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February 2024 by Freeman G.
I've never encountered an employee so rude and inconsiderate as KIMBERLY. She shouldn't be working in customer service. Her attitude today was horrifying as she kept degrading me for putting things in the wrong place. I can't believe you have someone as horrible as her working the checkout. She tried to make my day worse but I wouldn't let her. And if that's who you choose to represent Fry's, that's on you. I will no longer be going to Fry's because of her crappy behavior. And today was not an isolated incident. You know, it doesn't take a lot of energy to shine, you choose your attitude. I have a CHOICE when shopping and I won't choose to come back to be treated like that again.
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January 2024 by Katie E.
The pickup is so bad. Waited 30 min in the pickup stall just to have bruised produce and broken eggs. Everything thrown together on top of my bread
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November 2023 by Nycole R.
This is a beautiful grocery store. Wait, can a grocery store be beautiful? Yes, it can. And this one is. I like the layout, the way the aisles are stocked and the overall feel of the place. If I lived here, this is where I'd do my regular shopping. Cliff helped us at the check out stand and was friendly. When greeting us and asking how we were, we said the usual "fine, and you", to which he started to answer honestly and then stopped himself and responded with a polite "fine, thank you." He was funny and genuine-I like that. Cliff is a good guy and if his manager sees this, he should get a raise. This is a Kroger store, so if you're familiar with that brand, you'll know what to expect. Happy shopping!
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August 2023 by Makenlee R.
My sister has been stopped or somehow prevented from buying alcohol by the same person who supervises self checkout. She didn't accept her ID the 1st time because she said she has to wait 30 days after she turns 21 to buy alcohol. That's not true, as someone with an ALIC license and is learning bartending, and studying the Arizona State Law, the Arizona state law is that after turning 21 you can still use your vertical ID for 30 days until getting a horizontal ID. My sisters birthday was August 4th, and she still has a couple days left. This is the 2nd time the same cashier stopped her for that and embarrassed her in the self checkout. Get your policies straight and get your workers in check this was VERY unprofessional. I've also worked at a gas station for 9 months and carded SEVERAL individuals and know all about liquor laws and regulations in the state of Arizona. Don't shop here guys.
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July 2023 by L J.
Place horrible they never have any on sale /digital coupon products or meat that Is on sale nor will stock the shelves and when you go to ask the meat counter people before open your mouth they will tell you they aren't open yet come back in ten minutes , and you back 15 minutes later and are told they still setting up and not serving customers yet !!!!!
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June 2023 by Paulette F.
Have some help. 2 lanes and 3 out of 12 self service stations is not enough. Oh, how about helpful employees. The manager told me they are not allowed to help customers with getting their digital coupons on the no user friendly App. That's so more customers will pay full price on sale items. The self service line was to the back of the store!
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June 2023 by Soza C.
Employee bagged all heavy items in one bag and meats with cleaners. I don't know about him but I don't want to taste Clorox on my steak! Or have to throw it away. It's just being mindful and doing a proper job. Because he placed all heavy item's together I had several bags rip as a result.
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April 2023 by Kristi C.
Placed an order for pick up today between 5-6. At about 4:50 I received a text that they're running an hour behind. I do not live very close to the store.... I arrived at their time, just after 6, and have been waiting over 45 minutes in my car. I called customer service to see if there is a problem and the kids who answered the phone disconnected the call. This is Good Friday. Unacceptable.
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April 2023 by John Joseph R.
If this is the store across the street from Safeway than close your doors. Your Hot Cross buns in the bakery look like dog food and the bakery looked totally empty, this isn't the first time. It's senior day, the store is clean but yet something is a miss. I've gone on Saturday's twice, NO SHOPPING CARTS & folks are parking in the area signed Pick up and going into the store to shop. DISGUSTING. I'll shop Bashas or Safeway until we move so in the mean time you won't be seeing me anymore
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March 2023 by Jacqueline M.
I witnessed the most disgusting thing ever in the produce department on Thursday morning 11/17/22 at approximately 6:30 AM the produce workers scooped some spilled fruit back into it's container with his bare hands and placed it back on the shelf to be sold! I cannot trust that worker ti do the right thing while handling food products. I called for a manager and the worker's explanation for doing such a foul act, he was going to get a cart to remove all the bad fruit. Mind you he took 2-3mins to neatly arrange the fruit back on the shelf. Why the manager didn't ask why did you need a cart to cart (1) contaminated container of fruit that you scooped up with your dirty hands and placed back on the shelf? I will admit in a heated moment of anger I called the worker a dirty Batman, I was angry and I have asked THE LORD to forgive me. I will not shop there anymore, I will be spending my hard earned money at Safeway. Covid is a real thing, bacterial disease is real. I refuse to go to my local grocery store and purchase an illness that could have been prevented if the worker would have done the right thing. That employee cannot be trusted and he made up a bold face lie to cover up his wrong doing.
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October 2022 by Rorie B.
I have been shopping at Fry's for a long time in the local area. I find their prices to be reasonable as one can expect in this economy. I use this location along with the baby Fry's on Ray Road and Ranch Circle. The folks working here are so friendly! Shout outs to Cindy in the meat department, she is my fave, Mike in produce, Javiel and Andree at the registers, Jeff who I always see busy stocking shelves, and Lang who is one of the most helpful! Desmond "cart wrangler and bagger" is super efficient. Great job on retaining these excellent employees and if you review this, pass along our gratitude.
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October 2022 by Kelly B.
This is the grocery store I go to all the time. Good deals. I like the gas rewards. I just have to say that Tiffany is seriously the sweetest and cutest cashier ever. She always makes me smile when I go through her line. Big fan of Tiffany for my cashier gal. Also the sushi they make here is decent. Not too expensive if you want to grab some sushi quick.
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December 2021 by Nate T.
This fry's store discriminates against those with physical disabilities who need assistance. I was just there, doing some shopping for upcoming meals, and had my personal assistant with me. There are many things I can't carry, I don't drive, and I need help with an assortment of physical tasks. My assistant was ringing out our food in the personal checkout and when it was come time to scan a bottle of Tito's, they wouldn't allow me to buy it because my personal assistant is only 19. I explained my situation to the manager, Jessica, who kept looking at my assistant like she was a criminal, not the kind-hearted, selfless individual she is. I asked them how they expected people with disabilities to shop at her store, and she didn't have an answer. Jessica was completely disrespectful, and she acted as though I wasn't even human. It baffles me that you enforce outdated, discriminatory policies. Merry Christmas Jessica. Hope Santa sees more good in you than you displayed today.
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November 2021 by Jim G.
This location has gone down hill. I'd love to chat with management but highly doubt they care enough to have a conversation. Can't find a cart to use because they are all over the parking lot. Not just once, but consistently. I see on TV all the promotions that Kroger/Frys does, but the cashier never gives me an opportunity to contribute. Right now they have, according to TV commercials, an opportunity to donate a turkey. I have been twice in the last few days and nothing. The manager of this location needs to go. Again I'm happy to have the conversation but doubt management cares. Not that I think it will help considering the size of Kroger, but I'll write to Kroger corporate as well. This location. Is disgraceful.
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November 2021 by Bri K.
Came for some razor simple task and both people where instantly snappy and rude when there really wasn't any reason to be. I was literally showing them what their price was and it was just a huffy attitude with both of them. She ask if I wanted to see the manager and I said no thanks because it really wasn't worth my time for something so simple.
