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November 2023 by Alex C.
I had an extremely terrible experience with this dealership and would not reccommend this place to my worst enemy. I was highly interesting in a vehicle they had listed as available and for sale. I called and inquired about viewing and test driving the car. they advised the car was still being certified and was not ready. They said they would pass my information to the sales team and they would call me as soon as it was ready. I continued to follow up with them on a daily basis to inquire into the availability as I was highly interested. I called today in November 30th and was advised they sold the car already. I felt very defeated as I have been looking for my dream car for 6+ months. They still are not showing any photos of the car nor is it showing as available but yet it is sold. I don't trust any of the people at this place and would never do business with them. 0/10
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October 2023 by vincent alfonzo jamal
I haven't rented a car and many many years. This procedure was rather straightforward. Everyone there was rather friendly, and attentive throughout the transaction.Although I didn't have the time to do a lot of Price shopping between companies, I felt what I paid was fair for the time that I use the vehicle and for the distance I drove. By the way, this was unlimited mileage.One thing I did was not expecting was an extra $200 charge on my card when I pick the vehicle up after reserving a week in advance online. It is returned at the end, but people should be aware that it is a hidden cost that may affect many.The car was clean, and ran very well. I would use them again and would recommend this company and this specific branch.
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October 2023 by Chad Rogers
Found a good price on a Venza here online so I thought I'd check it out. Despite my initial hesitancy on buying a used rental it went smooth and the car was in great shape. Can't say enough about Trisha De Leoz. She was so much help and went out of her way to keep in contact and me informed. Love the car Trish! Thank you
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October 2023 by Lupe Romero
Excellent service! I purchased a 2020 Acura, and I am pleased with the professionalism throughout the sale. Patricia (Trisha) assisted me with the sale, and she was kind and courteous, and her customer service skills were amazing! I am a customer for life!
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October 2023 by Gary B.
Bought a Genesis G70 09/29/2023 from Hertz Car sales 1133 West Bell Rd Phoenix AZ 85023. Returned car 10/04/2023 after inspection showed damage and painting from an apparent accident. Hertz Car sales states that it will take 8 weeks to refund my purchase price. Unacceptable. Beware of this deceptive advertising on their web site which states they will refund your money after returning your car within 7 days. They don't state that it will take 8 WEEKS to get your money. Salesman Ron states that it's not his problem.
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September 2023 by Jai Bohl
We were looking to buy a used vehicle for our son. The local market here in Lincoln, NE is flooded with overpriced vehicles, many with salvage or branded titles. We decided to look at other options and came across Hertz Auto Sales.I had done a lot of research about purchasing from a Rental Car Company. I liked the fact that the vehicles had been meticulously maintained and everything was documented and available for review.I worked with Trisha De Leoz on the purchase of the vehicle and I can honestly say that it was one of the smoothest experiences I have ever had purchasing a vehicle. As an out of state buyer, you're always worried about purchasing something sight unseen. Trisha took tons of pictures and even did a Facetime call with me so I could see video of the vehicle and ask her to show me specific areas of the vehicle that I know usually get wear and tear. She was incredibly responsive when I had questions. Great customer service is a rarity these days, but I can't speak highly enough how how great Trisha was and how professional she was. She definitely made this the best car buying experience I've ever had.I would definitely recommend purchasing a vehicle through Hertz Auto Sales and if you do, I would specifically ask for Trisha!
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September 2023 by Val'lay Buttafli
It's the nearest location. My first visit was 5 star and I don't remember the name of the employee who helped me. He was cool but this last visit wasn't so cool. I will definitely return in hopes that the first employee is there. I have to start writing names down.
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September 2023 by Theresa Gronhovd
We have just bought our 3rd vehicle from Hertz Car Sales on Bell Road in Phoenix. All three times we have worked with Trisha De Leoz. She went above and beyond to help us find and purchase our cars. I would definitely recommend them when looking for a new vehicle. What I love the most is that there is no haggling on the price and no pressure to buy!!!
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September 2023 by John P.
