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October 2025 by Eric Reinhart
Staff is very judgmental and rude. Do not go to the pharmacy at 5140 West Baseline Rd.
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October 2025 by Luis Gomes
Never trust them!!! Too much delay on your pills!!
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October 2025 by Camille
Prescriptions are never ready on time when going to pick them up. Prescriptions never filled when submitting refill requests. Definitely advise changing pharmacies because their standards have fallen below subpar
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December 2024 by Celina Duran
Younger lady answering questions in the windows was rude and acted like it was my problem when I called twice to make sure my prescription would be filled 48 hours before I actually went to pick it up. No one reached out regarding my “ insurance issue” which was a simple fix. I called twice to verify and both times was told it was okay. She was terrible to work with.
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September 2024 by Vinalind M Figueroa
Terrible customer service, our doctor had to get involved
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August 2024 by Junior ALMA
Disappointed with the points on the prescription. My insurance hasn't changed and now only get points for the dollars spent. Used to get 25 points on every script No matter what the cost was.
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December 2023 by M'Kinzi Simpson
Last month I tried to fill a prescription that I have been filling for months. They sent a text saying my meds were ready for pick up when I got there the pharmacist LIED and told me I wasn't able to pick it up due to insurance. Called my insurance on the spot and they confirm it wasn’t true. They then stated it was out of stock. THEN this month I called to see if I was able to fill it there as a precaution because last time was a hassle. I heard the pharmacist in the back telling her that if I have an attitude just say that they don’t have it. I let them know I can hear her and they laughed. Terrible pharmacist.
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November 2023 by Purp H.
This store sucks in customer service compared to other fry's stores. Kathleen needs to retire. She has no patience or empathy. The store manager isn't any better (Shaniqua) or whatever her name is
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October 2023 by J.B Gakumba
Amazing quality fresh produce
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September 2023 by SOPHIA CLAVERY
Worst service and staff that lies, which I have proof as well as an unprofessional pharmacist with fake lips and loud mouth. She sure likes to talk over people and not answer questions regarding the lies being told. One female staff member was nice and had great customer service, her leader did not. Text message stated meds would arrive on Thursday at 3:37pm, I went around 5pm and surprise in meds. Then I was told Monday, then Saturday I get a message it should be there Oct 2!
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September 2023 by Bettie B.
Cashiers have no customer service training at all, they are very rude and unprofessional, cashiers and sale floor associates literally rolled their eyes when I have a question!! When I asked for a certain vegetable to a male associate, he didn't said anything and just pointed with his 2 fingers to the direction where the vegetable was, another sale associate sighed so loud when ask her if I could get a price check, I ask her if it was a problem, she responded that it wasn't a problem but she work in stocking not in the floor, she proceeded to check the price with her scanner...is like they are doing you a favor, Fry's keep advertising about their stores, they should spend the money on training better their already employees
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June 2023 by Amy Boyer
I've been using Frys pharmacies for about 25 years and have been with this specific location for 5. I can honestly say this is the worst run location I have ever seen at a Fry's. I won't go into specifics about several incidents but I will give some over arching reasons. To be open or not to be seems to be theme of the drive thru, I don't care either way just pick something consistent. Whatever you do do not need a same day prescription here... don't break an arm or have surgery, if you do go elsewhere for the day. Don't disagree with the staff verbally, even if your nice about it. They will put a note in your file or something to make sure everyone knows to boycott you or something similar. Don't bother complaining to the frys store about their pharmacy they don't run it and have no idea who does. On a side note: they have some new very friendly young staff and I love doing my refills through the frys app.
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May 2023 by Courtney R.
so I was just at this frys, and a gentleman walked right through the self checkout area on the entrance side with a grocery cart full of cakes and food and the lady working that self check out did absolutely nothing didn't say hey, you want to pay for that didn't even acknowledge, he was walking out the door just let him go, and when I made a comment to her about walking out the door, not paying for all of those groceries, she got offended, said who cares and then started yelling at me saying what was I supposed to do go fucking chase him when I never said anything about chasing the guy but at least let your superiors know hey someone just stole a bunch of food you might want to go watch your cameras and pay attention for this gentleman and get a description so if he comes back or maybe he's a regular and does this all the time because he knows you can steal shit from the store and they could care less, so why would anyone wanna pay at that point?
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December 2022 by Nicole Ivey
I was disconnected by the pharmacy 3 times and told to wait on hold because there were 3 people ahead of me at that point. I’ve been waiting 25 minutes when they told me that. Consider hiring more people.
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November 2022 by SiyaMisha Kumar
The service at this location has gone so poor. They never get meds ready on time. The communication skills are so poor.. never inform customers when meds are ready for pickup. When call to inquire about the order pickup they say o come in an hour... when u arrive they have a the excuses in the world that they don't have it ready. When u confrontabout it then the staff gets so rude . Never going back to this pharmacy location again.
