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March 2024 by Anthony Camou
Going to Jackson Hewitt to have my taxes was a good choice. I wasn't thinking about this company because I have a niece working there and sometimes it doesn't work.But my niece Elisa prove me wrong because she showed me that she is very professional when it comes to helping her clients and that's what was to her that day she done my taxes.She very caring towards her customers. I seen a very different side of her when it comes to her work and I respect her so so much that should would go all the to help her clients get what they deserve from taxes. Thanks Elisa
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March 2024 by Nepolioan Dynamite420
Elisa was very helfup nd explained everything very well, recieved my full tax refund on time ! 10 outta 10 work
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March 2024 by Sabrina Shattuck
Very fast and efficient. Elisa J has prepared for me more than once with a smile. Thank you Elisa
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March 2024 by Kat weston
Elisa was fast and super friendly will do my taxes again here!
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March 2024 by Jesus Reyes
My online experience with this office to complete my return remotely from home was super easy! The office manager Elisa, took care of my return and finished within a timely manner & explained thoroughly what was needed to complete my return. Definitely recommend it, if you’re limited on time and need to get things done without having to go to the office. Super easy and super friendly service!
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March 2024 by Lazaro Vivero
I was assisted by Elisa and I loved how she helped me with my taxes, excellent attention, I recommend it,
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March 2024 by joey perea
My service was very professional and treated kindly. Thank you, Elisa
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March 2024 by Shae B.
Thank you Elisa for helping me with my taxes. You made the process very easy.U did a wonderful a job.Sharon Cheatham-Brown .
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February 2024 by Darrell Geist
Elisa Josytewa was so helpful and quick to file my tax forms. I would say she was very polite and very competent at her job. Differently will be coming back next year as well.
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February 2024 by Joaquin leyva II
Elisa camou josytewa was fast and Knowledgeable.
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February 2024 by Assia Mubaraka
Elisa was very patient very nice and helpful! Definitely will be back next year. Give her a raise!
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February 2024 by Kimberly Shedrick
DO NOT USE THIS JACKSON HEWITT...BEWARE CONSUMERS THEY OVER CHARGE AND LIE TO CLIENTS. The office location has provided me the worst tax services ever and I PAID $825. I forwarded all my documents to them the day prior. I made one appointment at 2:30 and I called at 2:30 but it already been canceled so I made another one for 6 pm. Upon arrival Elise seemed nice and customer friendly. Nina Nguyen who actually prepared my taxes she went over in detail my W-2 the information my daycare I thought everything was good. She finished at 6:50 pm. I accepted the rapid refund service. She showed me that my bill was $825 more than I've ever paid for my ugly enough because I sent my tax documents prior to the appointment it only took us 30 minutes to get my taxes done. After going to the entire interview Nina advised me that I would hear from serve American Express who does rapid refund within an hour advising me of how much I would be getting back on my refund. She gave me the prepaid debit card explain to me how it works she said because they were closing that if I didn't get the if I didn't hear from American Express within an hour to contact her but she would probably be leaving so I could contact in the morning. I checked several times at night no refund no email from American Express.I spoke with Elise she advised me that that they had to do an employment verification I said I've never heard of anything like that I asked why no one had contacted me to let me know I also asked how often does that happen and at least explain that they were busy and they had customers and that they probably do an appointment verification on two to three people a year and that it was a system. She said until they did the employment verification and got it back from my employer that they would not be able to submit my refund. I contacted my employer whose office was closed I left a message and called my direct supervisor and asked him to do an appointment verification so I can get my taxes. During the Jackson Hewitt interview conducted by Nina, the tax preparer questioned did the taxpayer live in GA or when did taxpayer relocate. The taxpayer advised that at no time did she reside in GA she was simply a remote part-time employee. The taxpayer questioned that she shouldn’t need to file taxes in both GA and AZ as she did not work nor live in GA only worked remote for the company. Nina advised that she had to file in both states. Yet, Taxpayer inquired with how that was possible as no states taxes had been paid by the employer in AZ. Nina stated that she had to file in both. Nina filed taxes in AZ with a return amount of $75.00. Obviously, the taxes were not calculated accurately as the taxpayer’s employer did not pay AZ taxes. Nina did not walk the taxpayer through the requirements of GA state taxes, nor did she perform a GA interview. Yet, the taxpayer was advised that due to the multiple states she would have to pay either $740.00 today if she paid with credit/debit or cash for the filing of the return or $825.00 if she wanted the fees to be deducted from return. (1) Jackson Hewitt advertised no fees for rapid refund and provides no rate list available to clients of charges related to additional forms. Nina advised the taxpayer that she would receive a text from Amex Serve within 1 hour advising her of the approved refund amount. Nina continued, “in the event you receive no text give us a call. We close at 8:00pm and it’s 6:50 so most likely we will be closed by then. So if you don’t get the text, give me a call first thing in the morning. And I will figure out the problem.” The taxpayer followed all the instructions given to her by Nina and activated the car read the printed material provided with the debit care and the return. Not to mention, the taxpayer did not provide the taxpayer a copy of the completed tax forms, only the forms provided to Nina in preparation for the initial tax review, and the one-page
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February 2024 by Daryle Hayes
Elisa was a great help with all my questions. The process was pretty easy. Thank you Elisa
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January 2024 by Jennifer Webster
Jan. 20, 2024 Elisa Camou was very helpful and had great customer service!!! I enjoyed my time with her!!!
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January 2024 by Inez Jaques
Elisa helped me, and she made the process so easy and quick. Super helpful and explained everything to me. This was my first time at Jackson Hewitt and I’ll definitely come back.