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March 2023 by Frank Thorwald
Great avian vet
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October 2022 by Heather Z.
Simply wonderful people! Compassion and Kindness go a long way! I recommend this veterinarian.
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August 2022 by Suzanna S.
The staff is very knowledgeable but most important kind. I am always confident that my pet (family member) is getting the best care.Thanks!
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July 2022 by Sheylyn J.
Let me preface my comments by saying that normally I respect Veterinarians a great deal because they need to know things most medical professionals have no clue about because their patients don't speak human and I am very sure that Dr. Frank is overall a very good veterinarian, however in the past 3 years ALL of the medical professions including the animal doctors have changed and in many instances not necessarily for the better and as an animal lover that saddens me deeply. We rescued a bird from someone who apparently didn't know much about caring for birds. In our care he was doing a great deal better and was thriving considering where he came from. He was happy and feisty and very much alert. After having him a little over three weeks he developed some kind of a sore on his leg that he started nawing on. The bird was really bothered by whatever the injury was that occurred and I knew it was serious enough to seek out a vet on an emergency basis. After being told over the phone by two other exotic vets that it wasn't an emergency (how would they know without seeing the bird) I was referred to North Central by our regular vet. On the positive side North Central did accommodate our little guy same day for which I was very grateful and they were very caring to our bird and nice to us however, on the not so positive side the emergency price was way out of line from the other exotic animal hospitals. Nevertheless, we paid the $215 emergency price as the vet was supposedly quite busy although when we were there we were the ONLY clients. The total bill ended up being over $500 and it could have gone as high as $1500 or more for a multitude of other tests which for the average person, who cares for animals and isn't rich, is out of range for their financial ability. In treating our bird they put a very thick plastic collar around his neck so he wouldn't chew the bandage which I get but I don't think it was necessary as he simply couldn't adjust to it. He died the next day. Even though the injury, he went from eating and drinking, chirping, having perfect stools and being active to death in one day after the veterinary visit. They told us our bird was likely a senior bird and I am convinced then that at the bird's age the collar stressed him out too much and his little heart gave out and that caused his death. I think some of what they did for him was good and probably needed but a lot of what they did do was far more costly than effective. I'm out cost wise on meds I cannot use or return, as well. Although the vet tech was knowledgeable and very nice, even for the price we never did see or talk to the vet herself. I wish our experience was better as well as the outcome for the bird. That will be a hard call to make as to whether we will go back to this vet or not. Due to the increase in exotic pet owners we definitely need more vets that are experienced in exotic animals that are also very affordable and accommodating too. This animal hospital is getting only 3 stars but shouldn't it be getting 5 stars? There is something they need to fix in order to do that.
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July 2022 by Todd I.
when I was working at the county shelter, a co-worker recommended North Central Animal Hospital to me. she takes all her pets there. I drive 30 minutes each way to use this facility because they have proven time and again I can trust my baby to them. never once have I felt, "rubbed the wrong way,". nor have I ever felt my girl wasn't receiving great care here. it's really a huge relief knowing I can trust the -entire- staff here. From phones and emails to reception, the techs, and the doctors.... These folks are golden.
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July 2022 by Elizabeth G
Tried to call several times this morning. I get a message that some conference room is closed. Looks like the phones were not forwarded back to where they should have been. A couple of weeks ago I contacted them via their website and the person who answered did not even address my question. Very poor customer service.
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May 2022 by Devyn W.
Let me start by saying, finding an avian vet is difficult to begin with. But finding one in a serious emergency, in panic mode, is brutal. These ladies got me in same day (within 30 minutes of me calling), on a Saturday, and saved my conure. Even when I was not easy to deal with- (panicking, bitchy, freaking tf out). Don't listen to the other reviews (that's what originally caused me to freak out and have doubts while i was there), these ladies are all phenomenal. Glad to have found them in this emergency for future use (hopefully no more emergencies).
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May 2022 by Chris B.
