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December 2024 by Amanda Beltracchi
Small wait yet better than other places! Thanks guys!
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December 2024 by Brandy Smith
Overall great experience. The staff was amazing and took great care of me. However, I needed to get the filters changed and their pricing was 4x the cost of any where else in the area.
Cabin filters was running 50 dollars here and running around 20-25 else where.
Engine filters were running around 27 each and I needed 2 of them. Else where they are running 21 so not as bad per filter.
Just word of advice do your research. :-)
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December 2024 by Kellie Hoverson
The worst jiffy lube on the planet. I’ve gone several times because it’s the closest one to me only to be turned away because they don’t have any workers that have showed up, or they are just closed completely not a soul in the establishment during business hours. Do better.
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November 2024 by Cheryl Kunis
It took 45 minutes for an oil change, one car finishing up when i arrived. I think they spends lots of extra time looking at things I did not ask them to check. Just wanted oil. Person was nice and helpful.
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September 2024 by Brock
Saturday at 1230 there was nobody outside to greet me. Finally found someone inside and he looked surprised to see someone. He went on to explain he couldn’t help me because he was the only one there and corporate doesn’t allow them to work on cars alone. May be a one off but I won’t be back to find out without a compelling reason.
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September 2024 by Natalie Natalie
DO NOT USE JIFFY LUBE ….
This place is a complete mess, with young employees running the show. A guy working there broke a part on my car while I was watching. He apologized and called his manager over. The manager came with pliers and tried to fix the part by squeezing it, but that didn’t work. He then told the younger guy to tell me that if I went to AutoZone for a replacement, he would fix it.
I went to AutoZone, but they informed me that the part was specific dealer part and couldn't just be replaced with a generic one. It was a sensor that the employee had broken. So, I returned to Jiffy Lube the next morning to talk to the manager, who happened to be the same guy from the day before. They admitted to breaking the part and said they would cover the cost. But when they saw the online price was $400 they called their area manager, named Russ.
Russ said he wouldn’t pay for it because his employees claimed the part was faulty. My car is a 2020, and I still have the part to show there was nothing wrong with it. The area manager was dismissive and said he wouldn’t pay, regardless of what I said. Initially, they were going to cover it, but then Russ changed his mind.
My husband then suggested to the young employee that he should do the right thing since he admitted to breaking it, and we would be willing to split the cost. The kid reacted angrily and shouted at my husband, saying he wasn’t a man if he was they wouldn’t have had to try and fix my car. The manager was right there and witnessed the entire confrontation. He simply shrugged it off, saying my husband should have asked him to the right thing.
I even asked the manager if he thought it was acceptable for his employee to speak to us that way, and he replied that it was fine because my husband’s comments provoked it. I have recorded evidence of the employee admitting to breaking the part and the manager acknowledging it, along with the attempts to fix it using pliers.
I’m planning to explore all possible channels to ensure that others are aware that if something is broken, there should be accountability.
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August 2024 by Noe Grim
1+ hours for an oil change and air filter replacement. To their credit it was at the fault of the parts shop that was a 3-minute drive away, but, it was still a long experience for no good reason. Also, $46 for an air filter is outrageous lmao
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June 2024 by Rain Woodward
Went in this Monday morning and was turned away/told to go next door to your competitor Take5 because the only employee there said he couldn't do an oil change by himself. Instead, I drove to the next nearest JiffyLube and was taken care of there. I do not recommend this location due to short staff and lack of customer service.
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June 2024 by William M
I was in a hurry & lucked out here w/ no1 in line or waiting , guys were fast & friendly. Thank you
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February 2024 by George Perez
Went today on Wednesday 2/21/2024 get my oil change John always does a great job but was informed today he no longer works there that's ashamed cuz he was a hard worker always attentive to his customers you lost good employee but you know what they say it's your lost & someone else's treasure he has a good heart I guess I be going to pep Boys see him good luck to U all U never find another young man like him
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February 2024 by Michele Wares
Very disappointed with their customer service. I went to get my oil changed, and and employee checked to see if they had the correct filter. He then proceeded to tell me they did not have it, but that he called another Jiffy Lube a couple miles away and they did have the filter so I could go there. I drove there and they said that no one called them and they didn’t have the filter either. Couldn’t believe it, so be careful believing what they tell you. I got my oil changed at a completely different franchise and received great and honest customer service.
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September 2023 by Jon F
Wont go here again, expensive and truck leaked oil afterwards all over my garage.
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September 2023 by Eddie Mattar
I went to two locations (2005 E Cactus Rd, Phoenix, AZ 85022 and 13801 N 32nd St, Phoenix, AZ 85032) on Saturday, September 2nd. Both locations opened 15-20 minutes late. I left the 32nd location and drove to Cactus Rd location but that guy (John) was late as well!!
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August 2023 by True Eriacho
Perfect customer service. Aaron Sommerstedt, keep doing a great job! Great location.
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August 2023 by J2phresh R.
Tech Aaron S. At Cactus and 7th Street over inflated my tires. To over 45 to 50 PSI. But on the print out I was given says lowered all tires to 32 PSI. Needless to say the front driver side tire blew immediately after leaving the shop and getting on the highway my wife and I was terrified thinking the car was going to flip over. We called the store and we was given the run around that tires don't blow if their under or over inflated. If your telling customers that!!! You shouldn't be working with tires or people's lives. Now after the tire blowing and causing damages to my SUV, the store could care less John G. the cashier doesn't care and I was given the GM Eddie's number NO answer No replies to texts. I called back the store to confirm the number, John G. answers and says it's the right number guess he is busy or on the phone. I asked him to verify my number he didn't and just provided the GMs number again. Someone from Jiffy needs to call me ASAP and pay for the damages to my SUV. I will not stop posting about this horrible service my wife and I had encountered on 8/19 around 1:22 pm after leaving Jiffy Lube at 1:19 pm.
