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February 2024 by Illiana Ramirez
Office is nowhere near professional! Customers are calling our office making complaints about them, one lady was crying, another was being called racist by the manger themself!
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February 2024 by Mary Hernandez
Office is not very professional you called to fix a mistake and the manager's hang up on you made mistakes on my return and does not want to fix not good customer service. If I could I would do a zero star
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April 2023 by James Berkheimer
I was treated with respect and the lady who did my taxes explained everything in away I was able to understand what she was doing. She took time and care to do my taxes . She was pleasant and knowledgeable the whole time. She showed me everything she was doing and what to do in preparation for next year. I am glad I had her do my taxes. Her name is Lalita Warren and she knows her job very well.
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March 2023 by E S
The gentleman who helped me file was courteous and professional and I had no issues with him or the location. But Jackson Hewitt keeps raising their rates, I have filed with then every year for over 5 years and every year its costing significantly more to file the same two w2's. I will be seeking a better option for next year
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March 2023 by Rasguan Jones
Jackson Hewitt,the best customer service there is to have when filling. They allowed me to speak freely, understood my personal, worked in a timely fashion. Prepared my return at ease. Recommend. . .Nice, friendly, & amazing.
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March 2023 by Destiny
Our tax expert was nice, fantastic customer service, clean office, wonderful atmosphere and you can trust Jackson Hewitt...
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February 2023 by Destiny De La Cerda
Our tax expert was nice, fantastic customer service, clean office, wonderful atmosphere and you can trust Jackson Hewitt...
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February 2023 by Samantha Hernandez
Customer service was Great. Really nice and Clean. Fast and smooth process.
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February 2023 by donald Micetic
They did not do my taxes right., they said I would owe $48 and I actually have a refund over $1000
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February 2023 by VERONICA HERNANDEZ
Great fast knowledgeable friendly service I've been with them for over 10 years!!!
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February 2023 by Tammie Cruz
Great and super-fast. Spot on with everything triple checked the work before submitting. EXCELELNT
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January 2023 by Vixen M.
Long time H&R Block clients, last year my spouse had a horrid experience so we wanted to try Jackson Hewitt. When we showed up a few mins early to our appointment, there was a couple customers already waiting. We walked in and we were barely acknowledged, a hello and asked to sign in. No big deal, as the one person there, was already working with someone. So we waited patiently with our two kids, who's allergies have been bothering them lately. We deal with sniffles and drainage, and sometimes it can accumulate and cause some coughing. My son, who I told twice to cover his mouth when doing so, was struggling to stop coughing. We got him some water to help. Still waiting 20mins later, a comment was made "I hope he is covering his mouth coughing like that" from the tax consultant and the other customer. So Rude, we walked out right then and there! He is a child, and I his mother had already been handling it. The office smelt putrid, they are not professional, customer care was extremely lacking and we had booked our appointments which means we shouldn't have been waiting for as long as we were. Unfortunate since I came to this location for the good reviews. Well, here's an honest one... because of this experience we're never coming back. We went to Liberty Tax down the street as a walk in and was handled as soon as they could, with communication and friendly service. Avoid this company or at the very least this location since that is how they conduct 'business'.
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December 2022 by Jacquana Gray
Jackson hewitt take care of me very good every time i coming n do my tax with them every year so 5 star for that
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December 2022 by Lasher Tessay
Clean helpful courteous polite professional they always do a good job
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May 2022 by Michael forner
Been with Jackson Hewlett for almost 20 years as a customer. Was referred to this office for a special detail filing. It wound up being a standard filing, but this is the worst office I have been to.First we were being taken care of by someone who had no idea what they were doing. I made little mention but no one would get the hint that this person was the wrong person. The manager could not be bothered, and let this employee continue messing everything up. At the end we asked for direct deposit and we were told the return[s] will be a direct deposit, but no it is standard mail. If this person and office including the manager who again could not be bothered and we have to go through anything Jackson Hewlett will lose a long standing customer. Besides it would cost about the same to have a CPA do the return without having to go through this agaiAnd NO I do not want any feedback or excuses.
