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March 2024 by Valencia Pettis
I am giving this office 1 star due to inconvenience for disabled and elderly clients. Today, I was greeted by receptionist. I let her know that I am dropping off my mother’s taxes (previous client). Back story: My 70 year old mother had a stroke in 2019 and is disabled from the waist down. Therefore, it’s easier for her to have us drop off her taxes (this has been done before but at a different location/year. This location just has to be closer to me). The receptionist proceeded to ask the following: Has she had her taxes done by H & R Block before ? Answer: Yes but at a different location, I said the location and the receptionist began to look up her information. The receptionist asked is there a reason why my mother isn’t able to come inside to sit with a professional. Answer: yes, she had a stroke in ‘19 & it’s harder for her to move around and get inside as her lower extremities are not mobile. Receptionist said oh I’m sorry to hear that and I understand. Proceeded with you seem to be a nice person but for your mother safety (identity), she would need to come inside or send over the information (drivers license and social security number) by email to Maureen. I called my mother while I was there and asked her to have her caregiver take a picture of her State ID and social security number then send it to the email that was given by the receptionist. The receptionist also asked if I had POA and I said yes, I can get the paperwork to you if I need to show proof— as I didn’t think I needed to show which is why I didn’t bring it. The other location just simply didn’t make me jump through hoops. The receptionist proceeded with stating that I can drop off the taxes (which I left there) & Maureen would get the email and will go forward from there. I also left all contact information directly for my mother as the receptionist kept saying that this is a security issue and for her safety. My mother received a phone call saying “who am I speaking with” as the caller called my mother. My mother said her name and the caller said “yes that is right”, This is Megan and you will need to come in and proceeded to ask what time works before for her. She also stated that next year she would need to have a POA in place (which I stated that I have the paperwork in previous conversations in person). My mother let her talk and she kept saying it was for her safety. My mother doesn’t make her own appointments, my mother doesn’t drive, my mother said that she will contact me. Which is what she did and I returned back to the location and asked for her information back. When I returned the receptionist acted as if I wasn’t there this morning (not even a hour passed).My problem is that her information is in the system (confirmed by the receptionist). If it was a security issue then my mother information shouldn’t have been asked to be sent to Maureen. Who we didn’t even get a chance to speak with— Also the inconvenience for disabled & elderly especially when they are in the system, & POA documents can be presented.I have taken my mother’s taxes to the previous H & R block location she has used in the past and taxes were completed without hoops being jumped!So simple!
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March 2024 by Garret Granata
Karen Campman from H&R Block was amazing. Last year I went into the H&R office at 67th and Happy Valley and it was a fiasco. I was regretting going there. Then Karen stepped in and helped us out. This year I had my taxes prepared by Karen (on line) and it was so quick and easy and she got me a return for the first time in years. Taxes have never been so painless
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March 2024 by Josh Shields
Love the professionalism and knowledge of my tax professional who works for me every year. Karen Campman who is at the HR Block at the major intersection of Bell and 7th street is absolutely the best to work with. I trust her with all my financial paperwork and works with me to make sure I have a perfect return and gives great advice for next year. She is truly an awesome professional who is so easy to work with when dealing with stressful taxes.
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February 2024 by Virginia Wight
Steve is excellent at tax preparation. He always completely answers my tax questions and makes me feel comfortable to ask them.
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February 2024 by sean kennelly
Great service, accurate, and secure.
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February 2024 by Sarah
Steven is amazing and professional. He explains everything and answers my questions if needed
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January 2024 by Tanea Woods
They are really nice ? people God bless
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August 2023 by Sujyot Mony
Steve was very efficient and experienced with preparing my tax return. He was helpful and answered all questions. No wait times, fast and easy process, would recommend this location.
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August 2023 by Dyllon Gatchell
When I filed my most recent taxes at this location, I wasn't even asked how I wanted to recieve the return. I was hoping for a direct deposit, however they filed it for a paper check. Because of this neglect I have been waiting for my refund for almost 3 months. I would not go here to file your returns, pay someone else. They wont do it right.
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August 2023 by Debbi Sims
My tax professional was awesome and extremely professional and helped me get everything ! I will definitely come back next year!
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May 2023 by Chantry Chadwick
Chantell maxwell was absolutely amazing!! She was so sweet and explained everything clearly and thoroughly for us.
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April 2023 by Sarah Hart
They now charge extra based on how many w2s you have just ridiculous in this economy
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March 2023 by Raymond Garza
The woman here was very rude, unprofessional, and sarcastic when my fiance asked a question. The question wasn't even directed at her (the tax specialist) as ny fiance was asking me.
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February 2023 by Kris DoncouseOrozco
So I have to give a star in order to actually give a verbal review. I went there today and initially was given $1873 refund. The tax professionals then went about clicking stuff on the computer and my refund was $35. They're goal the tax professionals said was get me to zero. I'm confused right now and don't understand.
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February 2023 by Gerardo Peace
Awesome Experience! Very professional and friendly!
