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March 2024 by Dale Hafley
Come here almost every day. great experience every time. Thanks Heldt
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February 2024 by K
Very rude. I've tried to use this place several times over the years, always a bad experience. They are not interested in helping you or sharing their expertise to help you make a decision. You'll need to know exactly what you want when you walk through the door and they will be annoyed and bothered to assist. Any question asked you'll get a rude non-answer reply until you pick up on the not at all subtle hint they want you to hurry up and leave. Had he asked any question at all, he might have learned I had a $55,000 budget to spend but he dismissed me immediately as a non regular that didn't know anything when in fact I had already done quite a bit of research and was ready to move forward.. Clearly a management/owner issue as it has been this way for years. I'll never be back.
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December 2023 by John Lacrosse
Always very helpful.
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October 2023 by Tim Nicholl
So happy to have found this place. Needed some framing lumber and plywood for a home project. Called up, gave a list of what I needed and got a quote. Even got some good recommendations to save some money. They delivered the next day to my house. All the wood was great! Will definitely use again for future projects. Love how simple and straightforward it was to get what I needed right to my house.
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May 2023 by Dayna Schaaf
Had a 10/10 experience here from the very start. Called with a ton of questions about a car port project, and John was super patient and helpful. I didn’t feel rushed or talked down to because I’m a woman - and I really appreciate that!Delivery was on time and the materials were in good condition. A few pieces were damaged and they replaced them without me even asking. The delivery driver was also pleasant and efficient.Lastly, stopped in the store to order more materials and pick up some additional things we needed and Chris was also very helpful and knowledgeable. It just seems like a great company full of lovely people.Wish I built more stuff so I could give them more business. Skip HD and Lowe’s and go here for your lumber needs. You’ll get better service, knowledge and quality product.Thanks Heldt Team!
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May 2023 by Antonio Salazar
This place used to be great -- we do some large jobs that require a few thousand dollars in wood, and they've been accommodating IN THE PAST. The last two times we've tried to order have been terrible. Especially today -- we just wanted to order some hardware with our wood. We don't have exact part numbers, but we know we want t-straps and other items, and we'd hope the rep would help us figure out the most appropriate ones. In the past it wasn't an issue, they'd tell us what they have or what would work the best, and we'd buy it. Today, this is the response we got -- "I'm not going to build it for you." Who says that? That's literally the job buddy -- selling me what I need. Not sure what's up with their recent hires, but we're ordering elsewhere in the future.
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April 2023 by Karol Raszkiewicz
I made a relatively large purchase of lumber and naturally, I had a few never touched unused pieces of lumber left. I wanted to return them. I called Heldt because I was their first-time customer. I spoke with David and he told me that they have a 5-day return policy, which I was within. He said that the return won't be processed until they speak with the vendor. I disagree with the process for the following reasons:1. I was not returning any custom pieces but standard woood products.2. I was not trying to take advantage of anyone,3. I shouldn't be put in a position where someone is taking advantage of me,4. I should not be put in a position arguing with David or anyone else at Heldt Lumber for returning excess lumber that has not been used.5. My total purchase was somewhat relatively significant.I won't be buying from them again. I just don't feel it is appropriate to get arguments over a $300 return when a purchase was multiple of the original purchase.*** Update: I drove and gave a try to get a refund. The total of the return came up was $304.00 but Chris B. came over and began first to tell me that no refund will be granted because I wrote them a bad review. He began to tell (teach) me how inappropriate was for me to write a bad review. I conversely told him that I feel that it is inappropriate for me to have this refund conversation in the first place. He went back and check the product and told me that 10 out of 13 boards will be accepted. Thus, Chris B shorted me about $45. He kept all 13 boards but gave me me refund for 10 boards. I kinda felt that Chris was trying to intimidate me a little but the interaction did not get out of control. Chris did not loose his composure (which I felt he was trying to keep his cool very hard), I felt the situation could have easily gotten out of control because I did not agree with him.As much as I like it when I can support family businesses, this is definitely not a place that I will return to. A refund process should be just as smooth as the purchase process. After all, I do other projects and I always buy lumber.I hope the process will change for the better going forward for the company, so any excess of the product is smoothly returned and a customer can without stress come back and purchase more products in the future. For me, this was a test transaction to get ready to buy more in the future but naturally, I won't return and will seek other options.
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March 2023 by Robert Brunner
Upon arrival I was immediately greeted and assisted by a very knowledgeable sales person who gave me numerous suggestions on my project. I ordered $1,000 of lumber and proceeded with my day.
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February 2023 by Maurice Samuel
It's not Home Depot, but it's great for lumber and hardware and has a good range of useful tools. And they serve me with a smile.
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December 2022 by Jesus Santos
Every time I’ll buy beams is really good the experience and they are always very friendly
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November 2022 by Ed Eyden
Now THIS is a professional lumberyard. Top quality lumber as well as many other building materials. It's not a Home Depot (thank God) but if you're interested in building materials, this is the place to go!
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September 2022 by Cindy L
We were pleasantly surprised to find this local lumberyard. Steve was so helpful in helping us to find the 12 foot boards we need. It’s soon will be time to start a new project.I WOULD RECOMMEND
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September 2022 by Martin Amaya
Thanks for the non-verbal unwelcoming. I walked in at 11:55am, unaware of your Saturday hours. An employee with a beard and sunglasses watched me from the lumber yard as I pull out a piece of wood from my car. Stares at me while I almost walk towards him then redirect myself to the customer service door. Says nothing.Inside, I walk toward a display of flooring which interests me, then continue down the aisles. Nearly a half a dozen guys are behind the counter. None had the gumption to explain that they are closing. Now it’s obvious why I’m not being approached or getting asked to be helped. Lights go off. I walk out.From the perspective of the first-time customer: just tell me your closing. Passive-aggressive behavior is not professional.
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August 2022 by Monica Mahony
Try ordering from Home Depot before this company, you will get much better customer service and product.
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July 2022 by Courtney Maxedon
I hate to leave negative reviews- but I ordered a couple thousand dollars worth of lumber to build a pergola in my backyard. The lumber was delivered and most of it was warped, uneven widths and sizes which really makes an impact when trying to build something that needs precision. I contacted them and expressed my disappointment and they couldn’t do anything “to make it right” which is even more disappointing. Some of the lumber was even unusable. I will not be using them for any future home projects and will pay more to go somewhere else.
