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March 2024 by Becky McClain
Love all the "never go out of style" designs! My true go to store....
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February 2024 by Manny Olivas
I would give this store 0 stars if possible. Store is an absolute mess, staff is senseless and incompetent. They’re unaware of items they do/do not carry in their own store. The red-head working the counter specifically was rude; she had absolutely no taste — in her personal style — as well as no taste in how to welcome a paying customer, so she can make enough money to purchase scrunchies or whatever she had going on in the frizz chaos. Overall, stick to online for convenience and wonderful customer service. ✌?
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October 2023 by Marina K.
AWFUL customer service. They made me and a woman in front of me--who was pregnant and had a toddler--wait for 15 mins at the register while they chit chatted folding shirts. Then, they took forever to exchange the pregnant woman's purchases moving at a sloth's pace. Once they finally got to me, they told me that my J Crew Factory purchase couldn't be returned since it's not a factory store--even though my return slip specifically said I could return it at any stores.
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October 2023 by J. L.
So very thankful for Gwen. She helped me find the perfect outfit! Worthy every penny.
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September 2023 by Eric Gradel
Just want to acknowledge what a great experience I had interacting with Gwen Singer who is the assistant manager at this store! She went above and beyond to help me locate a favorite item of mine. It has been many years since I last encountered a retail associate who was so extraordinarily helpful.
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June 2023 by Chippy K.
This is my very favorite J Crew store! Super helpful staff and a great selection. I bought a lot of cute clothing for my beach vacation. Love their 60% off section and found a number of things. Great experience!!
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June 2023 by Jeff H.
Wow! We were so impressed with the staff at this location yesterday! They went out of their way to help us with product selection and coordination. So friendly and helpful. We loaded up on summer wear and felt like we got some really nice clothes for a reasonable price. They offered to ship a couple of items to our home free because they weren't in stock at the store.
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May 2023 by Jen H.
Sales staff, with the exception of one woman, were extremely rude. Store manager needs to work on customer service training stat.
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April 2023 by Brad L.
I've been to multiple J Crew stores over the years and this has been the only negative experience I've ever had. The younger woman working today (4/24/23) treated me fine, but the older lady was extremely rude/dismissive. She was kind to others in the store so I couldn't help but feeling it was homophobic as I was leaving. This experience has changed my entire thought about the J Crew brand.
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February 2023 by Jaime F.
I went here with a friend today, as she had a few items to return. Beautiful store, horrid employee we encountered. As we walked in to get in line, we felt scolded by an older woman with brown curly hair. She snapped at us to go around the table and get behind the last couple in line. They only had one register open because the other registers were down. Service was SLOW! The grouchy older woman continued to walk by and give dirty looks and make excuses as to why the wait was so long. We were not interested in her curt demeanor or the excuses. We had 3 people in line ahead of us. When another woman came in for her shift, she was able to get a hand held device to immediately jump in and start assisting guests in line. How easy was that! It doesn't matter how beautiful your store is if your rude employees kill the vibe...please counsel this woman so other shoppers don't have to feel the way that we did. It appears by your reviews from today that Niko had a bad experience with this same woman.
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January 2023 by Niko
A vast majority of their sales reps seem very nice, but there are one or two who really cause a stir. So much so I walked out. It always seems as though the team is getting their heads on straight at all times. Feels almost chaotic! I have loved their clothes and their deals but this location must see that their behavior makes for an unwelcoming experience.One older rep, shorter with curly brown hair, asked me to move out her way to stock a rack I was looking at. I have no problem moving out ones way, but she said it rather aggressively not once but twice with no please or apology. Just a very quick "excuse me!" with a hand full clothes on hangers. Proceeded to do the same thing to my wife as well. She kind of just zips and zags throwing herself around, giving her uninvited opinion on peoples clothing choices, many of which are rather negative. Thought that was very odd. One occasion, I got in line with a sweatshirt I found to be cheaper online, hoping they would price match. She approached me and asked what I selected. I said the sweatshirt and asked her if they price matched. She told me "I doubt it is cheaper than what we have in store". I just politely told her I just pulled it up with the item number and found it was $50 cheaper. She went to say, well in order to receive that I would have to stay in the long line that I was already in. Found it all just super socially awkward. That perhaps she didn't want me to buy anything.I would usually lean into the idea that maybe it is me having a bad day. However, with each experience I catch the eyes of other customers who too are overwhelmed by the staffs behavior, this woman's in particular.I hope they can see this, and make the adjustments necessary.
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December 2022 by Maria Celina Borquez Tepezano
Amazing place with low cost on high level brands!
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November 2022 by Reina P.
I am a regular patron of J.Crew, and in this encounter, I left genuinely considering whether I will ever return to this establishment. While shopping, one of the shop attendance ripped clothes out of my hand. Every time I picked up a new item, whether that be an accessory or an item of clothing, they were taken from me and immediately put to the front. I reiterated multiple times that I did not want a fitting room, and the shop attendant went as far as to j*** the clothing out of my hand and said they would be keeping it for me at the front. I did not see this behavior replicated with any other patrons, but every other patron was white, and many perceive me as "black." This older lady with framed glasses singled me out and made it very difficult for me to shop and enjoy my time. Unfortunately for your shop, I *was a regular with a high net worth, and now, I'm just a person with a high net worth who does not see themselves returning for future harassment.
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November 2022 by Brittany Netto
If I could leave zero stars, I would, but I would like to warn people of the rude, unhelpful, lazy, incompetent staff I have ever met in customer service. Please find somewhere else to shop. It will be in your best interest.
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July 2022 by Hailey P.
This J.CREW location always has a great Sale corner! If you know me, I love a good deal. The team working the store is always friendly and eager to help. I recently purchased some sweatshirts at extra 50% off the sale price for lake/beach trips this summer and they're perfectly light and soft. I've also ordered online for pickup at this location and they're super organized and ready when I come in to get the order. I love popping in to the Biltmore to roam/shop when the weather is nice, and J.CREW is always a must-stop for me! See you again soon!
