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February 2024 by dominique constans
Well located, close to downtown and access to highway. Nice people. Space for parking. Room large and clean. Bathroom with everything and separated.Rooms: Large and clean
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February 2024 by uwe kriks
Perfect place for a stay in Phoenix. Close to the capitol and to downtown actually. The breakfast is good, the location is quiet. Also the staff is friendly. I'll stay here again if I'll ever be back in Phoenix.
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February 2024 by Timothy W.
A very nice hotel that is loosing sight of the little important things, like missing channels on the TV and window shades that you can't raise (room 202) Even though the view from the room is terrible with the rain and weather conditions it would have been nice to be able to look outside. At almost four hundred dollars a night, we expected more. The breakfast was very good.
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January 2024 by Rodolfo Rodolfo
Nice room, calm. Good service.
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January 2024 by Lester Hill
Still waiting for my return of the One hundred dollar
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January 2024 by joshua jones
King room jacuzzi only fits one but nice
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January 2024 by C
It's clean, staff was nice, a close to
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January 2024 by Shawn Leeson
Be very careful when traveling to choose a good hotel. My wife and I chose Holiday Inn Express in downtown Phoenix, thinking it was a good choice. She prepaid for the reservation using her card. They asked me for a credit card number to put a $100 hold in case of incidentals, so I gave them my card. My stay was going very well until I realized they placed two additional holds on my account for the room charges. I asked about it and was told it was a mistake, and that the correct card would be charged and the charges would fall off of my card when I checked out. I will also say the clerk told me this error had occurred before, so this was not the first time. I checked out the morning of 01/11 and the $187.24 they took has still not been returned to my account. I have spoken to the manager, who said there is nothing they can do. She did provide a letter confirming it was their mistake, but my bank is still waiting on their bank to release the held funds. The original $100 hold was returned, but the additional $187.24 is still missing. That money was intended to fund the rest of the time I was in Tucson. I emailed their corparate office, but will be shocked if they even respond.So just be aware they can charge your card without you actually authorizing anything, your money can be kept from you for days, if it causes your account to overdraft you will just have to file a fraud complaint after-the-fact, and there is nothing you can do about it. Side note... Hertz car rental also placed a hold on funds when I rented a car from them those funds were released within 10 minutes of me returning the car. So, I'm not sure why Holiday Inn Express is struggling.As it stands, they have stolen money from me until I see it back in my account.
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January 2024 by Marie C
I was charged double. The area is filled with homeless and is very dangerous to walk around at any time of day. The front desk staff Aurua, was rude, inconsiderate and lacked basic customer service. The housekeeper ignored my sign and demanded I tell her when my stay is over. Book elsewhere is my advice. Dangerous neighborhood And the staff are ignorant.Safety: Very dangerous neighborhood.
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December 2023 by Juan S. (JuaNirO)
Great location. A little high price.Rooms: Spacious and very clean rooms.
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December 2023 by Heba Nasr
I am coming from Michigan State.I traveled all the way to Arizona with my son for a soccer tournament. I booked my room in your esteemed hotel as I am a Holiday Inn member, but unfortunately this time I think... That I made a mistake in choosing my place of residence, as I did not receive good treatment in terms of cleaning the room, as I had had a long and hard day. I returned to the room to rest and did not find my room properly arranged at all allso i informed your office front office at 11 am + the room services lady in the manner followed in this regard, as I was forced to change the room, and this is a difficult matter for me and my son after Long and hard day . The next day, when we left, I also asked for the room to be cleaned. This time they came to clean the room but only made the beds. But the bathroom was still dirty and they didn't clean any of the trashI did not expect this from you as I you charged me good money per night though. ?Please take what you deem appropriate regarding this matter so that I do not give an inappropriate evaluation, and this will affect your relationship with your customers.Looking forward to hear from you
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October 2023 by Erin Barraclough
The rooms were clean. Beds were comfortable breakfast was amazing @ checkin was quick and easy and they let us check in 1/2 hr early which was very much appreciated. Park across the street. Seemed a fairly safe neighborhood.
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October 2023 by Rudy
The location is good because it's close to downtown. It's not such a good neighborhood, but hey, the parking is free. The property is in its own world when you set foot in the parking lot compared to the surrounding area. I enjoy staying here.
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October 2023 by Pilar G Zavaleta
We had a great experience with breakfast and the service. The pool was dirty but I think and hope it's because of a storm the day before we arrived.Food & drinks: They have a pancake maker and lots of options.
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September 2023 by Manny G.
Im on the fence. Location is terrible. Rooms are spacious and clean. The staff are fantastic. Location is terrible. The breakfast is standard HIE fare. Nothing you will right home about but decent and the area is kept super clean. Did I mention the location is terrible. I was just happy that my car was still where I left it. Over priced for the area.
