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February 2024 by Patrick K.
HORRIBLE experience, some of the worst and most ignorant and disrespectful customer service I have ever received from the front end register assistants to the store manager who refused to give me here name...that's okay Mam' as I will find out your name in full to be added to my Better Business Bureau report I'll be filing next week after I speak with someone at Home Depot Corporate Customer Service or Complaint Department.
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February 2024 by James Schmidt
Absolutely! Overcrowded lousy experience lousy service. If you can avoid using this particular home depot I would stay away from it
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February 2024 by Terrance Gluvna
Often out of stock on common items, adapters, and fittings. Good service, but that’s it. Can’t pay by phone. Overall weak.
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December 2023 by Jeff ..
12/1/23: Been going here for 25-yrs. Has been going down hill since Covid. Now they've gone off a cliff! Tried to get help in lumber several times over 1/2 hour. Clerks kept paging help. Nobody showed. Manager said he was busy. Second time he just hung up on me. Told front desk "Guess I'm going to Lowe's". He just smiled and said "OK". Went to Lowe's in N Scottsdale. Lowe's is well staffed, especially at the Pro Desk, and is responsive & courteous. This store is meticulously kept. It's my new home store. Home Depot has been fired.
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October 2023 by Lisa L.
Customer set is horrible. They don't give a military discount and when asked they said only if you download the app. Which is horrible because a lot of military and retired people don't do apps. Manager basically said she doesn't care at all.
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October 2023 by Steve & Annette Economides
This is the home Depot closest to my home. I'm in here all the time.95% of the time the staff help is awesome. I've had a couple of strange interactions with tool rental staff. The rental manager was helpful, but kind of harsh with employees who needed some training.Customer service people are super helpful with returns.
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September 2023 by Danny Sayegh
For years, I've been a loyal customer here, always having positive experiences until this unfortunate incident tonight. I attempted to return a small, modestly priced item that appeared slightly dirty, despite never having been used. Despite my long-standing patronage and the fact that I made the purchase with a Home Depot credit card, the gentleman at the customer service desk refused to accept the return. This, despite the return policy clearly stating that it should be a valid return. To add insult to injury, his demeanor was far from welcoming. He failed to acknowledge my presence when I approached him, yet he greeted the customer right behind me with great enthusiasm. Very disappointed with the customer service at this location.
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August 2023 by Christopher C.
I've never seen employees work so hard at avoiding customers as home depot employees do.dang I wish Lowes was closer
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August 2023 by Grant Olsen
NEVER utilize the HD installation service, AKA contractor broker. Apparently they take all the money up front and the quality of work is the worst I've ever seen. This is no longer a new door and the work is not even complete, 1 month after the contractors left claiming they don't know what they're doing! Holes are drilled in places that do not require holes, and the door hasn't locked creating a security issue! Personally have asthmatic conditions and this is not healthy for me to have holes in the side of my house with all the dust blowing in from storms. Get your act together Home Depot!!!
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July 2023 by Tasha W
Dan (Manager/Supervisor?) was extremely helpful with an issue I had with a rental not charging correctly to my card. There was another gentleman who was working the rental counter who helped me, also, and he was also very helpful. Not once did I feel like an inconvenience and they made it their mission to help me out and resolve my issue right then and there, despite it taking up a good chunk of their time. Thanks so much, guys! :)
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June 2023 by Debbie Thomas
There’s certainly enough workers at this store–however, they’re totally lacking in customer support and satisfaction. I had to ask 3 different employees the SAME question and the best assistance I got was “I don’t have any, try aisle 41” on other side of the store! Then I’m told nope, try aisle by the wall. Said how about I try another Home Depot or building supply! Mentioned lack of help again at check out…crickets. So unless I’m there for a plant or paint I can find myself I won’t be shopping there again.I did find help, explanation and solution at 10 minutes before closing at Cave Creek and Cactus!!! They’re ALWAYS fantastic there and have people that are knowledgeable.
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June 2023 by George
Don’t know what has happened to Home Depot at Tatum and Bell but their level of customer service has tanked. I have always thought they were great and I don’t own an appliance that is from anywhere else. Recently bought a new dishwasher and it sat in my dining room in the box for almost 3 weeks while I was told the parts were ordered (I found out they weren’t). Can’t hardly ever get any help over the phone so after 3 trips to the store I finally told them to come pick it up. Went to Spencer’s today (Saturday) and they will be delivering it and installing on Monday. Same model and $50. less…..I won’t be buying any appliances from Home Depot in the future…..
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June 2023 by Tyler R.
I witnessed multiple unsafe acts on powered industrial trucks endangering customers and staff alike and was then almost hit by an operator reversing from an isle while looking the opposite direction. No control measures were in place and the flag person was not paying attention. To top the experience off the payment system went down. Big management failures at this location.
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June 2023 by Linda M.
I just returned from this Home Depot and found Cory, in the window treatment area, and Anthony, in the kitchen department, extremely helpful, informative, and friendly. I don't usually write reviews for big stores, but to encounter such outstanding salespeople I had to commend them.
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May 2023 by Dubboarder 23
What can I say home depot never dissapoints. Love every one the same. Keep up the cool employees here though. Good place to shop for sure
