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October 2023 by Google user
I came to this location twice I was working with Annette Betancourt , she was very nice, very helpful and professional, she really knows a lot about taxes. I’m very happy with the service I got and if I could give her more than 5 stars I would. Thanks Annette
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March 2023 by Shy Johnson
Awesome service everyone one was sooooo friendly will be back next year.
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March 2023 by valentino lamaestra
Friendly. Knowledgeable staff. Had me in and out.
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February 2023 by Nicholas Torres
Very help full towards me and my wife and nice she did excellent work on our taxes we was confident and happy with the return will b getting ! Thank u
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November 2022 by Jiliana Aragon
I used to file my taxes with Verda for years and then she became a manager so I couldn’t file my taxes with her anymore. I wish all employees at this office were like here. The person who originally helped me was trying to get me in and out of the office. She made me feel very uncomfortable when she has stated I needed to give her an amount to pay the IRS back every month. So I walked out. I didn’t file my taxes on time so I called the office to get all of my stuff back since they kept it all and didn’t try to keep me as a client. Then months later, I called again to see if someone could help me with my situation and they said they could but it wasn’t great customer service that offered compassion and empathy for my situation. Rating a 3 because of the lack of good customer service. I would rate a 5 for Verda though.
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June 2022 by Hugo Gonzales
I FILED MY 2020 STIMULUS AND 2021, AND THE IRS TOLD ME THEY DIDN'T FILE RIGHT.????
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April 2022 by Ellie M.
Maria Acosta was the best person I could have ever imagined to handle my taxes. She made it easy and really helped me understand what I was doing. I love this branch! Highly recommend asking for Maria or any of the lovely tax professionals here.
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April 2022 by Crystal
I was able to be assisted in a quick manner without an appointment. The whole process was simple and stress-free.
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March 2022 by Stephy _1248
Worst experience ever, came to do my taxes with Cynthia Yazzie. She was not professional at all, poor customer service. Made me feel like I lack knowledge, she told me I should be more educated on how taxes work, so I decided to leave and go somewhere else. Also, online it stated I would pay $80 and they were charging me $200 so I told her to make the change and I had an additional coupon of $25 so I told her to deduct it and she was like I'll use this coupon for someone else since you’re already paying $75, literally not her decision to make. Never coming back.
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March 2022 by Ricky Harvey
Annette is very knowledgeable and efficient. The option to be both meet in person and sign/finilize online is great.
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February 2022 by Chattta _.
Worst experience ever, came to do my taxes with Cynthia Yazzie. She was not professional at all, poor customer service. Made me feel like I lack knowledge, she told me I should be more educated on how taxes work, so I decided to leave and go somewhere else. Also, online it stated I would pay $80 and they were charging me $200 so I told her to make the change and I had an additional coupon of $25 so I told her to deduct it and she was like I'll use this coupon for someone else, literally not her decision to make. Never coming back.
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February 2022 by Karla Valles
Cynthia Yazzie was very professional and she was super helpful on top of all her professionalism she was personable and it's rare to find these two qualities in one person..thank you Cynthia..you rock!!!
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February 2022 by William Moreland
My tax preparation was done by a very knowledgeable person and she was very friendly and went above and beyond all my expectations.
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February 2022 by Florina Guerrero
Maria is a great tax agent she explains everything in detail ? she is very friendly and has a welcoming attitude
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February 2022 by jody plummer
Annette Betancourt always goes above & beyond to do her best.
