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January 2024 by Stacy Litchford
Pheonix airport is a good size, easy to navigate, and the sky bus is really convenient. There are great views of the mountains all around.
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January 2024 by Marilee Alvey
Quick and efficient. No problems at all with the service or the vehicle. I would have appreciated knowing that my phone wouldn't connect until I left the garage because that was a bit scary, not knowing where I was going. As soon as I left the garage, it began to work. I wish someone would have warned me of that! I would totally recommend Fox Car Rental to others.
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January 2024 by Jon Reid
Got a deal through wisecars, had no problem redeeming the voucher at the airport. Agent was friendly and helped me upgrade to a better vehicle due to weather in Flagstaff - no pressure. Easy check-out process. Car worked well and I quickly received the final bill with no surprises. Tips: call the roadside 800 number - I was unable to talk to a human at the Phoenix locatiom. And when checking out your vehicle, ensure you operate every button and dial (wiper fluid, lights, TPMS to check tire pressure). Finally, bring any normal car accessories you may have in your own car (tire inflator, battery jump, first aid) in case you're out of cell phone coverage for roadside assistance.
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January 2024 by Lara Fickes
We rented a truck in December for our trip to Arizona. We returned the truck on 12/21 with no issues. The attendant looked it over and said we were good to go. We received a letter in the mail YESTERDAY claiming that there was damage to the truck. My husband told the claim agent our experience of returning the truck. They sent us photos that were dated and time stamped FIVE days after we returned the truck! We are livid for accusations of damaging the truck. We will NEVER rent from Fox again after this experience.
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January 2024 by Gstar S
Great experience with fox. No line ups to get vehicle and easy process to check it out and return. They did try to upsell vehicles/insurance but every car rental company does!I left my purse behind when returning the vehicle and went back to collect it and they were very helpful! Would definitely use them again!
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January 2024 by stephan Tomlin
We had an error in booking on time. So when we got to Fox they wanted to charges us double the cost of our 6 day rental just to do an early pickup. Absolutely would not work with us. When I questioned going to another rental he said it would take us hours. So we didn’t fall for their scam and went right next door to Alamo and had excellent customer service and got a car right away. STAY away from Fox!
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December 2023 by Alex M
Horrendous experience with fox car rental. We were already coming from a delayed flight and just wanted to get our car to get started with our vacation. Waited in line for about 45 minutes to check in for our car when none of the other rental car agencies had a line. Then when we walked down to the garage, there were no available minivans for us. We were tired and hungry looking for someone to tell us when we would get our car. The employees acted sympathetic but were completely unhelpful. They just kept saying the cars were coming soon from the wash. In fact one of the employees acted like she was helping us only to grab her stuff and leave her shift. Another group which had showed up after us was then given the first minivan which showed up. We waited probably 45 minutes to get our car. So it took us 1.5 hours total. We had to completely re-arrange our plans and missed several hours of daylight because of it, not to mention the stress. I would definitely not recommend fox, even with the savings. It's a terribly run company.
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November 2023 by Jose T.
Here at Phoenix airport. Friday night, there's like 30 people and one person working. Horrible!!! Last time we rent here.
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October 2023 by Karen P.
4 and 1/2 stars is more accurate, overall experience was 4 but the customer service was/is outstanding. Charles and Isabel (houston Hobby) are there help you get on your way. They worked to get issues resolved for me and everyone else at the counter when I was present. Confident and helpful they did everything in their power to right any wrong and send customers out feeling good about their travel and choice to rent with FOX. I had a problem with my car - they need to get an on-site mechanic, but the road-side assistance was prompt informative and helpful. Once getting back to their counter they made every effort to insure a smoother rental experience for me. From the pick-up at the airport to sending me back out on my way back home they(shuttle driver, counter agents and car runners) were friendly, kind and compassionate - understanding my frustration and making sure everything was right in the end. Dont book thru 3rd party - better rates when booking directly thru FOX. Give them a try, you will be pleasantly surprised.
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October 2023 by Cherie H.
Cannot complain at all about my interaction with Fox. We booked the car ahead of time, their rates were better than any of the other rental companies. Picking up the car was quick and the agent was friendly. Car was clean and just what I expected. Drop-off was quick and easy. Thanks Fox!
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October 2023 by L. M.
I should have read the reviews first! I was charged a surprise $150 deposit when I picked up the car & was told the $150 would credited it back when I dropped of the car. I went to the counter when I dropped off the car & requested the refund & was told it would take 2-5 business days for the credit to show up on my credit card. Two weeks later it still hadn't been credited. So I called Fox. I was told I needed to call my credit card company - that it must be an issue with them?? I also was sent a bill for toll charges of $7.00 & they charged an additional $15.00 for an admin. fee - what? I went online to pay it & the website doesn't ask for the notice number - it looks like a scam. I will never use them again.
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October 2023 by Andrew Haitz
Impressively fast service. No issues with checking in, picking the car up, or returning it. Everything was very simple and speedy. They put big brands to shame in terms of customer experience. Great job everyone at Fox PHX!
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October 2023 by Cheryl Anne Williams
Except for finding the drop off location at Phoenix airport, our experience was pretty good! The signage was poor and we had to drive around twice to find the entrance. Also, at pick-up, I asked for my husband to be added on as a driver and because he is 6'3" the agent recommended that we upgrade to full size sedan. I agreed, but didn't realize how much more ($300+) we were going to be charged. The car itself had 70k on it, but was a good car, ran nice and had added items.
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October 2023 by Norton Comando
Excellent service and accommodating staff. We were given an upgraded vehicle when there was a slight problem with our original rental car. My wife accidentally left her purse in the rear seat. The staff quickly found it and took it to a secure location where we collected it with all contents intact. Very Honest employees work at that location.Thank you
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October 2023 by John Bell
Had a great experience using Fox Car Rental. We reserved a large SUV and they had a selection of vehicles in that category. Staff was friendly and knowledgeable, and had us on our way in record time. The SUV we rented was like new, clean and performed well. Returning it was quick and easy. We'll definitely use Fox Rental again.