. Abusive bad language and said I should go somewhere else to get it fixed. Hope they caught it all on camera. This l**** should be fired!
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September 2023 by Arvin Seno
This is the closest Firestone to where i live. I had very good experience from the past services i had before but today I really have to share my experience as a means and opportunity to improve customer experience. I did not attempted to do walk in as I was told they were having some sort of sales event and the best way for service would be to setup an appointment. I was scheduled for 9am and had the schedule setup 4 days ago. Came into the store at 8:45 and was immediately assisted/checked in and advised I am just going to wait in the shop for a 4 wheel alignment of a midsize car. Service was quickly done the only issue is that there was one customer checking out and seems to be having some sort of misunderstanding with pricing on wheel alignment so i waited patiently while my car is parked right in front the office and the tech had hanged the completed doc with my keys in a small office window with a big sign “complete”. At that time another rep/tech came in while another customer arrive and waited behind me. It took him a while to get himself setup to the next register to announce that he is available to help so I immediately responded and said my car is done and i just need to checkout and the lady behind me said she is “just dropping off”. I mean no disrespect but the rep called her first instead of me which is kind of unprofessional. When you are in a line you get attended to based from the line queue. So i waited 10 more minutes just to checkout and get my keys. He didn’t even bother to explain to me the result of the wheel alignment and a copy of report/receipt for my record. Would have been an awesome experience otherwise definitely a room for improvement. My car drives smoothly now and pulling to the right was fixed. Should have given a 5 star rating but ended with 2. When you provide service, you stand in providing the best customer experience from beginning to end.
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September 2023 by Ph De La Torre
Travis is incompetent as a salesman... asked him for a price of the tire and took him forever. Right away he wanted to give me out the door total on a set of four. Travis you need to pay attention of what is being asked by the customer, you could have saved yourself precious time by answering what is being asked. Especially on a Sunday when you are probably being slammed with business. Deliver and don't waste time
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September 2023 by Joel Anderson
This store is absolutely outstanding! Customer service and mechanics are top notch! Alex in particular goes above and beyond for customers! Very grateful for having a good, honest shop near home!Services: Air & cabin filter replacement
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August 2023 by Mike Jandro
We had an appointment and they told us when we arrived they didn’t have enough technicians to do an oil change. Instead of getting us in as priority the next day they were too busy for us and told me to come back Tuesday. STAY AWAY THEY LIE AND ONLY WANT JOBS THAT Spend $$. Total con job.
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July 2023 by Will Rodgers
Set up an appointment for my wife to get an alignment. The alignment went fine but the technician did not put the air filter back after their standard inspection. I popped the hood a week later to change the filter and found it sitting on top of the box.
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July 2023 by gabe rendon
Tried to rip me offI went here to get my flat tire fixed, they were the only place open on Sunday. They informed me that I needed new tires since there was an existing repair on the tire. The tires were recently replaced so I knew something wasn’t right. I picked up my car without getting the tire fixed and I found my white interior covered in black greasy fingerprints.The next day, I took my car to Discount tire down the street, they repaired the tire with no issue and informed me there was no evidence of a previous repair.Avoid this place like the plague.
