-
February 2024 by TrishRog H
Very disappointing! If you have bad credit do NOT apply for the refund advance! I paid almost $200 for the refund advance and told them I needed the funds for an emergency and that my credit was not great.. she said "no problem! the refund will be on the paycard within the hour "...20 minutes later...I get a text saying my refund advance was denied because of credit...AFTER I told them it wasn't good and they said it didn't matter! Now we're in a bind because she lied..I could have filed for FREE online and gotten my full refund!! Wow. Waste of time!! If you have bad credit do NOT do this!! File online and get your FULL refund!!...By the way..I read your response and you didn't even acknowledge the fact that your rep didn't explain the whole process!!! In your reply..you stated situations that are completely irrelevant to me and tried to blame the bank...take responsibility for your reps not doing their job properly!!
-
August 2023 by Levi D.
I filed my taxes as soon as I got my w2s. I'm still waiting for my return. They won't accept my change of address. My pay stub sealed in the original envelope is not good. Enough. They refuse to give me my return. They refuse to update my checking acct for direct deposit. I want my money. Alexis in that office so glad to with hold information and decide put my money on hold being condescending.
-
May 2023 by Chrissy Eskeets
Very professional, polite, gets job done accurately. Very satisfied. Recommend to all. Thanks JH
-
April 2023 by Laurence Jenkins
Ester was extremely professional, smart and customer focused.
-
April 2023 by Karen Voss
Filing your taxes with Jackson Hewitt Easy, Quick, and very smooth. Never any concern's.SincerelyKaren Voss
-
April 2023 by Justine M. Stewart, MPA
The service was excellent and the preparer was courteous and very professional. He verified my information repeatedly to ensure my return was error free. My accountant was unavailable so I used their tax services and I definitely recommend Jackson Hewitt!
-
March 2023 by Donald Dominic
They Answered all of my concerns, Very Helpful and Pleasant. Thanks ?.
-
March 2023 by Jan M. Johnson
I wish to give Diana @ the 7th St & Bell location in Phoenix, Az great big THANK YOU'S for helping me during a very difficult time in my life. She showed professionalism, compassion & integrity not just to me but as a human being. She took the time to explain my tax info to me when I did not understand something, which I geatly appreciated. These days, those traits are very difficult to find... I am a veteran who served in the US Army stationed in Germany. Diana understood what that entails b/c her Uncle is a veteran. In my opinion, Diana is a very valuable asset to Jackson Hewitt.Jan M. Johnson... a grateful & humble customer.
-
March 2023 by Levi D.
7th street and Bell ladies and Gent were great and patient. I like them better then H&R block so I'll be coming here again next year!
-
February 2023 by John Alejo
The tax place to go thank u Jackson Hewitt staff it was quick and easy see u guys next year
-
February 2023 by Ashley S.
I haven't had my taxes done in an office for awhile since a family member did my taxes for at least the last four years. I was nervous walking in and Brylee was so welcoming and reassuring. She picked up that i was nervous and calmed my nerves. She is amazing and personable. Walking out with a refund higher than what i did on line working through a refund calculator shows that theretts a reason to have a professional figure out the numbers for you. Thank you brylee and i will see you next year!!!
-
January 2023 by Jasinia Melendrez
At jackson hewitt it's always friendly, fast and accurate service! They treat me like family and make the process so seamless. I love that they also offer a refund advance earlier than everyone else and right before the holidays every year, it really helps out!
-
December 2022 by Stephanie Klages
SAMANTHA GETS IT DONE! BEEN USING THE 7TH ST BELL LOCATION FOR YEARS. Samantha is the only one I use. And she knows her stuff! Super kind, super professional, never makes me feel judged or less-then. . Recommend to absolutely everyone.
-
October 2022 by Reynaldo Garcia
Good customer service. All requests were met to excellent standards.
-
May 2022 by Nic K
The contact number associated with this location appears to be a location on 19th ave and Northern, not this particular location. Why is that? Also the option to schedule an appointment is counter productive as all the times listed are apparently not available? I was also confused as to which location I was attempting to set an appointment with considering the number for this location is meant for another....