Interested in used car. Salesman Ronald seemed genuine and showed us one in budget . He said Hertz had gone through it and it was sound. Asked specifically about the brakes, he said better than 50 percent brake life was left. Just 3 weeks and the car needed brake job at cost of $704.Call to Ronald. He said he just says was he is told.Stay away from Hertz Auto Sales Bell Road Phoenix Az. and salesman Ronald
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September 2023 by Sedd
First time buying a car and I have to say, if you’re fine with a former rental fleet vehicle this is the way to go. They’re sales people are amazing and not predatory at all, they give you space when you’re test driving. And my sales associate Trisha went above and beyond in helping me out and answering all my questions. Definitely grateful I found hertz. -Dustin.
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August 2023 by Barbara R.
I am having trouble. I like my car, but I bought it with the promise that the maintenance issues would not be a problem, but that has not been the case. I have asked and asked about replacing a cracked windshield and when my salesperson Ron did not answer I went to the manager and two other people but four weeks into it, I have heard nothing. I went to a Firestone Complete Care and they identified some more maintenance issues. I called Duane who was very nice and said they would put the vehicle in the billing system so that the work would be paid for but a day later it is still not in the system. I will update this, but I cannot recommend Hertz Car Sales on Bell Rd., Phoenix at this time due to my inability to get these issues resolved.4 WEEKS LATERI am still in limbo with my car. I have driven to Las Vegas, NV which is two hours away just to find out that the company Hertz referred me to does not provide services for Hertz car sales. They did an inspection and told me that standard scheduled maintenance had not been done by Hertz, that there was a hole in a rear tire that they fixed for free, the front two tires needed replacement, the engine filter needed to be replaced, the cabin filter needed to be replaced and a mudguard for the rear tire was hanging and broken. I have tried to call CJ many times, but I cannot get through. They did authorize a replacement for the front windshield, but I will have to find a Nissan dealer who will bill Hertz car sales because the camera is attached to the windshield and I cannot find a dealer who works with Hertz. So I have to choose to drive with a broken windshield or have a camera. Why should that be?This was a high mileage car, but as a sales tool, they tell you they have to do all the maintenance or they cannot rent out the car. Do not believe it. I am beginning to think that there is something wrong with this car because both Firestone Complete Care and Discount Tire could not find the car in the system.I drive back and forth to California and I am always aware that there are some possibly major issues with the car. When I purchased the car, my salesman Ron did not do a walk-around with me and it slipped my mind because I was there for a long time. I could not have seen the dirty filters, but I would have seen the tires and broken mud-guard. I sent photos and a I have called 15 times and I am getting nowhere. I never leave a negative review because I know what impact they can have, but I am hoping I will finally get the work done and feel safe on those long stretches of road from Arizona to San Diego.
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August 2023 by Allen S
I recently bought a car from Hertz Car Sales on Bell road, and it was an amazing experience! The vehicles are top-notch since they come from their rental fleet and are all well-maintained. What really stood out from other dealerships was the amount of respect that the sales workers have for the customers! I've only have had bad experiences with dealerships, especially them not caring about my situation; but here it was different. Trisha, a product specialist at Hertz, was truly invested in making sure that I was making the right decision. She went above and beyond for us and made the car buying experience painless! Another great thing to add was my test drive period. I had plenty of time to get comfortable with the car.Thank you to the Hertz Sales Team!And especially Trisha!!! :))
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August 2023 by Cheikh Mbengue
Shout out DAVID Espinoza, I bought 2021 Honda accord hybrid from him. Because of his experience and the research he has done.I was able to use my Florida driver license and military order to qualify tax exemption up 3k that was a relief for me and my wife. I booked flights from Vegas to Phoenix and I was able to drive back to Vegas 3 hours later.
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August 2023 by Natasha Chapman
My daughter was looking for a new car before she went off to college. So we found a car at Hertz and when we got there we were greeted with a big smile by Trisha! She gave us our space to walk around and provided us with a list with full details of all the cars on the lot, which was helpful.We found a car and Trisha helped my daughter's first car buying experience flawless and easy. She was great to work with! Now my daughter has a very nice safe car for when she leaves for college.
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August 2023 by Nelson Vega
I came into Hertz and was greeted by Trisha who did a fantastic job. She was very knowledgeable about the car buying process, inventory, and everything else. She really helped streamlined the process for me and my family and was very nice and understanding the entire time. Highly recommend!
