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March 2024 by Andrew Villegas
I recently had the pleasure of using Jimmy John's curbside online pickup service, and despite a brief wait, the experience was nothing short of exceptional. Upon my arrival, I was greeted by an employee who, remarkably, was managing the entire operation solo. Despite the challenges of handling everything on his own, this young worker approached me with a smile that was genuinely warm and welcoming. He politely apologized for the slight delay of about five minutes, which, in all honesty, felt negligible given his circumstances.What stood out to me wasn't just the efficiency with which my order was handled but the remarkable dedication and positive attitude displayed by this employee. It's increasingly rare to encounter someone who, despite facing the day-to-day hurdles that come with any job, remains committed to delivering excellent customer service. His ability to maintain such a high level of professionalism and kindness under pressure is commendable.This experience at Jimmy John's not only satisfied my immediate need for a quick and delicious meal but also left me with a lasting impression of the brand's commitment to customer satisfaction, no matter the obstacles. It's a testament to the caliber of their employees, who, like the young worker I had the pleasure of interacting with, go above and beyond to ensure a positive experience for every customer.In a world where the human touch is increasingly rare, encounters like these remind us of the value of genuine care and effort. I'd highly recommend Jimmy John's not just for their speedy service and tasty sandwiches but for the heartwarming customer service that makes every visit memorable. This young worker's dedication is a shining example for others, proving that passion and a positive attitude can turn even the most mundane interaction into an extraordinary one.
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February 2024 by Tammy lemonds
9.00 for a 8 inch roast beef. 2 PEACES OF CHEESE, AND 2 VERY THIN PEACES OF ROAST BEEF. OLD LETTUCE. WAITED 10 MINS. WHERE IS THE QUALITY ANYWHERE? BYE JIMMY
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November 2023 by Doug H.
Tried for first time - freaky fast but not so good. Meat is precut - generous but not fresh- lettuce tomatoes and onions must cost a lot because there was barely any in the sandwich. Bread is tasteless. Nice people but disappointing product.
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August 2023 by Mark O.
Diet coke - how do they get things done so quickly and consistently? Love that pebble ice. Jjblt is my fav with their typical bread or the whole wheat and the chips are good. Those new brownies seem really dry to me. Hopefully the upgrade those
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July 2023 by Glenda Velez
Bread is the best ever. However, prices are not. I get we have an inflation problem, but a $9 sandwich is not right; meat is almost non existent. Please do better, your product is really good
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July 2023 by Lori Sherlock
Do not recommend this location. Been twice and both times my sandwich was incorrect. Which I just don’t understand, I placed the order, they read it back correctly and then it’s not right when I get home to eat.
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July 2023 by Dennis Richardson
One of my favorite places. The store is always clean and the food is always fresh. The staffs are nice and friendly and the service is excellent. Highly recommended.
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April 2023 by Shea V.
I want to love Jimmy John's, so bad, but every single time I order, my sandwich is incorrect. Beach Club, every time. Barely has any avocado on it, always forgets the onions, barely any lettuce (it's old lettuce today), and barely any cucumber. So I always ask for extra cucumber, lettuce, and onion to ensure that I get enough of those ingredients on my sandwich. Not because I want extra of these items but because they don't put enough of the toppings in general. Even when you ask for extra.... It's a real shame and upsetting that I'm wasting my money/time.
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March 2023 by Riks Gee
This location is consistent and always fresh! Customer service is on point daily. Shout out to Jay, Timothy and Josh! They constantly provide great service.
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March 2023 by Shaun Valentine
I'm literally telling the person exactly what I want. He reads it back to me exactly how I want it. Guess what I get? Not exactly what I asked for. Paying damn near $30 for a sandwich, a small bag of chips and a small drink I expect to get everything I want and asked for, nothing less. JJ's is one of only a few places left I trusted to eat at, now I gotta remove them because of their inability to meet customer expectations. Maybe try paying them $25 an hour.
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March 2023 by Kaylie S.
I went to this location twice in a month and I should've never came back after the first time. It's over priced, it's bland, its cheap ingredients, it's poorly paid employees, it's giving the owner spends all his profits on murdering endangered animals for sport. It's a turkey sandwich people!! The same exact turkey sandwich you probably make 100 times a day, how do you mess it up?!?! And it's $9?!? For this?! A turkey sandwich missing half of its ingredients and poorly made! Jimmy John's like a shitty Subway and Subway is already the shittiest sub shop around! No one will ever compare to Jersey Mikes!!! Save yourself, go pay a couple more dollars more at a Jersey Mike's, you will not regret it.
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February 2023 by Taylor B.
Just wanted to give credit where credit is due. After my last experience 4 months ago I had a genuine conversation with the manager. They refunded me and the manager was pleasant to talk to. They are definitely under staffed for the location this Jimmy John's is in. Was glad to see the app is updated to give more of a notice as to why the wait times could be longer. Glad to see steps for improvement. Sandwich was made correct and delivered in a reasonable time. I also ordered it dry so sandwich was not soggy. Worked out for me.
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January 2023 by D. Winn
Definitely one of my favorite locations in Phoenix. The general manager here is always so nice and the store is always clean. Love the fresh bread and the LTO's they've recently been adding have been a nice changeup with the wraps. I also like the option of having an unwich. For those of you who don't know that is everything in a sandwich wrapped into leaves of lettuce. Which really cuts down on the carbs and is great if you work out and that's your thing. The fact that they slice everything everyday definitely matters and you can tell when you get an unwich by the freshness. Also appreciate the store giving a heads up when deliveries are running later than normal.
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December 2022 by Matthew H.
Slow. Crew moves at a snails pace. Atmosphere good. Surfaces clean. Bathroom clean. Food good, order usually right.
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November 2022 by Jesus Maldonado
I waited an hour just to call and be told the order has been canceled due to some error with the computer. Nobody called me back or anything. I was told by the manager Frankie Sandoval rhat he doesn't know what to do and its not all his issues to let people know. I spent 10 mins waiting on him to find corporate number. Because he said they have to Google it. I could hear the other people upset in the phones in the back ground. The dude Frankie is a joke as a manager and just passes the buck
