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November 2023 by Lois R.
I have had an amazing experience with Floor & Decor! I am remodeling a bathroom in my house and chose two beautiful tiles, one being a glass tile. I ordered and paid the tiles only to find they didn't have enough for my job. A woman named "CARLA" searched all the stores and found them within a short time. Now 24 hours later, they are ready for pickup. The store manager personally went and picked them up at the Glendale location. This is customer service at the highest level! Thank u, Carla for being an AMAZING employee! Lois Reichert, Scottsdale
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November 2023 by CATHALIN BURKE
Went to Floor and Decor and Richard helped us out as we were doing a large Reno on our house here in Scottsdale. Not only was Richard fast and efficient he helped us find exact amounts of products we needed for our large Reno. He was helpful and knowledgeable with all aspects of our purchase from flooring to grout and answered all our questions. Highly recommend this establishment as well as Richard for all your home Reno needs!
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November 2023 by Aljo Sportsman
I was looking for vinyl flooring for my vintage camper and I could nt get someone to help me for anything. Lots of employees in groups chatting. They obbiously do not work on commission here. We walked passed several groups of employees. I srarted asking one guy a question and he literally ran. Im not kidding. How they can have such a high rating is odd.There must have been a dozen employees idly chatting with each other on here.
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November 2023 by Masha M.
I bought Vinyl floors at Floor and Decor store, which was a horrible mistake. The floors damages my kids skin so bad, their toes and fingers are bleeding. My son was 10 month old when floors were installed and he was crawling around his knees, shins, and feet were bright red, and the skin on his little fingers got all burned and his fingers were bleeding after crawling on these floors. My daughter is three she tiptoes, so her toes skin got rug burn marks, the skin got damage so bad that her toes were bleeding, the skin gets rug burn damage. I tried to walk on the floors barefoot my toes got damage too. Floor and Decor store doesn't care they told me that the floors are fine and closed my complain. I'm devastated. I spent $13,000 on material and installation, and now my kids have to were socks all the time otherwise their toes bleed. And sometime it's not easy to even keep sock on them because they keep taking them off, they are too little to understand that they cannot run around the house barefoot. Never buy Vinyl floors at their stors!
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November 2023 by Cher M.
Just bought some tile and associated products from Floor & Decor. We were helped by Alex, and his service was Excellent. He was knowledgeable, helpful, and lovely. The selection was amazing, I wish we were doing a bigger, fancier project. We chose very basic stuff, but would definitely go back to this store.
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November 2023 by Rochanya G.
I had to go pick out flooring for my house. I entered the store totally overwhelmed by the choices that I had. An employee name Richard approached me asking if he could assist me. When I showed him the sample, I had in my hand and told him what I was hoping to accomplish in my house. He proceeded to tell me that I had the wrong flooring in my hand and then took me to show me several suggestions of what would work best, given the material and the job. Richard was so informative about all the different tiles, wood, porcelain and marbles. It was amazing. Within a half an hour I had narrowed my choice down and found the perfect tile to do my kitchen. Richard suggested products I hadn't not even considered. I ended up with a tile he had showed me. Thank you Richard! I will definitely be back for my next housing project. Also check out girls were helpful.
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November 2023 by William Generous
Thank you Richard for all your help - your knowledge and advice was greatly appreciated.Came into the store unsure of what I needed for a couple projects, left the store with an order of tiles and ready to start on the flooring.Make sure to ask for him when you visit the store.
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September 2023 by Michael Steinke
The entire crew at this store was very helpful through doing 2 bathrooms from start to finish over several months. They answered questions and returning things was very easy to do. I ran out of tile a few times, went online to order for pickup twice. I called the store trying to expedite it and they certainly got it ready in 15 minutes. Amazing and thanks. Pick up was easy and Carla took care of me on the phone and got it ready to pick up super fast and was very friendly. She even went through to make sure none were broke for me. One time I had to wait and Robert talked to me for awhile and also coordinated picking up at another store. Definitely recommend this place and prices are great!
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September 2023 by Chris W.
No one picks up the phone and when they do they tell you hold on then hang up BAD SERVICE
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September 2023 by Robert Sabo
Robert from this location was incredible. He greeted me at the pro desk and was incredibly friendly and helpful.Robert made a very bitter experience with the company into a pleasant encounter. My wife and I landed on the perfect tile for our new home, purchased a very large order at a store in Tempe from a Tucson location a week in advance of our remodel project. Just to get notified at 630am on the day of pick up that our tile had been sold out from beneath us at another location the night before. With no solution provided, I had to call the store to resolve. Horrible communication from the other locations. While it was not at his location that this extremely unethical incident occurred Robert from the pro desk jumped right in and provided excellent service to us. Although we got stuck running all around Arizona to pick up any pieces we could the way Robert spoke to us and made us a priority will leave us feeling taken care of.As an Arizona real estate broker and the fact that I run rental properties, I greatly appreciate the sense of pride this store had, and superior quality service provided by this location
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August 2023 by Krista Cardona
I cannot stand picking out tile. And then it takes multiple trips to get all of the things. We unexpectedly had to gut and remodel our kids' bath and I had 2 days to pick out tile for the shower, floor, vanity, etc. etc. I went to this location and was so lucky that one of the associates, Richard, greeted me and started helping right away. He was so helpful, knowledgeable, friendly, accommodating - I was so thankful. I was able to pick out the tile flooring, tile for the shower, get all of the grout and accessories in a single, 1 hour errand.
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August 2023 by Kathleen Buckley
So many choices of such beautiful products! Richard helped me stay focused and find exactly the items I wanted. Prices are very good, or you can spend $50/sf or more, just use those in small quantities.
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August 2023 by Melinda Wilson
Tracy Hawk in your Tempe store restored my faith in humanity today with her kindness, knowledge and incredible spirit. Wow! She’s a gem and thank you Floor and Decor for having someone like her on your team! I’d never met her in my life before today! Kind, smart, amazing.
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August 2023 by Anita Reale
Seems like they dominate the tile industry nowadays. Which is a bit scary. BE CAREFUL WITH THEIR PRICING! learn what square foot you need for each project, and only look for the price per square foot when shopping. It's easy to go over budget and that doesn't work for me.Edited after the business responded. Upped to 3 stars instead of 2. Thanks for responding.
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August 2023 by Mike D.
I called the Bell Rd. Glendale, AZ. Store to meet with the design supervisor, DeeDee to help with a backsplash. She seemed to be helpful and I selected a possible tile choice. I told her I would call her.Which I did. She told me she would call me back as soon as she was done with a customer.She never called me.I called again, left a message for her again, still haven't heard back from her!Pretty piss poor service!I won't ever go back to Floor and Decor!