I observed my 17 tear old Moluccan cockatoo holding her left wing away from her body and, carefully palpating it, discovered a large lump on the chest wall and the wing likely being broken at the shoulder. I took her down to North Central Animal Hospital, a 2-hour bumpy ride, and had to fill out 6-7 pages of questions regarding her history. After an hours wait, an employee of the clinic came out and handed me a clipboard of tests I had to consent to being done for her to be treated: on page two of four, I stopped reading after the charges for the tests exceeded $4700. "She's a bird with a broken wing. Why can't you do your job and treat the injury?" After waiting another 3 hours, 38 minutes, they finally took my cockatoo inside. I had to authorize ~$2200 work of tests, nearly $1000 in vet fees, several hundreds of dollars in lab fees, more for anesthesia, more for X-rays, more for pathology. Following that physical and financial trauma, we had to drive home and back again the next day, awaiting test results. A cancerous tumor had infiltrated her left lung sacs and rotted the bone in her shoulder. She was dying, no hope of recovery without agonizing days passing for her. I authorized giving my precious companion a fatal drug overdose. It couldn't be done that day, so I had to drive another 4 hours to have her put to sleep the next day. I've been a medic, trained for combat medicine; I was once an operating room technician and have worked in a trauma hospital emergency room, seen and helped treat countless patients who died of traumatic accidents and/or wounds; I've tended to skiers who'd fallen significant distances, stabilized broken arms and legs, horrific lacerations; stopped at auto accidents and tended to badly injured motorists -- and resented that I couldn't be with my darling companion in her last conscious moments, having raised her from the minute her beak first poked through her egg. I wanted to be with her to comfort and console her in her last moments but couldn't because "...it's just not our policy." I made my experience known to first one technician, then another, then another, and finally a vet: I wanted to comfort and console my good friend and companion of 17 years in her last moments: I owed her that. I would not relent, and finally was given permission to be with my baby -- who was clearly traumatized by her rough treatment the previous two days. When we were given access to be with her, she'd already been sedated then anesthetized: she was completely unresponsive. She was jabbed with a syringe in the neck and put to sleep. This practice isn't about healing pets and comforting owners: it's about avarice and greed by people in a big hurry, a lot of inexperienced kids with a diploma who think they know more and know it better than those who dedicate their lives to intelligent animals that feel fear, terror, pain, and trauma -- but might profit from having a loved one hold, comfort, and talk with them in their last moments. The final straw came when, driving home, I got a message from the clinic wanting to know how my pet was doing after treatment. Heartless, and cruel.
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April 2022 by Maria G.
I have been bringing my dog here since 2020 & they have always been helpful and nice. I love that they always answer when I sent a text.
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January 2022 by Victoria S.
I hate writing this but I hope it helps the next person. I would not recommend North Central animal Hospital. My personal experience was devastating. I've lived in the Slope area for over 25 years and I took my rescue Chihuahua Lee Lee there for most of her life. One day while bathing Lee Lee she caught her nail in the drain and it started to bleed so I took her to North Central Animal Hospital . They told me this was common and said they could patch her up but needed to keep her because the doctor was unavailable and I couldn't come in because of Covid. So I had no choice but to leave her. They later called and told me they had patched her up no problem but asked if they could trim her nails. Seeing that it was Lee Lee's veterinarian and they were aware of her heart murmur and her delicate age, I agreed. Soon after I received a call and was told that while a tech was trimming her nails she had a heart attack on the table and they were trying to keep her alive but I had less than 15 minutes to get there to say goodbye. She went from she's fine you can pick her up but we'd like to trim her nails for $25 to she's dead, come say goodbye. Unfortunately I did not make it and she was gone. I did not know commission was made on upgrades and additional sales, and for this reason I feel they were over aggressive for $25. When I finally got to see her I saw how short and raw her nails were, I can't imagine how terrified she was. I would NEVER take my animal to North Central Animal Hospital. I'm still sick with guilt about it. She didn't deserve to go that way.
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October 2021 by Lorraine G.
These people are crooks charged me over 800$ and my poor dog didn't get any better I called again and they wanted to charge another 700$ for more test STAY FAR AWAY FROM THIS PLACE doctors are pushy they want to charge u unnecessary charges my dog even hated it there bad vibes bad people..
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May 2021 by Vanessa P.
It's a no from me dawg. After coming here a few times, I learned wait times are long. And they find ways to upcharge on the wellness plan. But one thing I appreciate is that They Always text the following day to find out if the dog is OK. The dog usually is and I respond with a "thanks so much for checking in" and they respond with "hey, let us know if you need anything". Today the dog is actually not OK and I told them that. And I asked them what I should do and they have ignored me. The vet techs are real nice. I have never met the vet so I am guessing that might be the source of the grift. Check previous reviews. This place does not get a gold star.
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February 2021 by Daniela S.
Go to a diff vet if you can . I went here one times for my dog who got some type of skin infection and the vet Charged me $330 for a whole bunch of stuff that was not useful for my dog to get better. She gave him a special shampoo and conditioner when I'm sure she knew there was a better option but she told us if that doesn't work to come back again. Which is stupid if my dog had wounds, inflamed skin, and inflamed paws. Not sure how she felt that was the best course of action. I'm really concerned if this how she decides to run her business. Seems like this is just a business to continue to have you come in and charge u each time. Not really there for the animals well being . Months later my dog is still suffering until we found a new vet who gave him a shot for the infection and antibiotics. Hopefully my dog gets better .
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November 2020 by Adrianna Daingerfield
Quick and easy got done in a quarter of the time that it would take at the MVD and was way clean took proper COVID-19 safety measures, UNLIKE THE PHOENIX MVD.
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September 2020 by Rachel E.
After calling about 15 vets in the area - no one would take my dog for an emergency (everyone kept sending me to Blue Pearl, which I get but I wanted to establish her somewhere and have been trying since I adopted her) as a new pet/client (I rescued my pup about 2 months ago) this place came to the rescue. I called and they originally told me a couple weeks out and when we explained our situation they got us in right away - literally right away. Reasonably priced, staff was great and explained everything and answered all my questions. They didn't keep her until I paid, they let us wait together while we figured things out and she had her tests done. Nice small grassy meeting area for the pups and techs. So happy we finally found our new vet Thank you for caring about my pet would no one else would, real animal lovers. She is healing now and we are grateful for all your help during this weird time.